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New modem issues, with router.

jpegjpeg ODIE, YOUR FACEScenic Illinois FlatlandsRegistered User regular
edited March 2007 in Help / Advice Forum
Today my parents got a new modem that includes a voip thing that I don't particularly understand or care about, since that is the part that works. The problem lies in that I cannot get an internet connection if I try to use my Netgear RP614v2 wired router, which is fully updated. If I run the cable straight out of the modem to the computer, I do get an internet connection, so it does work, which is how I am posting this. If I have it set so that it auto configures dns and ip stuff, I can ping the router and other computers on the network, but there is still no connection.

This is the modem that was just installed. Googling returns few results.

tl;dr: Can't connect to the internet with new modem through my router using the same settings as before.

so I just type in this box and it goes on the screen?
jpeg on

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    FyreWulffFyreWulff YouRegistered User, ClubPA regular
    edited March 2007
    Power cycle. The router probably expects to see the old modem.

    Unlug the modem and router, power up the modem, then power up the router. If that doesn't work, use the Factory Reset feature on the router, and power cycle again so that it acquires the new modem.

    FyreWulff on
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    jpegjpeg ODIE, YOUR FACE Scenic Illinois FlatlandsRegistered User regular
    edited March 2007
    I tried both, sorry. I should have mentioned that in my first post. It's worth trying again I guess though, because I hadn't noticed that there's a battery on the modem, I'll take that out and try again.

    jpeg on
    so I just type in this box and it goes on the screen?
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    SarcastroSarcastro Registered User regular
    edited March 2007
    Many service providers use and block different port ranges than others. It might be that your new modem is using a different port range than your old one, and that your router may be blocking those ports. - Try setting your router up as a simple passthrough, or call your ISP and ask if there are specific ports you need to allow traffic on.

    Sarcastro on
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    jpegjpeg ODIE, YOUR FACE Scenic Illinois FlatlandsRegistered User regular
    edited March 2007
    jpeg wrote: »
    I tried both, sorry. I should have mentioned that in my first post. It's worth trying again I guess though, because I hadn't noticed that there's a battery on the modem, I'll take that out and try again.

    This was it. I was stupid the first time I power cycled and didn't take out the battery, so it never actually turned off. Thanks for the suggestions, though, I appreciate it.

    Problem solved.

    jpeg on
    so I just type in this box and it goes on the screen?
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