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God damnit. We had posted a job opening to replace the guy that left the IT department a few weeks ago. Did some interviews, and finally settled on a really fantastic candidate that one of our coworkers referred. He killed the interview, and even nailed the second interview with the HR director and CTO. They told us he was a lock, just has to pass the background check.
The next day, the COO decides she doesn’t want to fill the position and we won’t be hiring anyone. Despite the fact that being one person down is 20% of our entire IT staff and that opening has caused around 100 hours of overtime over the last month because another member of our team has just started chemo and is basically only working part time.
Fucking stupid.
Time to brush off that resume! Can you tell me your area of expertise/job title so I can send some job referrals your way?
Oh hey, speaking of, is there a difference between putting your name down for employee referral and getting the job link thing from you?
Edit: eff I think I've asked this a few times.
I think the direct referral link works better than putting my name in. I used to think they were the same but I don't anymore.
"excuse my French
But fuck you — no, fuck y'all, that's as blunt as it gets"
- Kendrick Lamar, "The Blacker the Berry"
0
CambiataCommander ShepardThe likes of which even GAWD has never seenRegistered Userregular
Okay, so, "business analyst" is a really broad job category. What kind of business analyst role are you looking at?
The job I applied for and have been doing interviews for is called "Cloud Knowledge Lead" and involves helping to further implement/iterate KCS (knowledge centered service). I applied for the job because I really enjoy answering questions for newbies at work, and it's something I always enjoyed, and I was hoping this was more of the same - basically be the answer guy for the cloud support people. But it turns out it's more data analysis than I expected. Some of the of things like deduping the knowledgebase I already know I would enjoy, as strange as it might sound to someone else. If you give me a giant pile of disorganized data and say "organize it so it's useful", that's the sort of thing I get addicted to; that's the sort of thing I do for fun when playing SWTOR or even single player RPGs. Other parts of the job I don't have experience in, mainly things like making dashboards of the raw data to tell a story, or trying to create a picture, using metrics, of which entries in a database are helpful and which need work. Presenting to upper management would be a factor in this job too, but I've presented stuff at work before and am confident that I can do that.
Oh my god PLEASE YES you can tell how much your KB system has grown over the years with how disorganized it is and how hard it is for customers to figure stuff out. Your company desperately needs its code to generate the documentation, and more real-world examples and troubleshooting. My favorite thing about your documentation is that all the .conf files are very well documented... but everything around that, including why you might set some of those settings, is like translating forbidden arcana.
... You know. Just saying.. as feedback.
Don't get too excited man, I won't get access to the splunk docs website at all. The knowledgebase I'll be fixing is the one in Salesforce, and I don't know how much if at all customers have access to what I'll be working on. Is there a SFDC Splunk knowledgebase that customers get access to?
Edit: Ok, if I get this job, I probably WILL be working on this thing. Which is rad, I'd love to have some control over the outside documentation as well as internal!
Cambiata on
"excuse my French
But fuck you — no, fuck y'all, that's as blunt as it gets"
- Kendrick Lamar, "The Blacker the Berry"
Okay, so, "business analyst" is a really broad job category. What kind of business analyst role are you looking at?
The job I applied for and have been doing interviews for is called "Cloud Knowledge Lead" and involves helping to further implement/iterate KCS (knowledge centered service). I applied for the job because I really enjoy answering questions for newbies at work, and it's something I always enjoyed, and I was hoping this was more of the same - basically be the answer guy for the cloud support people. But it turns out it's more data analysis than I expected. Some of the of things like deduping the knowledgebase I already know I would enjoy, as strange as it might sound to someone else. If you give me a giant pile of disorganized data and say "organize it so it's useful", that's the sort of thing I get addicted to; that's the sort of thing I do for fun when playing SWTOR or even single player RPGs. Other parts of the job I don't have experience in, mainly things like making dashboards of the raw data to tell a story, or trying to create a picture, using metrics, of which entries in a database are helpful and which need work. Presenting to upper management would be a factor in this job too, but I've presented stuff at work before and am confident that I can do that.
Oh my god PLEASE YES you can tell how much your KB system has grown over the years with how disorganized it is and how hard it is for customers to figure stuff out. Your company desperately needs its code to generate the documentation, and more real-world examples and troubleshooting. My favorite thing about your documentation is that all the .conf files are very well documented... but everything around that, including why you might set some of those settings, is like translating forbidden arcana.
... You know. Just saying.. as feedback.
Don't get too excited man, I won't get access to the splunk docs website at all. The knowledgebase I'll be fixing is the one in Salesforce, and I don't know how much if at all customers have access to what I'll be working on. Is there a SFDC Splunk knowledgebase that customers get access to?
Edit: Ok, if I get this job, I probably WILL be working on this thing. Which is rad, I'd love to have some control over the outside documentation as well as internal!
Personal note:
The most effective thing for improving the state of knowledge: A content audit followed by regular maintenance/audit processes to keep content fresh and relevant.
The thing no one wants to ever do: see above
I'm glad to hear you're at least setting a lower limit, Athenor! I think I disagree about how much any given university is a force for evil in the world. I'm at like... 20-40% evil for most of them. It goes up with the number of administrators hired, and there's a bonus applied per individual employee making more than 1 million per year. For Harvard it's just a flat 100%. But I share your general goal to not work for places that are bad for the world at large. I think generally I've managed it, and definitely in my current job hunt I'm refusing to consider fintech/adtech/crypto etc.
