The new forums will be named Coin Return (based on the most recent vote)! You can check on the status and timeline of the transition to the new forums here.
The Guiding Principles and New Rules document is now in effect.
Buying new eyeglasses
rndmhero
Registered User regular
Registered User regular
I recently got my eyeglass prescription updated and decided it was time for a new pair. I shopped around a bit and finally found a frame I liked at a large eyeglass chain (Lenscrafters). Even better, it lined up nicely with the large Black Friday sale they are having. Problem solved, right?
The odd thing I ran into was that they wanted to sell me the display frames they had on the floor. This struck me as odd, because if I'm going to pay the (substantial) chunk of cash for a purchase, I expect a new product, not one that's been worn and potentially battered by dozens of other people. I asked them if they could order a new pair of the same frame, and they acted as though this was the strangest request they'd ever heard. Not salesperson-pushy surprised, they seemed genuinely surprised that someone would want that. They said they'd look into it but didn't think it was possible.
Thing is, it's been so long since I've bought eyeglasses, I honestly don't remember if this is standard or not. I feel like in most fields, a display model is just that, and it's only sold as a last resort. But maybe this is more like clothes or shoes, where what's on the rack is what you get?
Essentially, H&A, I need a reality check as to whether this is normal for buying eyewear and I'm being silly, or if they're trying to clear off a display model at my expense. Google is not helping.
The odd thing I ran into was that they wanted to sell me the display frames they had on the floor. This struck me as odd, because if I'm going to pay the (substantial) chunk of cash for a purchase, I expect a new product, not one that's been worn and potentially battered by dozens of other people. I asked them if they could order a new pair of the same frame, and they acted as though this was the strangest request they'd ever heard. Not salesperson-pushy surprised, they seemed genuinely surprised that someone would want that. They said they'd look into it but didn't think it was possible.
Thing is, it's been so long since I've bought eyeglasses, I honestly don't remember if this is standard or not. I feel like in most fields, a display model is just that, and it's only sold as a last resort. But maybe this is more like clothes or shoes, where what's on the rack is what you get?
Essentially, H&A, I need a reality check as to whether this is normal for buying eyewear and I'm being silly, or if they're trying to clear off a display model at my expense. Google is not helping.
0
Posts
I'd seriously consider taking your prescription to an online vendor (Goggles4U, Zenni Optical, etc.). You can punch in your prescription and get a pair of frames for <$10. You lose the ability to try them on and size them, but they're pretty good at posting all of that information so you can compare it to your current frames. I picked out a pair at my optometrist and got the dimensions out of the catalog so I had something to compare it to. I should note that my prescription is awful (-7.50) and thus I have to use ultra-high index lenses that cost about $45, plus another $10 for frames.
If this is normal operating procedure at LensCrafters, I would just go somewhere else. That display frame is going to have worn out screws and hinges. No bueno.
If they are custom tweaking the pads and frame to fit perfect on your face, this is something I've done in the past. If they are just putting them in a box, that's odd.
Feel free to close the thread now.
i kind of liken it to buying shoes. some times you end up with the pair that where on the shelf, but alot of the time you have some from the stock room because they ones on the wall wernt your size.