Amazon problem

Misanthropeic

I ordered a product from a third party seller through Amazon.com in mid-April. They shipped the item May 1st, almost two week later than advertised, and claimed that it arrived on May 3rd. I called my USPS office and they claim they delivered it last week on May 3rd, but I never got it, never heard a door bell, never saw anything on my door step or in my mail box.

I never got this product, and I am thinking about filing a claim with Amazon. Do I have a case? Or am I out the money I spent on this product?

Glaeal

If Amazon has the tracking numbers to prove that the USPS took control of the package, they probably won't do anything. It doesn't hurt to try, but I doubt they'll bend over to help.

Your complaint should be with the Postal Service.

Misanthropeic

Right, I called the USPS, and they can do absolutley nothing. They have to go by their computer. The thing is, there was never any proof of delivery, they just left it on my door step with no knock (if they ever left if there at all) and just took off. Anyone could have grabbed it.

Am I really the one at fault for this?

Glaeal

I hope I'm wrong, but I'm pretty sure that your only option is to file a complaint with the Postal Service. I'd still pursue the Amazon.com route on the off chance that they will do something, but don't expect much.

This is the problem with standard shipping. The post office is allowed to just leave the package on your porch because no signature is required.

Arikado

I forget whether the policy for box deliveries varies with each Post Office in the U.S., but in my part of the country the mailman will put it in the mailbox unless it is too big. If that's the case, he leaves a little notice for your lazy ass to pick it up from them.

I don't think they just drop stuff on people's doorsteps here in California anymore. What with half the people having dogs that could chew them up and stuff.

imbalanced

You have nothing to worry about. I've had this happen to me with Amazon. If you were supposed to get something and never received it, they'll just send another one in its place and bill the postal service for the package loss. Just call Amazon customer support and let your case be known.

Glaeal

imbalanced wrote: »

You have nothing to worry about. I've had this happen to me with Amazon. If you were supposed to get something and never received it, they'll just send another one in its place and bill the postal service for the package loss. Just call them.

Good to hear. Maybe I can stop spending so much money on shipping now.

EggyToast

imbalanced wrote: »

You have nothing to worry about. I've had this happen to me with Amazon. If you were supposed to get something and never received it, they'll just send another one in its place and bill the postal service for the package loss. Just call Amazon customer support and let your case be known.

But that was with Amazon, not a marketplace seller (3rd party who just uses Amazon to sell stuff).

I would still contact Amazon, though. At least see what they have to say.

imbalanced

EggyToast wrote: »

imbalanced wrote: »

You have nothing to worry about. I've had this happen to me with Amazon. If you were supposed to get something and never received it, they'll just send another one in its place and bill the postal service for the package loss. Just call Amazon customer support and let your case be known.

But that was with Amazon, not a marketplace seller (3rd party who just uses Amazon to sell stuff).

I would still contact Amazon, though. At least see what they have to say.

Good point. You could report them to the better business bureau for sending it late against their written policy, but next time you order from Amazon make sure it gets sent from either FedEx or UPS with signature service. If you don't sign it, you get your money back no questions asked.

EDIT: Link to the BBB complaint form
http://www.bbbonline.org/consumer/complaint.asp

Fantasma

Never, never buy anything from a 3rd party, unless you don't mind losing a few bucks. It could be extremely difficult to get a refund if this seller refuse to do so, contact them politely and ask for your money back.

Amazon will wash its hands off this problem for sure.

Misanthropeic

The order was only 40 bucks, I'm more ticked off about having to wait two weeks for this thing to ship, having to wait two weeks for amazon to straighten this out, and now having to wait another week when I order this item again

Lewisham

In the UK, the legal system protects the seller. As long as they sent it, it is the postal services fault, as the post was the agreed conduit for the transaction. If that conduit failed and the sender sent it in good faith (late or not), it is not the sender's responsibility. I would guess the US was roughly the same.

Amazon are usually good guys, I'd take it up with them, otherwise, file a complaint with the USPS.