The reason your stories worry me is that as I've spent a lot of my time in non-profit work, and I've met a lot of people who threw a years at companies that were pro-social out of the goodness of their hearts. Most of them were chronically underpaid, had few benefits, and were seen as a cost to cut by management. I wish you the best of luck in creating your own niche at a place you seem to enjoy a lot in theory, I just think there are probably other organizations that will fulfill your criteria while also being overall better places to work. Including just like another university. It just seems like a good chunk of your stories are about an beautiful future where you're not dealing with a bunch of bullshit from people with more power than you're going to ever get. There's probably at least a job out there that just already has the shit you'd enjoy without this whole process of chiseling an unyielding hunk of marble into shape.
Also in other job hunt news I was just rejected again by a higher-up employee of the place where a recruiter sent me a blank email that was supposed to be a Meet link several times before getting frustrated and sending a form-letter rejection. I didn't interview, you weren't happy to meet me!
God damnit. We had posted a job opening to replace the guy that left the IT department a few weeks ago. Did some interviews, and finally settled on a really fantastic candidate that one of our coworkers referred. He killed the interview, and even nailed the second interview with the HR director and CTO. They told us he was a lock, just has to pass the background check.
The next day, the COO decides she doesn’t want to fill the position and we won’t be hiring anyone. Despite the fact that being one person down is 20% of our entire IT staff and that opening has caused around 100 hours of overtime over the last month because another member of our team has just started chemo and is basically only working part time.
Fucking stupid.
"So, you'll be doing that job along with your own, right?"
(Seriously, I really hope your CTO is able to pound some sense into their head.)
+5
CambiataCommander ShepardThe likes of which even GAWD has never seenRegistered Userregular
Okay, so, "business analyst" is a really broad job category. What kind of business analyst role are you looking at?
The job I applied for and have been doing interviews for is called "Cloud Knowledge Lead" and involves helping to further implement/iterate KCS (knowledge centered service). I applied for the job because I really enjoy answering questions for newbies at work, and it's something I always enjoyed, and I was hoping this was more of the same - basically be the answer guy for the cloud support people. But it turns out it's more data analysis than I expected. Some of the of things like deduping the knowledgebase I already know I would enjoy, as strange as it might sound to someone else. If you give me a giant pile of disorganized data and say "organize it so it's useful", that's the sort of thing I get addicted to; that's the sort of thing I do for fun when playing SWTOR or even single player RPGs. Other parts of the job I don't have experience in, mainly things like making dashboards of the raw data to tell a story, or trying to create a picture, using metrics, of which entries in a database are helpful and which need work. Presenting to upper management would be a factor in this job too, but I've presented stuff at work before and am confident that I can do that.
Oh my god PLEASE YES you can tell how much your KB system has grown over the years with how disorganized it is and how hard it is for customers to figure stuff out. Your company desperately needs its code to generate the documentation, and more real-world examples and troubleshooting. My favorite thing about your documentation is that all the .conf files are very well documented... but everything around that, including why you might set some of those settings, is like translating forbidden arcana.
... You know. Just saying.. as feedback.
Don't get too excited man, I won't get access to the splunk docs website at all. The knowledgebase I'll be fixing is the one in Salesforce, and I don't know how much if at all customers have access to what I'll be working on. Is there a SFDC Splunk knowledgebase that customers get access to?
Edit: Ok, if I get this job, I probably WILL be working on this thing. Which is rad, I'd love to have some control over the outside documentation as well as internal!
Personal note:
The most effective thing for improving the state of knowledge: A content audit followed by regular maintenance/audit processes to keep content fresh and relevant.
The thing no one wants to ever do: see above
This is one of those times when someone suggests a thing, and I don't know how nebulous or regimented the concept is.
A content audit sounds exactly like what the person who gets that role will be doing out of the gate. But how do you do a content audit, exactly? Is it a matter of looking at search metrics to see what gets searched the most, and seeing if your knowledgebase does that? Do I make myself a google sheet and just manually update when I find dups, missing articles, outdated articles, etc? Are there tools in existence for this sort of thing or will I be making my own?
"excuse my French
But fuck you — no, fuck y'all, that's as blunt as it gets"
- Kendrick Lamar, "The Blacker the Berry"
0
minor incidentyou can't swim whenyou've been dead a hundred yearsRegistered User, Transition Teamregular
God damnit. We had posted a job opening to replace the guy that left the IT department a few weeks ago. Did some interviews, and finally settled on a really fantastic candidate that one of our coworkers referred. He killed the interview, and even nailed the second interview with the HR director and CTO. They told us he was a lock, just has to pass the background check.
The next day, the COO decides she doesn’t want to fill the position and we won’t be hiring anyone. Despite the fact that being one person down is 20% of our entire IT staff and that opening has caused around 100 hours of overtime over the last month because another member of our team has just started chemo and is basically only working part time.
Fucking stupid.
"So, you'll be doing that job along with your own, right?"
(Seriously, I really hope your CTO is able to pound some sense into their head.)
Our CTO is smart, not blinded by short term savings, has been at the company decades longer than the COO or CEO, and he loves our department, so I’m hoping for the best. We’ll see!
Ah, it stinks, it sucks, it's anthropologically unjust
I'm glad to hear you're at least setting a lower limit, Athenor! I think I disagree about how much any given university is a force for evil in the world. I'm at like... 20-40% evil for most of them. It goes up with the number of administrators hired, and there's a bonus applied per individual employee making more than 1 million per year. For Harvard it's just a flat 100%. But I share your general goal to not work for places that are bad for the world at large. I think generally I've managed it, and definitely in my current job hunt I'm refusing to consider fintech/adtech/crypto etc.
