Acer 5737z shuts off by itself! (Fan doesn't work)

andrefrsilva

When I start it, the fan works for a second and then shuts down. Then after a couple of minutes or seconds (it's shortening) the computer shuts off (at that moment the fan works again for a millisecond).
There's a print screen a second before it shuts off:


I already cleaned all components and also the thermal paste. Didn't work.

I should also say that I'm using a different charger (using: 20V 3.25A / original: 19V 3.42A). But the same happens when I'm using its battery, so I don't think this is the issue.

I appreciate your help.

Myiagros

If the fan starts then stops working then you should probably replace the fan. A computer will shut itself down for safety if the temperatures for core components get too high. It shows right there in your picture that the GPU temp is at 94, replace the fan and hope that you didn't damage anything.

tinwhiskers

Still under warrant?y cause then just rma it.

TheKoolEagle

If it doesn't void your warranty, or if its out of warranty and you feel you can safely get at the components, you might have a nice dust clog in there, taking some canned air to it might help reduce some of that heat but yeah if your fan isn't spinning with those temps, there is an issue.

Irredeemably Indecisive

The problem is the computer getting too hot because the fan isn't working. Its not working because either the fan is clogged, it's broken, or its not being told to run. If it is clogged, unclog it and it should work. If it is broken replace it. If it's not being told to run them its either a software problem or a hardware fan controller is broken on the motherboard which on a laptop is replacement territory.