PS3 keeps signing out of PSN Network

DoctorArch

Hey all. My fairly old PS3 has started to be unable to connect to the PSN network. This usually happens after the device has been on for an hour or so and results in the PS3 kicking me out of Hulu/Netflix/HBO Go. Restarting the machine will sometimes help, but not always.

Most often, the machine throws up error code 80710102, which Google tells me is a DNS issue. It's starting to get really annoying, and before I try factory resetting the PS3 and/or sending it in to get repaired, is there anything more I can do?

Factors that might matter:

• We moved states a couple of months ago, and this never happened before we moved. The provider (Comcast) is the same, just a different location.
• The cable modem is new and has not changed.
• The router is fairly old, but hasn't caused any problems for any other devices (connected or wireless). I use DD-WRT custom firmware.
• The PS3 is connected via ethernet cable to the router. I have replaced the ethernet cable and switched the port to which the PS3 was connected.

Things I have tried but have failed to correct the problem:

• I have switched from automatic DNS to OpenDNS on my router.
• I gave the PS3 a static IP address.
• I enabled DMZ for the PS3's static IP.

Any thoughts?

WiseManTobes

I remember this happening to me a while back, it did disappear eventually, but iirc, switching to Google's DNS/IP worked as a temporary fix

edit: Like on the Ps3 settings themselves , not the router

dispatch.o

WiseManTobes wrote: »

I remember this happening to me a while back, it did disappear eventually, but iirc, switching to Google's DNS/IP worked as a temporary fix

edit: Like on the Ps3 settings themselves , not the router

Had a similar problem with PSN on my PS4. I also resolved the issue by setting DNS settings on the PS4 to Google DNS. Though sometimes I still think Comcast has a hissy fit and throttles me when I use it to watch amazon prime or Netflix. It works mostly.

Psychotic One

The paranoid part of me says to change your password. Don't think its the case here, but on my 360 someone got my password and it logged me out remotely.

I'd personally try making sure your modem/firewall has uPNP enabled and if that doesn't help try putting your console on DMZ+ mode to eliminate the firewall as an issue. If DMZ+ just instantly fixes the issue I'd say its a port issue. If that doesn't work then try setting the IP and the DNS to a static address.

DoctorArch

Thanks for the advice. For good measure I did a complete system restore and manually set the DNS on the PS3 to Google's DNS. I haven't tried uPNP, because that takes a few additional steps in the router, I didn't have time for it this morning, and my research indicates that it is primarily used for in-home media streaming. But, after my wife gives the PS3 a spin today, if it's still signing out from PSN I'll enable uPNP on the router.

yurnamehere

uPNP is also useful for modern PC games, so they can request their own ports as-needed, rather than you needing to preconfigure everything.

DoctorArch

yurnamehere wrote: »

uPNP is also useful for modern PC games, so they can request their own ports as-needed, rather than you needing to preconfigure everything.

nice to know. I'll probably get it set up for my PC anyways tonight and enable it on the PS3 for good measure as well.

DoctorArch

Alas, no dice on the previous fixes, the PS3 still gets signed out of PSN.

Current tack: I'm going to disable media streaming on the PS3, enable uPNP for the PS3 via the router (never been an issue before but I'll try it anyway), take it out of the DMZ (because it doesn't appear to be a ports issue) and play with several DNS settings in the router itself.

WiseManTobes

Something I have to do sometimes when messing with settings, is even once everything is setup proper, it won't recognize it until I do the Internet Connections setup again, and redo a test connection

richardbranson

Under the XMB's PSN Sign In screen, do you have the system set to remember your password? This must be enabled so the Internet Test can autonomously sign in and perform that part of the test.



Once you are done with the testing you can always go back and turn off the "remember my password" option.