The reason your stories worry me is that as I've spent a lot of my time in non-profit work, and I've met a lot of people who threw a years at companies that were pro-social out of the goodness of their hearts. Most of them were chronically underpaid, had few benefits, and were seen as a cost to cut by management. I wish you the best of luck in creating your own niche at a place you seem to enjoy a lot in theory, I just think there are probably other organizations that will fulfill your criteria while also being overall better places to work. Including just like another university. It just seems like a good chunk of your stories are about an beautiful future where you're not dealing with a bunch of bullshit from people with more power than you're going to ever get. There's probably at least a job out there that just already has the shit you'd enjoy without this whole process of chiseling an unyielding hunk of marble into shape.
Also in other job hunt news I was just rejected again by a higher-up employee of the place where a recruiter sent me a blank email that was supposed to be a Meet link several times before getting frustrated and sending a form-letter rejection. I didn't interview, you weren't happy to meet me!
I 100% get this. I'm lucky in the fact that my job has insane benefits (I'm still around 400 hours of vacation or so to burn though), management knows that if they cut me out they're pretty much screwed, and they are at least dangling the opportunity to make a difference. Now... whether or not I get the authority to do what I want is another story. The university has a... long history of fractured leadership.
But hey, on the plus side, I believe our highest administrator makes around $525k a year.. or maybe that's the Football coach. Not sure.
Edit: correction. Basketball coach makes over 525k, president makes around 325k.
Athenor on
He/Him | "We who believe in freedom cannot rest." - Dr. Johnetta Cole, 7/22/2024
Okay, so, "business analyst" is a really broad job category. What kind of business analyst role are you looking at?
The job I applied for and have been doing interviews for is called "Cloud Knowledge Lead" and involves helping to further implement/iterate KCS (knowledge centered service). I applied for the job because I really enjoy answering questions for newbies at work, and it's something I always enjoyed, and I was hoping this was more of the same - basically be the answer guy for the cloud support people. But it turns out it's more data analysis than I expected. Some of the of things like deduping the knowledgebase I already know I would enjoy, as strange as it might sound to someone else. If you give me a giant pile of disorganized data and say "organize it so it's useful", that's the sort of thing I get addicted to; that's the sort of thing I do for fun when playing SWTOR or even single player RPGs. Other parts of the job I don't have experience in, mainly things like making dashboards of the raw data to tell a story, or trying to create a picture, using metrics, of which entries in a database are helpful and which need work. Presenting to upper management would be a factor in this job too, but I've presented stuff at work before and am confident that I can do that.
Oh my god PLEASE YES you can tell how much your KB system has grown over the years with how disorganized it is and how hard it is for customers to figure stuff out. Your company desperately needs its code to generate the documentation, and more real-world examples and troubleshooting. My favorite thing about your documentation is that all the .conf files are very well documented... but everything around that, including why you might set some of those settings, is like translating forbidden arcana.
... You know. Just saying.. as feedback.
Don't get too excited man, I won't get access to the splunk docs website at all. The knowledgebase I'll be fixing is the one in Salesforce, and I don't know how much if at all customers have access to what I'll be working on. Is there a SFDC Splunk knowledgebase that customers get access to?
Edit: Ok, if I get this job, I probably WILL be working on this thing. Which is rad, I'd love to have some control over the outside documentation as well as internal!
Personal note:
The most effective thing for improving the state of knowledge: A content audit followed by regular maintenance/audit processes to keep content fresh and relevant.
The thing no one wants to ever do: see above
This is one of those times when someone suggests a thing, and I don't know how nebulous or regimented the concept is.
A content audit sounds exactly like what the person who gets that role will be doing out of the gate. But how do you do a content audit, exactly? Is it a matter of looking at search metrics to see what gets searched the most, and seeing if your knowledgebase does that? Do I make myself a google sheet and just manually update when I find dups, missing articles, outdated articles, etc? Are there tools in existence for this sort of thing or will I be making my own?
You start by making a rubric that defines a minimum standard for metadata and content, then just grind through. Also requires experts to participate to ensure knowledge base reflects the current state from a steps, info and screenshot perspective.
This is the lead in to docs becoming part of the definition of done for all updates so you never have to do a big audit again.
Hello (Tox)
My name is Gulshan and I'm a Recruitement Executive at NR Consulting LLC. I am reaching out to you regarding a job opening we currently have with one of our clients.
If you are interested, planning to make a change, or know of a friend who might have the required qualifications or interest, please revert or call me at number given below.
Role : ServiceNow Consultant
Job Description
The role would be for a consultant as a key member of the Service-now ITSM application project team. The Consultant will support the Architect and work closely with ITSM Process Architects, customer personnel, Business Analyst(s), IT Architect, IT support teams and other technical teams to ensure that business needs around implementation of ServiceNow Platform are in a controlled and predictive manner. This candidate needs to be hands on with the ability to work independently and customize /enhance the ServiceNow solution
Understands technical and functional design requirements for ServiceNow with the key ability to convert business requirements into technical solutions
Collects information to determine, document and agree with customer requirements for the ServiceNow platform
Provide ServiceNow platform and technical expertise
Create High Level Design and technical solutions for ServiceNow implementation
Develop ServiceNow solutions to support best practice processes to deliver clients business requirements independently
Creates workflow and web prototypes for client engagements
Develop integration components, while being well versed with integrations with hands on experience in designing and configuring Mid server, web services, email and similar integration technology with ServiceNow.
Proficient in ServiceNow Configuration and customization (Workflow, UI, client scripts, business rules, etc.)
Administer and troubleshoot issues with ServiceNow instances.
Past experience in Interacting with client business and technical teams in person and remotely.
