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Unplugged 2019 Constructive Feedback
Hey folks, it's that time again! Please leave your feedback for the show.
Reminder: not liking things is fine. Being a jerk is not fine.
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* Put Broad Street on the Level 1 map.
* If announcing things, please announce them by all the channels you have available. It was a little annoying to find out that it was announced on twitter that the secondary entrance would be opened earlier on Sat/Sun, but nothing ever came by email or the PAX app. Yet other emails did come, and the PAX app had notifications for a bunch of other stuff, including ads for Gamer Fuel. Would have loved to have gotten the useful info from it since I don't use twitter.
* Emails are very unfriendly on mobile. They are one big image, which required a lot of panning around to try to read.
* A few more people to process games library checkout might have made the line a bit quicker.
Overall, I think things ran really smoothly. I didn't try to get into RPGs and stuff, though, so I can't comment on the frustrations some people have been mentioning about them.
* Contact BurgerFi a month before you get there and tell them you're coming. I had read they ran out of food last year, and the same thing happened this year. I talked to the manager on shift and he said the company didn't have the convention on the calendar at all. These guys...
But yeah, my group went there on Thursday this year specifically to avoid the run on food they had the last two years.
Only other minor piece of feedback is east and west have two satellite streaming theaters would have liked to see that at unplugged as well. I had two things going on at the same time would have liked a vod for what I missed.
Everything else was great and those are just minor things that in no way made the experience bad.
A few of my more salient notes:
* I'm not particularly good at mini painting, but find it relaxing, so all of us did it. Maybe I missed them, but it's nice to have some basic instructions/intro guide at a mini painting place to get started - especially since my 10yo has never done it. I know Reaper had good little guides at West when I've done it - just basic drybrushing/wetbrushing, what order to do things in, etc.
* I actually found the security theatre pretty easy to deal with, which was my fear (especially being from a country where it's a lot rarer)
* I liked how D&D had some sign-up-in-advance sessions and some not. That said, we had to fire up an account for my 10yo to register, which is not ideal, but I also get why you wouldn't want people to be able to sign up 20 people at once for a session either
* Having different ways to sign up for things was a pain. You have to pre-reg on the app for D&D, some website for MtG, some *other* website for Helios, etc. I know - different vendors - but even if you could get links working in the app for the right things, it would have made that experience so much easier
* We wanted to do some workshop things and tried to come relatively early (pre 9AM) to sign up, and they were already on waitlist. I know there's little room and people got up well before I did to get those slots, but it was disappointing. Maybe there's value in larger space, if possible, next year?
* We had a LOT of fun in the expo hall. My son wanted to hit each booth and check out whatever they had and it took us 2 out of 3 days to do that.
* As always, Enforcers were awesome. A couple of pieces of incorrect information here and there, which is bound to happen, but on the whole they were great
* I really like that there a lot of little hallways one can sit down in and eat at. West is always a crapshoot for that, so really appreciated having all of that space
* One confusing thing for us at first, being new, was that we had to go upstairs to go downstairs on the other side. I mean, I figured it out eventually from the map, but especially with one entrance being open first thing, it would be awesome if there were signs that said something like, "To workshop and blah blah blah, go upstairs, across skybridge, and downstairs"
All in all, my wife likes PAXU better than West, so, good job!
By night, a gamer.
PAX Prime 09, 10, 11, 13, 15, 16, 18
* Some better way of handling the small box games. As it was, it was just a big pile on one table and impossible to really scan through. I don't know what the superior solution is, as little boxes are annoying to arrange in anyone's collection. I don't know if any kind of collapsible "bookshelf" type thing exists.
*I don't understand the layout of entrances this year. It makes no sense to me why everyone must go through the same entrance to the primary hall and that the thing most people want to him up most, the exhibit hall, is the furthest thing from that entrance. It added unnecessary walking for the entire convention and I felt very bad for anyone with mobility issues. Especially the people on crutches that I saw this year. Just let people in at multiple entrances already, I don't know why there is a need to queue up to get in at the start of the day.
*Not a fan of the broad street entrance as the main entrance. It's the furthest entrance from anything people want to actually do outside of the convention center, and created the awkward walking problem mentioned above. I know the Arch street entrance was opened up earlier than planned on at least Friday and Saturday, but the announcements were not handled well and I don't think that many people found out about it. It was also somewhat moot due to the above mentioned single entrance problem. The broad street entrance also forced people to stand outside while waiting to get into security, a non-issue with the arch street entrance.
*I still don't understand the security. It's purely for show and they make no sense to hide it. I went through the line 4 times and set off the metal detector each time. They only wanded me once, which also set the metal detector off and they just motioned me through anyway. On Thursday someone a couple people ahead of me was wearing a medical back brace and they made him take it off to go through the metal detector. None of this is ok. I also don't know of any other non-Reed Pop events at this convention center that use the metal detectors. The Philadelphia Flower Show that has a quarter million people over it's seasonal run doesn't use them. Just drop it already or at least do a better job of pretending its useful.
