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Xbox $20 disc replacement program + enhanced 360 warranty
Deusfaux
Registered User regular
Registered User regular
http://www.xbox.com/en-US/support/systemuse/xbox360/gameplay/discreplacement-program.htm
Xbox Disc Replacement Program
If, for any reason, you have a damaged Microsoft® Xbox 360™ disc and like to replace it, please review the information below:
THIS PROGRAM IS GOOD ONLY FOR XBOX 360 CONSOLE OWNERS IN COUNTRIES WHERE XBOX 360 IS SOLD AT AUTHORIZED RETAIL LOCATIONS.
This program only applies to games where Microsoft is the publisher, and is subject to availability. To check and see if your game is available for replacement, please review which Microsoft products currently fall under this program here. Link to Game List Page
You will need to print and complete the program form.
For additional terms and conditions on this policy, please review the Terms and Conditions.
Once the products have been received by Microsoft, please allow four to six weeks for delivery
http://www.dailytech.com/article.aspx?newsid=6754
Microsoft bulks up its Xbox 360 warranty
Microsoft has made some new changes to the Xbox 360's warranty. The last change was made back in late December when the console warranty was boosted from 90 days to a full year. The latest changes, however, should go a long way to fill in any gaps that may have been missing/lacking in the Xbox 360's warranty service.
The first new change is free shipping for consoles in and out of warranty that are sent in for repair. Microsoft will send a postage paid box to return your console to the repair center.
For in-warranty repairs, customers are given an additional 90 days of warranty or the remainder of their existing warranty (whichever is longer). Customers are still responsible for repair costs on consoles out of warranty. However, when Microsoft sends you back a repaired console it will come with a fresh one-year repair warranty.
Other warranty enhancements -- as witnessed here -- include faster repair service. Microsoft is committed to repairing and shipping your broken console within five business days. Microsoft is also adding more Xbox customer care representatives and is bulking up its on-site technical support facilities.
Xbox Disc Replacement Program
If, for any reason, you have a damaged Microsoft® Xbox 360™ disc and like to replace it, please review the information below:
THIS PROGRAM IS GOOD ONLY FOR XBOX 360 CONSOLE OWNERS IN COUNTRIES WHERE XBOX 360 IS SOLD AT AUTHORIZED RETAIL LOCATIONS.
This program only applies to games where Microsoft is the publisher, and is subject to availability. To check and see if your game is available for replacement, please review which Microsoft products currently fall under this program here. Link to Game List Page
You will need to print and complete the program form.
For additional terms and conditions on this policy, please review the Terms and Conditions.
Once the products have been received by Microsoft, please allow four to six weeks for delivery
http://www.dailytech.com/article.aspx?newsid=6754
Microsoft bulks up its Xbox 360 warranty
Microsoft has made some new changes to the Xbox 360's warranty. The last change was made back in late December when the console warranty was boosted from 90 days to a full year. The latest changes, however, should go a long way to fill in any gaps that may have been missing/lacking in the Xbox 360's warranty service.
The first new change is free shipping for consoles in and out of warranty that are sent in for repair. Microsoft will send a postage paid box to return your console to the repair center.
For in-warranty repairs, customers are given an additional 90 days of warranty or the remainder of their existing warranty (whichever is longer). Customers are still responsible for repair costs on consoles out of warranty. However, when Microsoft sends you back a repaired console it will come with a fresh one-year repair warranty.
Other warranty enhancements -- as witnessed here -- include faster repair service. Microsoft is committed to repairing and shipping your broken console within five business days. Microsoft is also adding more Xbox customer care representatives and is bulking up its on-site technical support facilities.
Deusfaux on
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That's cool, I guess. Though that $20 is pretty steep for some of those games.
http://steamcommunity.com/id/Cykstfc
So if your console scratches up your disc, you are offered the privaledge of paying MS $20 for a new DVD9?
Have I understood that right?
At first I was a little worried about getting a 360 because of all of the red ring errors I've heard, but at least its nice to know that MS will cover most of it.
Edit: apparently this isn't their official policy. I've heard it's the case, though. It may be another case of the well-known Nintendo-being-more-generous-than-their-written-policies-imply effect.
The other warranty improvements are cool, though.
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Also, if they offered it for free, too many people would abuse it. If you really want your disc repaired, go to a local game shop and have it rebuffed for about 2-3$.
Is it too much to ask that all repaired 360s have a 1 year warranty from the day they're repaired? in other words, a warranty reset upon repair
I've heard a few stories where if the disc was scratched due to a faulty unit, if the unit goes in for repair, they'll replace the disc too.
If you just contact them with claims of a scratched disc, yeah you could see how they're not just gonna send you a free one.
Sending in the 360 along with it as proof/committment to your claim holds more water.
This is incorrect. I have never once moved my 360 from its horizontal position, I never leave a disc in the console when it's off, and it has scratched the hell out of my Dead Rising disc, and (to a lesser extent) Oblivion disc.
I think hes referring to the laser burn that completely ruins teh disc.
Wow. Well, I've never heard of the laser burning and ruining a disc. I've only heard of the discs getting scratched, usually with big, full-circular scratches.
THat is the laser burn.
I mistakenly let my young cousin borrow Dark Cloud 2 and he fucked it up royally, he left it on the floor data side up. It had several deep scratches and a shoe print on it. I took it in. They gave me a brand new game.
I don't see how this is better. Is it $20 per game? That's retarded if it is.
I generally buy 3 or more games a month, and going back to my collection of ps1 games to now I think i've had a grand total of one disc that was scratched enough to affect its performance. Paying 3$ per game would add up really quick, especially considering how rare it is for a game to become badly scratched unless your very careless with them. A one time 20$ fee for a game thats ceased to work seems much better to me than paying 3$ for every game and hoping if they get scratched it happens in the first year.
1. It's not limited to one year
2. You only pay when you need to use the service
3. It's not giving money to eb.
seriously you couldnt think of any of those things?
They seem to be saying "if YOU scratch up your disk -- dog tries to chew on it, someone stores it outside of its protective case and it gets dust or sand ground into the surface, etc -- you can pay only $20 instead of $60 for a new disk."
They are NOT saying "if your defective console scratches up your disk you still have to pay a minimum of $20 for a replacement disk." Their warranty still covers merchantability and fitness for a purpose, so if their console damages their disk, both under warranty (one explicit, the other implied) then they have warranty liability and they should replace the disk.
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"Wait...we only save $40 dollars? What a rip!"
You people need to bitch about something all of the time, don't you?
EDIT: just read the two posts above mine, consider this null and void.
I just tried to get a 2 year extended warranty over the phone for my new 360 Pro. It's a whopping AU$179 for the warranty here, but that's still better than replacing my 360 when it dies.
The envelope and form that came with the 360 said that I could fill it in and get two additional years (for a total of three). But I hate snail mail, so I thought I'd do it over the phone.
So I went through the whole process over the phone, and when the guy was confirming my service contract, he said "Oh, by the way, since you are doing this over the phone, your service contract will start in 30 days, so you will end up with a total of 2 years and 30 days warranty coverage".
I read what the form that came with the 360 said (that it was a total of three years), and he said "That's only if you fill in that form. If you do it over the phone, it starts in 30 days". So I decided to just fill in the damn form.
Why don't they let you extend your warranty properly over the phone... or even better, via the Internet?