Qualifications
IT or Web programming related educational background
The candidate should be trained and certified in ITILv3 (at least foundation certified)
Must be ServiceNow System Administrator certified
Preferred to be ServiceNow Implementation Specialist Certified
Experience in most modules under ServiceNow IT Service Management
Sincerely yours,
Gulshan Govindam
NR Consulting LLC
1007 Pearl Street Suite 290
Boulder, CO 80302
(720) 734-1005
Thanks for reaching out; what is the salary range for this position? Additionally, can you confirm if this is direct hire, temp, contract, etc? Also, is it remote?
This is a Remote Job. basically, we are looking for a W2 candidate. The salary range is $135k per annum.
So probably temp to hire, but that could be reasonable pay. Have atcha!
minor incidentyou can't swim whenyou've been dead a hundred yearsRegistered User, Transition Teamregular
The most annoying part of my job is acting as a go-between for our users and our parent company’s IT department. They provide email and various other services (calendar, SSO for zoom, box, etc) so we facilitate requesting new user accounts for our new hires, and I totally feel for the parent company IT people. I know they have to assume everyone who opens tickets with them is an idiot, but sometimes it just means they don’t read shit and just assume we’re screwing something up. Here’s a fun (slightly paraphrased) exchange from today:
Us: New User Jane Doe was provisioned with email access on 6/15/2022, but when she attempts to log in for the first time with her provided user ID and temporary password, she is redirected to a page stating that her email inbox has not been provisioned.
Them: please have user log in at http://password.reset.website for their first login. They will be prompted to reset their password.
Us: We tried having the user login to that website, but it immediately redirects them to http://random.activedirectory.error and gives the error in the attached screenshot. Please advise.
Us: Did you even read the E-mail we sent, or just look at the url?
Them: No, lol, fuck you, lmao.
+17
AthenorBattle Hardened OptimistThe Skies of HiigaraRegistered Userregular
I just went through the publicly published data on my institution from Jan 2022, and pulled out around 110 names to compare salaries. Most are salaried, but a few were hourly, so I did my best to convert those based on what I believe our university's full time policy is. I also included a few other positions just to get a feel for how the pay scale grows.
... I think this made me angrier about how some of my coworkers are treated, compared to myself. You can 100% tell when a hire was done out of college, because their pay lags WAY behind their immediate coworkers, doing the same work.
The highest paid civil servants are the old mainframe programmers that are riding out retirement, the jerk coworker I hate, and the database admins.
University president makes $375k (yay, this is an increase over the former president of over $50k, I'm glad that she didn't get screwed).
The Vice President of my area (Finance and Planning) makes $276k.
My Associate Vice President of Technology, and the University's Chief Information Officer makes $248k.
The Associate Vice President of the Comptroller's office (who most of my customers report to) makes $200k.
The average of the Directors and Assistant Directors of our department is $126k.
The average of my team, not accounting for the pay bump my team lead got thanks to his being on the verge of walking out the door, is $66k.
... Out of the 110 names I selected, I'm 58th.
I now know I'm completely within my rights to expect $100k. And goddamnit, my team needs to make at least 20k more EACH.
He/Him | "We who believe in freedom cannot rest." - Dr. Johnetta Cole, 7/22/2024
I'm glad to hear you're at least setting a lower limit, Athenor! I think I disagree about how much any given university is a force for evil in the world. I'm at like... 20-40% evil for most of them. It goes up with the number of administrators hired, and there's a bonus applied per individual employee making more than 1 million per year. For Harvard it's just a flat 100%. But I share your general goal to not work for places that are bad for the world at large. I think generally I've managed it, and definitely in my current job hunt I'm refusing to consider fintech/adtech/crypto etc.
The reason your stories worry me is that as I've spent a lot of my time in non-profit work, and I've met a lot of people who threw a years at companies that were pro-social out of the goodness of their hearts. Most of them were chronically underpaid, had few benefits, and were seen as a cost to cut by management. I wish you the best of luck in creating your own niche at a place you seem to enjoy a lot in theory, I just think there are probably other organizations that will fulfill your criteria while also being overall better places to work. Including just like another university. It just seems like a good chunk of your stories are about an beautiful future where you're not dealing with a bunch of bullshit from people with more power than you're going to ever get. There's probably at least a job out there that just already has the shit you'd enjoy without this whole process of chiseling an unyielding hunk of marble into shape.
Also in other job hunt news I was just rejected again by a higher-up employee of the place where a recruiter sent me a blank email that was supposed to be a Meet link several times before getting frustrated and sending a form-letter rejection. I didn't interview, you weren't happy to meet me!
I always thought "You get rejected by 100% of the places you don't apply for" was some trite nonsense, but now there's proof.
The most annoying part of my job is acting as a go-between for our users and our parent company’s IT department. They provide email and various other services (calendar, SSO for zoom, box, etc) so we facilitate requesting new user accounts for our new hires, and I totally feel for the parent company IT people. I know they have to assume everyone who opens tickets with them is an idiot, but sometimes it just means they don’t read shit and just assume we’re screwing something up. Here’s a fun (slightly paraphrased) exchange from today:
Us: New User Jane Doe was provisioned with email access on 6/15/2022, but when she attempts to log in for the first time with her provided user ID and temporary password, she is redirected to a page stating that her email inbox has not been provisioned.
Them: please have user log in at http://password.reset.website for their first login. They will be prompted to reset their password.
Us: We tried having the user login to that website, but it immediately redirects them to http://random.activedirectory.error and gives the error in the attached screenshot. Please advise.
I just went through the publicly published data on my institution from Jan 2022, and pulled out around 110 names to compare salaries. Most are salaried, but a few were hourly, so I did my best to convert those based on what I believe our university's full time policy is. I also included a few other positions just to get a feel for how the pay scale grows.
