Hey so I'm in Tokyo and was having a great time on vacation. As I was leaving Odaiba today I got an email from the wonderful American Airlines that my flight home was cancelled. We shot them an email but I'm guessing the customer service is probably getting hammered with people in similar situations. We're not panicking yet but it is very stressful to hear that 3 days away from our original departure time.
What's the best way to get this sorted if I cant call and the app is useless? I contacted my mother and she's gonna call on my behalf, but what are my options? I'm seeing a flight nearly identical via AA that same day... For 1000+ dollars. The shit airlines seem to get away with is truly astounding.