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IVR [Chat]

RMS OceanicRMS Oceanic Registered User regular
Hello! And welcome to the [Chat] automated voice system!

To learn that IVR stands for Interactive Voice Response and generally covers every automated menu you reach when you call a number, press 1.

To learn that many companies have a Private Business Exchange (PBX) which handles the routing of calls inside their telephony environment, press 2.

To learn that DTMF is short for Dual Tone Multi Frequency signalling and covers what we would call "touchtone" options, press 3.

To learn that Speech covers menus that make you say stuff to pick an option, say "Speech sucks and is annoyingly inaccurate unless you have grammar files longer than some dictionaries".

To learn that there are some Virtual Queueing systems like Virtual Hold Technology (VHT) that allow you to hold your place in line waiting for a representative without staying on the line, please stay on the line.

To repeat these options, press the star key.

To speak to a representative, press @Geth

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Posts

  • 815165815165 Registered User regular
    *

  • RMS OceanicRMS Oceanic Registered User regular
    Hello! And welcome to the [Chat] automated voice system!

    To learn that IVR stands for Interactive Voice Response and generally covers every automated menu you reach when you call a number, press 1.

    To learn that many companies have a Private Business Exchange (PBX) which handles the routing of calls inside their telephony environment, press 2.

    To learn that DTMF is short for Dual Tone Multi Frequency signalling and covers what we would call "touchtone" options, press 3.

    To learn that Speech covers menus that make you say stuff to pick an option, say "Speech sucks and is annoyingly inaccurate unless you have grammar files longer than some dictionaries".

    To learn that there are some Virtual Queueing systems like Virtual Hold Technology (VHT) that allow you to hold your place in line waiting for a representative without staying on the line, please stay on the line.

    To repeat these options, press the star key.

    To speak to a representative, press @Geth

  • HaphazardHaphazard Registered User regular
    Hello and what is going on?

  • simonwolfsimonwolf i can feel a difference today, a differenceRegistered User regular
    edited May 2015
    vuCPZ5Cl.jpg

    welp

    looks like I have some titles to hand out

    simonwolf on
  • NecoNeco In My Restless Dreams Registered User regular
    Excellent.

    I was five minutes away from declaring everyone chat abandoners and starting my own new chat thread. I am happy now.

    You have done well.

  • simonwolfsimonwolf i can feel a difference today, a differenceRegistered User regular
    I probably shouldn't have done that, there's no real benefit for me as a merchant republic to own large tracts of inland territory

  • TraceTrace GNU Terry Pratchett; GNU Gus; GNU Carrie Fisher; GNU Adam We Registered User regular
    Hello! And welcome to the [Chat] automated voice system!

    To learn that IVR stands for Interactive Voice Response and generally covers every automated menu you reach when you call a number, press 1.

    To learn that many companies have a Private Business Exchange (PBX) which handles the routing of calls inside their telephony environment, press 2.

    To learn that DTMF is short for Dual Tone Multi Frequency signalling and covers what we would call "touchtone" options, press 3.

    To learn that Speech covers menus that make you say stuff to pick an option, say "Speech sucks and is annoyingly inaccurate unless you have grammar files longer than some dictionaries".

    To learn that there are some Virtual Queueing systems like Virtual Hold Technology (VHT) that allow you to hold your place in line waiting for a representative without staying on the line, please stay on the line.

    To repeat these options, press the star key.

    To speak to a representative, press @Geth

    approved.png

  • 21stCentury21stCentury Call me Pixel, or Pix for short! [They/Them]Registered User regular
    The year is 2007.
    It is the future.

  • P10P10 An Idiot With Low IQ Registered User regular
    i'm going to take a hot shower and melt

    Shameful pursuits and utterly stupid opinions
  • RMS OceanicRMS Oceanic Registered User regular
    How do Wicked Witches maintain any semblance of hygiene?

  • Rhesus PositiveRhesus Positive GNU Terry Pratchett Registered User regular
    How do Wicked Witches maintain any semblance of hygiene?

    Dust bath, like birds.

    [Muffled sounds of gorilla violence]
  • simonwolfsimonwolf i can feel a difference today, a differenceRegistered User regular
    How do Wicked Witches maintain any semblance of hygiene?

    https://www.youtube.com/watch?v=WCKJWi_4jvA

  • knitdanknitdan Registered User regular
    Neco wrote:
    Is knitdan going to be my blood bag?

    I would be the worst blood bag

    My back tattoo would just be

    POISON BLOOD DO NOT USE

    “I was quick when I came in here, I’m twice as quick now”
    -Indiana Solo, runner of blades
  • MortiousMortious The Nightmare Begins Move to New ZealandRegistered User regular
    The year is 2007.
    It is the future.

    All the humans are dead.