... I think this made me angrier about how some of my coworkers are treated, compared to myself. You can 100% tell when a hire was done out of college, because their pay lags WAY behind their immediate coworkers, doing the same work.
The highest paid civil servants are the old mainframe programmers that are riding out retirement, the jerk coworker I hate, and the database admins.
University president makes $375k (yay, this is an increase over the former president of over $50k, I'm glad that she didn't get screwed).
The Vice President of my area (Finance and Planning) makes $276k.
My Associate Vice President of Technology, and the University's Chief Information Officer makes $248k.
The Associate Vice President of the Comptroller's office (who most of my customers report to) makes $200k.
The average of the Directors and Assistant Directors of our department is $126k.
The average of my team, not accounting for the pay bump my team lead got thanks to his being on the verge of walking out the door, is $66k.
... Out of the 110 names I selected, I'm 58th.
I now know I'm completely within my rights to expect $100k. And goddamnit, my team needs to make at least 20k more EACH.
For reference, our architects make 200k+ and I'm hiring for an experienced (not senior) hire at over 100k
Blake TDo you have enemies then?Good. That means you’ve stood up for something, sometime in your life.Registered Userregular
I’ve been kicking anthills all week and have shockingly won most of them.
I have successfully trashed an assessment an assessment that has been used for at least five years (and I have a feeling way more) as I looked at it and went, this is by no means valid.
Basically went up to the staff meeting and pointed at admin and went, why are you doing a shit job (because they were) there has been lately a ridiculously amount of kids out of class with fuck all consequences. But the next day the only people I saw in the quad were the cleaners and the gardner.
The most annoying part of my job is acting as a go-between for our users and our parent company’s IT department. They provide email and various other services (calendar, SSO for zoom, box, etc) so we facilitate requesting new user accounts for our new hires, and I totally feel for the parent company IT people. I know they have to assume everyone who opens tickets with them is an idiot, but sometimes it just means they don’t read shit and just assume we’re screwing something up. Here’s a fun (slightly paraphrased) exchange from today:
Us: New User Jane Doe was provisioned with email access on 6/15/2022, but when she attempts to log in for the first time with her provided user ID and temporary password, she is redirected to a page stating that her email inbox has not been provisioned.
Them: please have user log in at http://password.reset.website for their first login. They will be prompted to reset their password.
Us: We tried having the user login to that website, but it immediately redirects them to http://random.activedirectory.error and gives the error in the attached screenshot. Please advise.
Are the tickets coming from a group mailbox or individual team members? I'd figure at some point they'd start recognizing the names or mailbox or something to save time.
Hello (Tox)
My name is Gulshan and I'm a Recruitement Executive at NR Consulting LLC. I am reaching out to you regarding a job opening we currently have with one of our clients.
If you are interested, planning to make a change, or know of a friend who might have the required qualifications or interest, please revert or call me at number given below.
Role : ServiceNow Consultant
Job Description
The role would be for a consultant as a key member of the Service-now ITSM application project team. The Consultant will support the Architect and work closely with ITSM Process Architects, customer personnel, Business Analyst(s), IT Architect, IT support teams and other technical teams to ensure that business needs around implementation of ServiceNow Platform are in a controlled and predictive manner. This candidate needs to be hands on with the ability to work independently and customize /enhance the ServiceNow solution
Understands technical and functional design requirements for ServiceNow with the key ability to convert business requirements into technical solutions
Collects information to determine, document and agree with customer requirements for the ServiceNow platform
Provide ServiceNow platform and technical expertise
Create High Level Design and technical solutions for ServiceNow implementation
Develop ServiceNow solutions to support best practice processes to deliver clients business requirements independently
Creates workflow and web prototypes for client engagements
Develop integration components, while being well versed with integrations with hands on experience in designing and configuring Mid server, web services, email and similar integration technology with ServiceNow.
Proficient in ServiceNow Configuration and customization (Workflow, UI, client scripts, business rules, etc.)
Administer and troubleshoot issues with ServiceNow instances.
Past experience in Interacting with client business and technical teams in person and remotely.
Qualifications
IT or Web programming related educational background
The candidate should be trained and certified in ITILv3 (at least foundation certified)
Must be ServiceNow System Administrator certified
Preferred to be ServiceNow Implementation Specialist Certified
Experience in most modules under ServiceNow IT Service Management
Sincerely yours,
Gulshan Govindam
NR Consulting LLC
1007 Pearl Street Suite 290
Boulder, CO 80302
(720) 734-1005
Thanks for reaching out; what is the salary range for this position? Additionally, can you confirm if this is direct hire, temp, contract, etc? Also, is it remote?
This is a Remote Job. basically, we are looking for a W2 candidate. The salary range is $135k per annum.
So probably temp to hire, but that could be reasonable pay. Have atcha!
Btw PM me if you want the contact info for this. I'm not really qualified, or interested, but someone who is showing def take a look
Hello (Tox)
My name is Gulshan and I'm a Recruitement Executive at NR Consulting LLC. I am reaching out to you regarding a job opening we currently have with one of our clients.
If you are interested, planning to make a change, or know of a friend who might have the required qualifications or interest, please revert or call me at number given below.
