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[TRENCHES] Tuesday, July 1, 2014 - Inadvertent Mentor

GethGeth LegionPerseus VeilRegistered User, Moderator, Penny Arcade Staff, Vanilla Staff vanilla
edited July 2014 in The Penny Arcade Hub
Inadvertent Mentor


Inadvertent Mentor
http://trenchescomic.com/comic/post/inadvertent-mentor

Undiscovered Country

Anonymous

This tale is part QA and part Game Support, the two overlap more than most would. I worked for a well known company with an extremely well known AAA title. New content was coming out and part of this was a series of quests to end all quests. There were flashbacks, shape-shifting, new weapons and swimming! All kinds of cool mechanics for the players to use. Dev sang its praises for weeks and weeks! This is awesome, new, exciting, different, and creative and about nine other suitable adjectives.

QA got a hold of it and it was abhorrent. This shit doesn’t work. It will never work. At least not with any scripting known to man. I saw build after build after build and it all ended the same way. Dev didn’t care. There were town hall meetings specifically about these few bits of content. We begged and pleaded and Dev still didn’t care. Come hell or high water, this is going live.

And it did. And it broke. Hard. When I say hard I mean this could and did severely impede a player’s gaming experience for days, sometimes WEEKS. Players screamed about it and they were right to do so. This content wasn’t ready, it wasn’t on the same street as ready. Game Support had excel sheets and console commands and all manner of tools to try and put a band-aid on things.

It never was fixed. Players just stopped doing those quests. Through an internal forum, an open letter was sent to Dev from both QA and Game Support. The following is the basic idea:

“Dear Dev,
XXXX is pretty cool. This content is more than cool. It’s awesome, new, exciting, different, and creative. Let’s never do this fucking shit again. XOXO, Everybody”

We never did get a reply.


Geth on

Posts

  • Gamer8585Gamer8585 Registered User regular
    ...Annnnnnnd Cora's back to normal.

    As for the Tale: I really wish there wasn't the prohibition on identifying the games, studios, and publishers (I do understand why its there). Some of these Tales get me really curious about which one's they're talking about.

  • CalicaCalica Registered User regular
    I don't understand how dev gets away with ignoring the QA department saying "Hey, none of this works." Like... it is literally their job to fix that. And how'd they manage to code an entire completely nonfunctional module in the first place? Are the dev setups just that different from the QA ones (and if so, WTF)?

    Jedoc wrote: »
    The GOP cares about babies until they're born, soldiers until they're in need of care, and families until they interfere with stockholder dividends.
  • HardtargetHardtarget There Are Four Lights VancouverRegistered User regular
    Gamer8585 wrote: »
    ...Annnnnnnd Cora's back to normal.

    As for the Tale: I really wish there wasn't the prohibition on identifying the games, studios, and publishers (I do understand why its there). Some of these Tales get me really curious about which one's they're talking about.
    holy crap yes, this is the first one in a while I reaaaaally want to know more about.

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  • ChibiChibi Registered User new member
    I was 100% convinced the Tales was talking about Skyrim.

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