    Move to New Zealand
    It’s not a very important country most of the time
    http://steamcommunity.com/id/mortious
  • CindersCinders Whose sails were black when it was windy Registered User regular
    Of course I get chat when I am meeting with my advisor.

  • RMS OceanicRMS Oceanic Registered User regular
    Cinders wrote: »
    Of course I get chat when I am meeting with my advisor.

    Sorry Cinds. :(

    Did you at least get advice?

  • simonwolfsimonwolf i can feel a difference today, a differenceRegistered User regular
    so my options are either "hold onto kingdom titles, parcel out duchies/republics to minor mayors, sigh as my free Croatian state becomes a new blob"

    or

    I find some disaffected member of my family and make him head of a crusader state

    the Kingdom of Hungary, the new bastion of Christendom in the east

  • RMS OceanicRMS Oceanic Registered User regular
    Speech is just as problematic when you have a six option menu with vague descriptions that can be described a dozen ways as when you have a simple yes/no.

    Because yes/no isn't that simple: Yes can be "Yes. That's right. Sure. Yes, that's right. Uh-huh. Yeah. Yep. Correct." and so on.

    Grammar all the things.

  • HaphazardHaphazard Registered User regular
    Mortious wrote: »
    The year is 2007.
    It is the future.

    All the humans are dead.

    Binary solo!

  • simonwolfsimonwolf i can feel a difference today, a differenceRegistered User regular
    Apparently merchant republics and patricians cannot usurp kingdom-level titles!

    welp

  • HaphazardHaphazard Registered User regular
    edited May 2015
    The last time I played CK2 was as Spain. Stopped playing when I walzed* into the Holy Land as the last major power during a crusade, only to promptly be declared king of Jerusalem.
    Uh... no, thank you.

    *as much walzing as you can do with a small token army

    Haphazard on
  • simonwolfsimonwolf i can feel a difference today, a differenceRegistered User regular
    Typically if I win Jerusalem as a feudal ruler I'll find a member of my family who isn't in direct line to inherit and give them the title of Jerusalem, setting up as close to a cadet dynasty as you can make in CK2

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  • RMS OceanicRMS Oceanic Registered User regular
    I get very mad when faced with automated systems and just yell at them until I get a representative.

    Sorry. :(

  • HaphazardHaphazard Registered User regular
    Or, to be honest, the very last time I played CK2 I was conquering the Iron Throne from the Targaryens.

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  • TraceTrace GNU Terry Pratchett; GNU Gus; GNU Carrie Fisher; GNU Adam We Registered User regular
    Haphazard wrote: »
    The last time I played CK2 was as Spain. Stopped playing when I walzed* into the Holy Land as the last major power during a crusade, only to promptly be declared king of Jerusalem.
    Uh... no, thank you.

    *as much walzing as you can do with a small token army

    I'd have given it to one of my sons and given it freedom.

    problem solved and your dynasty is on the throne of the Kingdom of Jerusalem

  • simonwolfsimonwolf i can feel a difference today, a differenceRegistered User regular
    Hm. Perhaps I should just parcel out Hungary to feudal dukes ("crusader kingdoms") and let them sort it out in the Carpathian Thunderdome

    or watch them get eaten by marauding Slavs

    either or

  • HaphazardHaphazard Registered User regular
    Trace wrote: »
    Haphazard wrote: »
    The last time I played CK2 was as Spain. Stopped playing when I walzed* into the Holy Land as the last major power during a crusade, only to promptly be declared king of Jerusalem.
    Uh... no, thank you.

    *as much walzing as you can do with a small token army

    I'd have given it to one of my sons and given it freedom.

    problem solved and your dynasty is on the throne of the Kingdom of Jerusalem

    As far as I remember my ruler didn't have any heirs then. He was pretty young and the crusade was basically the first time he showed up in international events. It was planned as a meet-n-greet, not as a military campaign!

  • RMS OceanicRMS Oceanic Registered User regular
    Rms - do you actually work on making them? The main issue I have is I hav found that I will often go through the whole menu structure and hit a dead end or end up just getting a representative anyway. That's why I have basically given up on using them.

    I do! I appreciate that the larger menus look convoluted and it would be much easier to have a "Press 0 for representative" option at most menus to avoid the stress, but that's not what our bosses want.

    And Speech can go sit in the corner.

  • TraceTrace GNU Terry Pratchett; GNU Gus; GNU Carrie Fisher; GNU Adam We Registered User regular
    Haphazard wrote: »
    Trace wrote: »
    Haphazard wrote: »
    The last time I played CK2 was as Spain. Stopped playing when I walzed* into the Holy Land as the last major power during a crusade, only to promptly be declared king of Jerusalem.
    Uh... no, thank you.