Role : ServiceNow Consultant
Job Description
The role would be for a consultant as a key member of the Service-now ITSM application project team. The Consultant will support the Architect and work closely with ITSM Process Architects, customer personnel, Business Analyst(s), IT Architect, IT support teams and other technical teams to ensure that business needs around implementation of ServiceNow Platform are in a controlled and predictive manner. This candidate needs to be hands on with the ability to work independently and customize /enhance the ServiceNow solution
Understands technical and functional design requirements for ServiceNow with the key ability to convert business requirements into technical solutions
Collects information to determine, document and agree with customer requirements for the ServiceNow platform
Provide ServiceNow platform and technical expertise
Create High Level Design and technical solutions for ServiceNow implementation
Develop ServiceNow solutions to support best practice processes to deliver clients business requirements independently
Creates workflow and web prototypes for client engagements
Develop integration components, while being well versed with integrations with hands on experience in designing and configuring Mid server, web services, email and similar integration technology with ServiceNow.
Proficient in ServiceNow Configuration and customization (Workflow, UI, client scripts, business rules, etc.)
Administer and troubleshoot issues with ServiceNow instances.
Past experience in Interacting with client business and technical teams in person and remotely.
Qualifications
IT or Web programming related educational background
The candidate should be trained and certified in ITILv3 (at least foundation certified)
Must be ServiceNow System Administrator certified
Preferred to be ServiceNow Implementation Specialist Certified
Experience in most modules under ServiceNow IT Service Management
Sincerely yours,
Gulshan Govindam
NR Consulting LLC
1007 Pearl Street Suite 290
Boulder, CO 80302
(720) 734-1005
Thanks for reaching out; what is the salary range for this position? Additionally, can you confirm if this is direct hire, temp, contract, etc? Also, is it remote?
This is a Remote Job. basically, we are looking for a W2 candidate. The salary range is $135k per annum.
So probably temp to hire, but that could be reasonable pay. Have atcha!
Btw PM me if you want the contact info for this. I'm not really qualified, or interested, but someone who is showing def take a look
I'm not qualified either, but I'd venture a guess that they're probably lowballing a bit for a contract role in the current market. Especially considering that second certification they're asking for. If they just wanted ServiceNow admin this might be an OK offer, but they also want Implementation Specialist Certified? Yeah smells fishy as hell to me.
"excuse my French
But fuck you — no, fuck y'all, that's as blunt as it gets"
- Kendrick Lamar, "The Blacker the Berry"
+1
minor incidentyou can't swim whenyou've been dead a hundred yearsRegistered User, Transition Teamregular
The most annoying part of my job is acting as a go-between for our users and our parent company’s IT department. They provide email and various other services (calendar, SSO for zoom, box, etc) so we facilitate requesting new user accounts for our new hires, and I totally feel for the parent company IT people. I know they have to assume everyone who opens tickets with them is an idiot, but sometimes it just means they don’t read shit and just assume we’re screwing something up. Here’s a fun (slightly paraphrased) exchange from today:
Us: New User Jane Doe was provisioned with email access on 6/15/2022, but when she attempts to log in for the first time with her provided user ID and temporary password, she is redirected to a page stating that her email inbox has not been provisioned.
Them: please have user log in at http://password.reset.website for their first login. They will be prompted to reset their password.
Us: We tried having the user login to that website, but it immediately redirects them to http://random.activedirectory.error and gives the error in the attached screenshot. Please advise.
Are the tickets coming from a group mailbox or individual team members? I'd figure at some point they'd start recognizing the names or mailbox or something to save time.
That’s the thing, they come from our group mailbox that clearly identifies us as the IT department for X Company.
Ah, it stinks, it sucks, it's anthropologically unjust
The most annoying part of my job is acting as a go-between for our users and our parent company’s IT department. They provide email and various other services (calendar, SSO for zoom, box, etc) so we facilitate requesting new user accounts for our new hires, and I totally feel for the parent company IT people. I know they have to assume everyone who opens tickets with them is an idiot, but sometimes it just means they don’t read shit and just assume we’re screwing something up. Here’s a fun (slightly paraphrased) exchange from today:
Us: New User Jane Doe was provisioned with email access on 6/15/2022, but when she attempts to log in for the first time with her provided user ID and temporary password, she is redirected to a page stating that her email inbox has not been provisioned.
Them: please have user log in at http://password.reset.website for their first login. They will be prompted to reset their password.
Us: We tried having the user login to that website, but it immediately redirects them to http://random.activedirectory.error and gives the error in the attached screenshot. Please advise.
Are the tickets coming from a group mailbox or individual team members? I'd figure at some point they'd start recognizing the names or mailbox or something to save time.
That’s the thing, they come from our group mailbox that clearly identifies us as the IT department for X Company.
Well seems like they want to waste everyone's time.
PSN: jfrofl
+2
minor incidentyou can't swim whenyou've been dead a hundred yearsRegistered User, Transition Teamregular
edited June 2022
That's the conclusion we've drawn on the matter!
It's frustrating because we're a company of around 500, and they're a company of like... 20,000. So I'm aware we're a drop in the bucket for them, but it'd be nice to get some small degree of special treatment when we're forced to run something up to them.
minor incident on
Ah, it stinks, it sucks, it's anthropologically unjust
Probably the most surreal thing about being supervisor in this era they're in this era is gaging whether or not someone was exposed to covid it and if you should prohibit them from coming to work
Like you tell me your kid was infected, I need to know how close you were to them these last 3 days.
Because there are a lot of people with a lot of legal vocabularies that would have some harsh words to say if I knew you you were around a covid positive patient and knowingly let you in one of our shared vehicles and office spaces and phones
I just finished writing a Statement of Qualifications for the job I'm applying to and what year is it now? But for real all of Friday evening and some of the afternoon was sucked into oblivion while I was focused on writing because I thought I needed to have it done tonight, since I'll be traveling over the weekend when due date is. Or that's what I thought but checking again I have a whole two days after next Sunday as well.
Oops. Well it's done now. I'll just use that time for editing after cooling down over the weekend to get some fresh eyes on it next week.
