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[Sysadmin] Improper Wireshark use has restarted the editor wars.
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Yup. I have a red polo I'll wear on Fridays during football season since most folks here are Husker fans. I've got a black one also that I'll try to save for that day just in case also because I think they sometimes have black uniforms? It's hard for me to be a Husker fan too since I was a MU Tiger (from St. Louis), and we were trained to hate Huskers. It's weird working around people so invested in a college sport, but there are basically no other sports here other than maybe Creighton's college basketball team.
They sent a pissy email about "This unapproved installation is causing problems in the cold air channel. We're going to shut your rack down immediatly to fix it."
Send back the ticket with their install notes about "needing extra long network cables" and now they're "when's a convenient time for you"
Which is hilarious because you can only use the colo's on site staff to do anything in their racks. So I'm not sure what they thought was going to happen with this while process.
Their defensive squad wears black during practice and are thus referred to as the Blackshirts, so yeah, wearing black is still considered Husker support, even though none of their team colors are black. If you're wearing black, you're telling people you "support" the Husker defensive squad.
I used to follow football quite closely. I've also attended my share of Husker games and found them to be a net positive experience (especially back when I attended via borrowing a look-a-like student's ID card for ticket discounts, long story). I just found the fandom unbearable outside of the game.
To kinda bring my post on-topic, last year I was requested to get the game on for folks on a lazy Friday, and got burgers and hot dogs and beer in return. It's why I don't mind doing silly shit for people.
Okay I'm kinda the king of fucked up installations, and I don't even understand how this can happen.
Have you met the current crop of L1 techs?
XBL:Phenyhelm - 3DS:Phenyhelm
My brother is a L1 and he knows I'd smack him silly if he did something similar.
Although I did work with a guy that deployed a printer without a power cable or a network cable that also happened to be missing the fuser since it was sitting in the trash pile for 6 months before he tried to deploy it, so maybe I COULD see someone doing this after all.
They put the rails on backwards.
the back door....
:winky:
"We don't buy multi-year support contracts with the equipment because everything must be within fiscal year!"
"Why is this cost so high? It's too expensive, we haven't had to call them at all this year or last year, so why should we keep paying this?"
"This mission-critical equipment is broken, we need it fixed immediately! What support contract?"
They have a support contract, but the company has since released 2 new versions and no longer supports the version that is 3 years old.
Oh, are the updates free?
last i worked in this stuff the answer is no, but chances are the customer has already paid for them
my recollection is that CRM is sold with an enhancement contract, which means you pay some yearly amount to Microsoft which gets you access to updates BUT upgrading is basically never straightforward for on-prem, so chances are adopting a new version is a hard, expensive process
for the hosted services, updates are automatic and managed entirely by Microsoft
4:30 am email from a surgeon on vacation, he can't open a db in Filemaker Pro. He's getting a host not found error, so most likely he's trying to pull something from a remote server he doesn't have a connection to. I email him back within 10 minutes before I should even been fucking awake...
He responds 30 seconds later:
AARRRRGHGHHHGHGHHG. So. Many. Things. Wrong.
If it's been happening for 10 days, why did you choose fucking 4am on a Thursday to send this email?! I understand the file is on "the" server! I asked for an exact location. Mother fucker, if a patient walked into your exam room, and you asked them to describe what activities were causing them pain and they only ever answered "My body hurts, please fix it" you'd throw them the out. This is a normally good user too! He was behind us using Kinects in the clinics to grab range of motion data (versus literally taking Polaroids and busting out a protractor like they used to). He has a really fucking successful self run blog! Whyyyyyyyyyy.
Oh, and then after this woke me up, I went to get some water and realized I left all the groceries I bought last night just sitting on the counter instead of putting them into the fridge. So I've got that going for me too.
I mean if your oncall requires you to wake up and check direct user email there might be bigger issues.
XBL:Phenyhelm - 3DS:Phenyhelm
Combination of things: Woke me up, but I needed to get up and work on my costume for the Tri-Wizard Bar crawl tonight as part of PAX festivities (literally watching paint dry right now). And like I said, he's one of the normally good users! I really like the guy, he always gives IT Christmas cards thanking us and stuff.
My faith is so shattered right now.
He's probably tired and frustrated and making a poor decision in how to communicate with other human beings as a result.
I know when my shit's broke it's pretty hard for me to be a reasonable human being. It's a thing.
Conversely, I've gotten old and stupid enough to kinda lose the ability to hide my emotions when shit like this happens anymore, and I'll tell users stuff like what you said above. You can't make food for people who don't know what they want, you can't get parts for people who don't know what they need, and you can't fix problems (of any kind) if nobody wants to answer basic fucking questions.
Him waiting 10 days is probably "oh those guys are overworked I better not bother them until it's important".
Instead of letting you know 10 days ago so you had 10 days to work on it. Probably has his heart in the right place.
Like yeah I'll sometimes vent or get loud if I'm upset. But screaming and calling someone names and belittling them. I'm no saint I've done it in the past and I'm sometimes very, very short with how I explain things that should be second nature for people (paper goes in printer when there's no paper left to print things).
But we are all working together to do things, making enemies and backstabbing each other doesn't help anyone. I always reframe it as money, most people get it. Catty, backstabbing behavior costs money, which means less bonuses and raises next year.
HAHAHAHA... no. The previous on-prem looks to have been an up front cost. The new one is per month licensing of $40/user.
The fuck? Does it generate bitcoins on the side or something?
In my corner of the universe I wouldn't say they have a support contract then. Unless it is an enhancement contract that hasn't been kept up with. They might want to look into the specifics of their actual support contract. "We don't support that version anymore." might not be a valid answer.
gam ou /domain/Level/Next Level/XX - Group Name/ update user change password true
(names changed of course, XX is a number)
That look correct? I need that last / since the OU has all those spaces in it I assume?
Loose meat is serious business.
To pluck some letters that are NOT their initials but to demonstrate the point, sometimes they use PIM, sometimes they use PMI, sometimes they use POIM and sometimes they use PMOI and it drives me fucking crazy.
Ugh. The last place I worked used initials and it drove me crazy. It also got super confusing when they would have user's with the same initials as they would either randomly replace the middle initial with another one or append a X, Z, or something else randomly to the user's name. Drove me nuts.
Warframe/Steam: NFyt
Given my knowledge of this particular client, I feel like it was most likely security through incompetence.
Got it
XBL:Phenyhelm - 3DS:Phenyhelm
But I can't, because of clearance issues.
So I want you to take chunks out of other stories and make up your own story. Take a piece of 'users writing down their passwords on sticky notes', a dash of 'asking a user of their IP address' and that recent story about printer vulnerabilities and mix it all together for the stupidest user behavior you can imagine.
You're a Windows environment. You run either Lync Server 2013 or Skype for Business Server 2015 on prem.
You disable a user's account in AD, but you forget to disable the user in Lync/Skype for business.
THE USER CAN STILL LOG INTO LYNC/SKYPE FOR BUSINESS FOR UP TO 180 DAYS.
When a user first logs into a lync client, it authenticates against AD, and then generates a cert that is stored locally, and on the lync server. further logins from the lync client are authenticated only by checking for a matching valid certificate on the lync server. It does not poll AD again until it needs to refresh the cert.
I am gobsmacked. I can kind of understand some kind of grace period of not checking with AD if you can't contact it, but that grace period should be like, 24 hours. Not 180 days.
What. the. actual. fuck.
That's the trade off to not having to memorize all those passwords and sign in every fucking day every time you want to use it.
180 days is probably too much though, I'd say 14 is reasonable. Better yet, have the procedure in place to disable the user in all systems like that.