    *as much walzing as you can do with a small token army

    I'd have given it to one of my sons and given it freedom.

    problem solved and your dynasty is on the throne of the Kingdom of Jerusalem

    As far as I remember my ruler didn't have any heirs then. He was pretty young and the crusade was basically the first time he showed up in international events. It was planned as a meet-n-greet, not as a military campaign!

    I tend to keep a few branches of the family going for situations like that. No claims to your lands but they're still your dynasty so in a pinch you can set them up.

  • simonwolfsimonwolf i can feel a difference today, a differenceRegistered User regular
    I think I might go with the crusader kingdom route. I have zero interest in ruling over republics in the interior, as a merchant republic, and I was pretty content with my status as a free state wedged between the Karling-ruled HRE and the Karling-ruled Byzantines

    carpathian thunderdome here we come

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  • CindersCinders Whose sails were black when it was windy Registered User regular
    Cinders wrote: »
    Of course I get chat when I am meeting with my advisor.

    Sorry Cinds. :(

    Did you at least get advice?

    Yep!

  • RMS OceanicRMS Oceanic Registered User regular
    Rms - do you actually work on making them? The main issue I have is I hav found that I will often go through the whole menu structure and hit a dead end or end up just getting a representative anyway. That's why I have basically given up on using them.

    I do! I appreciate that the larger menus look convoluted and it would be much easier to have a "Press 0 for representative" option at most menus to avoid the stress, but that's not what our bosses want.

    And Speech can go sit in the corner.

    The worst experience I've had is with Verizon FiOS. On demand was down and I called and the system was taking all these steps to fix the problem. I was on with it at least 20 minutes. Then it gave up and transferred me to a rep (a 15 minute wait at 8 am!) and the rep told me on demand was just down system wide. Why could t to he system have really of me that so I didn't waste half an hour?

    Ad hoc announcements are a pain if you don't plan them out. I'd use some kind of text to speech system to say something like "We report that" [Service] "Is inoperative in the "[location]" area and will be restored at "[time]

    A neat little trick our billing menu has is to ping the relevant billing interfaces to check that they're available at the very beginning of a call. If the ping fails, you don't even get a greeting, it's "sorry, this system is down right now, pay by other means." That way you don't usually get the hassle of dialing in your details all for it to fail.

  • CindersCinders Whose sails were black when it was windy Registered User regular
    simonwolf wrote: »
    I think I might go with the crusader kingdom route. I have zero interest in ruling over republics in the interior, as a merchant republic, and I was pretty content with my status as a free state wedged between the Karling-ruled HRE and the Karling-ruled Byzantines

    carpathian thunderdome here we come

    Playing just to put the world under one color is boring.

    Play to replace all the monarchies with republics.

  • RMS OceanicRMS Oceanic Registered User regular
    Cinders wrote: »
    simonwolf wrote: »
    I think I might go with the crusader kingdom route. I have zero interest in ruling over republics in the interior, as a merchant republic, and I was pretty content with my status as a free state wedged between the Karling-ruled HRE and the Karling-ruled Byzantines

    carpathian thunderdome here we come

    Playing just to put the world under one color is boring.

    Play to replace all the monarchies with republics.

    In Kaiserreich, I generally play to build or expand an alliance rather than make the map monochrome.

    Although national provinces mean that the border regions are often monochrome.

  • simonwolfsimonwolf i can feel a difference today, a differenceRegistered User regular
    Cinders wrote: »
    simonwolf wrote: »
    I think I might go with the crusader kingdom route. I have zero interest in ruling over republics in the interior, as a merchant republic, and I was pretty content with my status as a free state wedged between the Karling-ruled HRE and the Karling-ruled Byzantines

    carpathian thunderdome here we come

    Playing just to put the world under one color is boring.

    Play to replace all the monarchies with republics.

    This was the plan (make a bunch of interior republics in Hungary) but then I realised that there's a bunch of duchies in Hungary that have zero cities within them

    oh well!

  • CindersCinders Whose sails were black when it was windy Registered User regular
    The hard part of republics is establishing your dynasty as patricians of other republics.

  • CindersCinders Whose sails were black when it was windy Registered User regular
    simonwolf wrote: »
    Cinders wrote: »
    simonwolf wrote: »
    I think I might go with the crusader kingdom route. I have zero interest in ruling over republics in the interior, as a merchant republic, and I was pretty content with my status as a free state wedged between the Karling-ruled HRE and the Karling-ruled Byzantines

    carpathian thunderdome here we come

    Playing just to put the world under one color is boring.

    Play to replace all the monarchies with republics.

    This was the plan (make a bunch of interior republics in Hungary) but then I realised that there's a bunch of duchies in Hungary that have zero cities within them

    oh well!

    Build cities. Obviously.

This discussion has been closed.