+9
CambiataCommander ShepardThe likes of which even GAWD has never seenRegistered Userregular
I just found out that thanks to crypto coins dropping like a rock, it is now not only possible to buy a GPU without needing to click within a 30 second window, but they're also cheaper now. I can finally start thinking about building a new PC!
"excuse my French
But fuck you — no, fuck y'all, that's as blunt as it gets"
- Kendrick Lamar, "The Blacker the Berry"
+41
AthenorBattle Hardened OptimistThe Skies of HiigaraRegistered Userregular
My God.
Listening to the Nextlander people talk about their experiences with the corporate structure at CBS Interactive... (On their Ramblecast 52).
I think I'm getting reflected PTSD. That's exactly what is going on in my job. HR confirming to strictures from 50-60 years ago instead of the modern world.
He/Him | "We who believe in freedom cannot rest." - Dr. Johnetta Cole, 7/22/2024
I just found out that thanks to crypto coins dropping like a rock, it is now not only possible to buy a GPU without needing to click within a 30 second window, but they're also cheaper now. I can finally start thinking about building a new PC!
Zonugal(He/Him) The Holiday ArmadilloI'm Santa's representative for all the southern states. And Mexico!Registered User, Transition Teamregular
edited June 2022
So yesterday was the last day of the school year for my district. We got done at 11 AM, and by noon almost the entire staff team was at a pub celebrating (every department was in attendance except for Math, which didn't have a single representative join us. It perplexed us!). We stayed at that pub till 4 PM, where we mingled and shared stories.
Then some of us went to a PE teacher's house (which has a basement that has been recreated into a Scottish pub) to continue hanging out. While down there we shared some more stories till we eventually drifted onto the topic every collective of teachers will discuss at length: the failures of our admin team (the biggest item being our school's lack of discipline and leadership for it from our admin squad).
And now it is Sunday and the only work I have for the next four weeks is two days in helping getting summer school set-up.
So yesterday was the last day of the school year for my district. We got done at 11 AM, and by noon almost the entire staff team was at a pub celebrating (every department was in attendance except for Math, which didn't have a single representative join us. It perplexed us!). We stayed at that pub till 4 PM, where we mingled and shared stories.
Then some of us went to a PE teacher's house (which has a basement that has been recreated into a Scottish pub) to continue hanging out. While down there we shared some more stories till we eventually drifted onto the topic every collective of teachers will discuss at length: the failures of our admin team (the biggest item being our school's lack of discipline and leadership for it from our admin squad).
And now it is Sunday and the only work I have for the next four weeks is two days in helping getting summer school set-up.
HELL YEAH
But, Zonugal...
Pinfeldorf on
+1
Zonugal(He/Him) The Holiday ArmadilloI'm Santa's representative for all the southern states. And Mexico!Registered User, Transition Teamregular
Posts
I think the direct referral link works better than putting my name in. I used to think they were the same but I don't anymore.
But fuck you — no, fuck y'all, that's as blunt as it gets"
- Kendrick Lamar, "The Blacker the Berry"
Don't get too excited man, I won't get access to the splunk docs website at all. The knowledgebase I'll be fixing is the one in Salesforce, and I don't know how much if at all customers have access to what I'll be working on. Is there a SFDC Splunk knowledgebase that customers get access to?
Edit: Ok, if I get this job, I probably WILL be working on this thing. Which is rad, I'd love to have some control over the outside documentation as well as internal!
But fuck you — no, fuck y'all, that's as blunt as it gets"
- Kendrick Lamar, "The Blacker the Berry"
I had forgotten about your root canal and my first thought was that a belligerent had stabbed you with a used needle
This is a much better outcome! I'm glad it went well!
Personal note:
The most effective thing for improving the state of knowledge: A content audit followed by regular maintenance/audit processes to keep content fresh and relevant.
The thing no one wants to ever do: see above
The reason your stories worry me is that as I've spent a lot of my time in non-profit work, and I've met a lot of people who threw a years at companies that were pro-social out of the goodness of their hearts. Most of them were chronically underpaid, had few benefits, and were seen as a cost to cut by management. I wish you the best of luck in creating your own niche at a place you seem to enjoy a lot in theory, I just think there are probably other organizations that will fulfill your criteria while also being overall better places to work. Including just like another university. It just seems like a good chunk of your stories are about an beautiful future where you're not dealing with a bunch of bullshit from people with more power than you're going to ever get. There's probably at least a job out there that just already has the shit you'd enjoy without this whole process of chiseling an unyielding hunk of marble into shape.
Also in other job hunt news I was just rejected again by a higher-up employee of the place where a recruiter sent me a blank email that was supposed to be a Meet link several times before getting frustrated and sending a form-letter rejection. I didn't interview, you weren't happy to meet me!
"So, you'll be doing that job along with your own, right?"
(Seriously, I really hope your CTO is able to pound some sense into their head.)
This is one of those times when someone suggests a thing, and I don't know how nebulous or regimented the concept is.
A content audit sounds exactly like what the person who gets that role will be doing out of the gate. But how do you do a content audit, exactly? Is it a matter of looking at search metrics to see what gets searched the most, and seeing if your knowledgebase does that? Do I make myself a google sheet and just manually update when I find dups, missing articles, outdated articles, etc? Are there tools in existence for this sort of thing or will I be making my own?
But fuck you — no, fuck y'all, that's as blunt as it gets"
- Kendrick Lamar, "The Blacker the Berry"
Our CTO is smart, not blinded by short term savings, has been at the company decades longer than the COO or CEO, and he loves our department, so I’m hoping for the best. We’ll see!