*I don't understand why nothing opens before 10am in the main hall area. I don't see any reason why the library, first look, paint and take, miniatures, etc. can't be open before 10am. I don't think having people stand in line for the exhibit hall is as exciting as PAX seems to think it is based on how the enforcers tried to pump us up about it when we opted to just sit in the tournament area waiting for the line to go through instead of getting in line.
*I was glad to see food outside of the convention center in the main hall this year. It was very pricey, though (probably unavoidable since I am sure their rent was high) and it could have been a bit better placed than all of it just stuffed on the east end of the main hall.
*I have no idea how they made a profit with the Philly soda tax but was happy for the Wild Bill soda thing. Would be nice if they had some caffeinated and more diet options but I'll take a bottomless cup at $5 a day over the $6 per soda charge for a single bottle everyone else was charging.
*Get more events on the schedule. I know there are a lot more things happening at PAXU than are on the schedule. I know you want to tightly control the quality of the brand or whatever but I would much rather see and know what and where I can go do even small games and panels than the seemingly anemic schedule of activities that exists now.
*My final comment will probably be ignored because it is every year, but drop all the lines already for everything. I saw so many people stressed about them trying to get into things. As someone medicated for anxiety issues they are horrible. I would much rather know weeks if not months in advance if I a can attend something via a ticketing system than have to worry about getting in the first 4 lines early enough to get into the 5th line I need for a painting class or a tournament or whatever that I really want to do. I would argue lines are less egalitarian than tickets or other advanced signups. Tickets can be free, there are multiple ticket and signup systems in existence already, and they save everyone from having to waste their precious con time being wasted in lines. It also means you can plan much better what exactly you are doing for the day, something someone with anxiety issues like me loves to be able to do.
I just see some of these problems here and they are such non-issues at other conventions. I don't get it.
The first look needs a bit of an overhaul. I had trouble trying to find games that other people tried and talked about. There's no list of games in first look in the app or at any of the entrances to first look. Having a list then table number is better. Example being cat cafe c2 and rumble nation at f1. I think i saw table numbers at the end of each table where you can walk the aisle so it wouldn't be that hard to have a print out to the enforcers or somewhere at an entrance or two.
It feels more cramped this year. I understand that everything became more compact but it was hard to distinguish where free play began and ended near the expo hall. There were some sponsor stuff and i think a game store that was having pokemon stuff but never did? I saw people just use the tables anyways as free play was full until about 8pm when people went home or left for dinner.
Expo hall banners were great. It was easier to find things. I really liked the used game vendor and wished there was more of them.
The maps are handy, until you actually walked around. The Philly convention Center is not easy to navigate. I've talked to enforcers and even they have trouble because its going over 2 roads and that creates 3 diffent hallways. Can you label these hallways and have signs pointing to these hallways? Agricola way for one, big bad lane for another and catan road for the other would be an example. It would make navigating the convention center and directing people where to go much easier.
The Good
The Bad
Positive:
Negative:
Suggestions:
I think that's all I've got for now. Tried to be thorough and remember all of my thoughts from the weekend.
On the whole, this was the best PAXU yet, with continued improvement across the board. This went from a show I was honestly "meh" on after 2017, to a show I'm pretty excited about returning to in 2020!
That said, here is my feedback:
On the whole, great con, and I look forward to coming back next year!
I agree with the other posters, the layout was weird. and signage wasn't clear. but the Enforcers were awesome when you got lost and confused. We were there only for the one day so I never really got a feel for where everything was.
My biggest complaint is one I make every year. I do not understand the Pax Culture when it comes to lines. As someone who suffers from a lot of social anxiety and a bad hip the idea of standing around waiting in line for a chance to do something bothers me greatly. I regularly attend Adepticon, Nova Open and Origins, so I know the advantages and problems of Preregistration. The fact that I create a frame for my schedule months in advance helps me deal with being in a large crowd and gives me goal. I have never been to another Pax and honestly I'm kinda turned off from conventions that you can not preregister for events. I think My biggest complaint about the whole system as it stands is your limited to what you can do. in the morning you have to choose, Boardgame, RPG, or hobby seminar. because you have to stand in line to get tickets. This year you could only get one Seminar ticket per person per day. So its not even possible for my Wife to stand in one line and me to stand in another to get our tickets for what we want to do. In a couple weeks I'll be in Chicago for Adepticon. I know that i have a seat to 4 Painting classes, Playing in 2 tournaments, and 1 RPG. My schedule still gives me time to explore the dealers hall. get in some Demos and pick up games and socialize with old and new friends. We play games that are social. That encourage you to talk with the people you are playing with. I have heard the idea that you meet new people and make friends standing in line. That might be the case for some people. I just get grumpy. I make friends and have a good memories when I'm rolling dice.
I am looking forward Unplugged 2020, I'm hoping things continue to improve but please do something improve the prereg, I wanna do all the stuff.