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Customer service help?

offsprngxoffsprngx Registered User new member
Hey, came here looking for some advice and help. I ordered AI pins back in november and have still not received my order. I submitted three customer service requests through the website but didnt get any reply. Ive ordered tons of stuff before and never had an issue, so im a bit frustrated. Its been almost a month and no reply at all. Im wondering if people have had issues like this before or if there are any suggestions on how to get in touch with them? Thanks in advance for any help.

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    EmilieEmilie =^.^= Sunnyvale, CARegistered User regular
    Have you tried messaging PA on Facebook? When I was waiting for my clubPA pin (after emailing them a few times) I messaged them on Facebook and they straightened it out very quickly.

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    fishfishmonkeyhatfishfishmonkeyhat Freelance Pin Man Newcastle, AustraliaRegistered User regular
    Also where do you live?

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    darkinferodarkinfero BOP-IT Malden, MARegistered User regular
    Ya where did you live?
    Do You have tracking.
    Also did you email merch@penny-arcade.com

    My Pin collection
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    Pinny Pal since PAX Prime 2013
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    NorthNorth Registered User regular
    PM me your email address. I'll look into this.

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    offsprngxoffsprngx Registered User new member
    Thanks for the advice, im in MA. I sent request through the website but will try fb and the email as well.

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