I 100% get this. I'm lucky in the fact that my job has insane benefits (I'm still around 400 hours of vacation or so to burn though), management knows that if they cut me out they're pretty much screwed, and they are at least dangling the opportunity to make a difference. Now... whether or not I get the authority to do what I want is another story. The university has a... long history of fractured leadership.
But hey, on the plus side, I believe our highest administrator makes around $525k a year.. or maybe that's the Football coach. Not sure.
Edit: correction. Basketball coach makes over 525k, president makes around 325k.
You start by making a rubric that defines a minimum standard for metadata and content, then just grind through. Also requires experts to participate to ensure knowledge base reflects the current state from a steps, info and screenshot perspective.
This is the lead in to docs becoming part of the definition of done for all updates so you never have to do a big audit again.
THE JUICE IS WEARING OFF AND I FEEL WHERE THE INJECTION SITES WERE
Face still numb
So probably temp to hire, but that could be reasonable pay. Have atcha!
Us: New User Jane Doe was provisioned with email access on 6/15/2022, but when she attempts to log in for the first time with her provided user ID and temporary password, she is redirected to a page stating that her email inbox has not been provisioned.
Them: please have user log in at http://password.reset.website for their first login. They will be prompted to reset their password.
Us: We tried having the user login to that website, but it immediately redirects them to http://random.activedirectory.error and gives the error in the attached screenshot. Please advise.
Them: http://random.activedirectory.error is the incorrect website to log in to. Please have the user log in to http://password.reset.website
Us: …
Them: No, lol, fuck you, lmao.
... I think this made me angrier about how some of my coworkers are treated, compared to myself. You can 100% tell when a hire was done out of college, because their pay lags WAY behind their immediate coworkers, doing the same work.
The highest paid civil servants are the old mainframe programmers that are riding out retirement, the jerk coworker I hate, and the database admins.
University president makes $375k (yay, this is an increase over the former president of over $50k, I'm glad that she didn't get screwed).
The Vice President of my area (Finance and Planning) makes $276k.
My Associate Vice President of Technology, and the University's Chief Information Officer makes $248k.
The Associate Vice President of the Comptroller's office (who most of my customers report to) makes $200k.
The average of the Directors and Assistant Directors of our department is $126k.
The average of my team, not accounting for the pay bump my team lead got thanks to his being on the verge of walking out the door, is $66k.
... Out of the 110 names I selected, I'm 58th.
I now know I'm completely within my rights to expect $100k. And goddamnit, my team needs to make at least 20k more EACH.
I always thought "You get rejected by 100% of the places you don't apply for" was some trite nonsense, but now there's proof.
I tried going to http://password.reset.website but received the below error, please advise:
Also, based on that screenshot, AT&T just called me fat.
For reference, our architects make 200k+ and I'm hiring for an experienced (not senior) hire at over 100k
I have successfully trashed an assessment an assessment that has been used for at least five years (and I have a feeling way more) as I looked at it and went, this is by no means valid.
Basically went up to the staff meeting and pointed at admin and went, why are you doing a shit job (because they were) there has been lately a ridiculously amount of kids out of class with fuck all consequences. But the next day the only people I saw in the quad were the cleaners and the gardner.
Satans..... hints.....
Are the tickets coming from a group mailbox or individual team members? I'd figure at some point they'd start recognizing the names or mailbox or something to save time.
Btw PM me if you want the contact info for this. I'm not really qualified, or interested, but someone who is showing def take a look
Highlight of last night was most difficult coworker calling over flat tire and making all the right choices
I'm not qualified either, but I'd venture a guess that they're probably lowballing a bit for a contract role in the current market. Especially considering that second certification they're asking for. If they just wanted ServiceNow admin this might be an OK offer, but they also want Implementation Specialist Certified? Yeah smells fishy as hell to me.
But fuck you — no, fuck y'all, that's as blunt as it gets"
- Kendrick Lamar, "The Blacker the Berry"
That’s the thing, they come from our group mailbox that clearly identifies us as the IT department for X Company.
Well seems like they want to waste everyone's time.
It's frustrating because we're a company of around 500, and they're a company of like... 20,000. So I'm aware we're a drop in the bucket for them, but it'd be nice to get some small degree of special treatment when we're forced to run something up to them.
Now I am getting tired as it's finally comfortable to sleep in and the lure to it all to real
Like you tell me your kid was infected, I need to know how close you were to them these last 3 days.
Because there are a lot of people with a lot of legal vocabularies that would have some harsh words to say if I knew you you were around a covid positive patient and knowingly let you in one of our shared vehicles and office spaces and phones
Oops. Well it's done now. I'll just use that time for editing after cooling down over the weekend to get some fresh eyes on it next week.
But fuck you — no, fuck y'all, that's as blunt as it gets"
- Kendrick Lamar, "The Blacker the Berry"
Listening to the Nextlander people talk about their experiences with the corporate structure at CBS Interactive... (On their Ramblecast 52).
I think I'm getting reflected PTSD. That's exactly what is going on in my job. HR confirming to strictures from 50-60 years ago instead of the modern world.
Then some of us went to a PE teacher's house (which has a basement that has been recreated into a Scottish pub) to continue hanging out. While down there we shared some more stories till we eventually drifted onto the topic every collective of teachers will discuss at length: the failures of our admin team (the biggest item being our school's lack of discipline and leadership for it from our admin squad).
And now it is Sunday and the only work I have for the next four weeks is two days in helping getting summer school set-up.
HELL YEAH
But, Zonugal...
Every day is Saturday.
Time is a flat-circle.
I should have taken a 3 day weekend
Also, got myself a terrible shave, I cannot be trusted
Still paid her 30, despite hating it, because i am not a punk