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Expired Gift Card not being honored, and the inability to talk to anyone from Google
mxmarks
Registered User regular
Registered User regular
This is INCREDIBLY silly but I am bored at work and it's driving me nuts.
11 years ago my brother gave me a $10 Google Play gift card. I threw it in a drawer.
Last night I wanted to buy the pass in Marvel Snap and was like, oh shit! I have that gift card in the drawer! Lets do it! Gift card says on back "NO FEES OR EXPIRATION DATE APPLICABLE TO THIS CARD." so I scratch the little code off and enter it in.
Google says "This is for $10, would you like to add it to your account?" I click yes. I get an error "This gift card has expired." Hm, that shouldnt happen!
So I do the chat support, and the guy tells me without a receipt, he can't help me. I tell him it's 11 years old, it was a gift, and it clearly says no expiration date. He says he needs a receipt. I am typing my response when he ends the chat abruptly.
I try again, get someone new. They get a little further along in the process - asked for screenshots, the card code, ect -- then tell me the same thing. I need an receipt. I explained that the card says NO EXPIRATION on the back, so why would I have ever kept the receipt? She then tells me that "technically the store owns your gift card, so you have to call the store." and ends the chat.
So now, I'm getting really annoyed because it's a very simple fix - by entering the code you can see that it's been paid for, it has not been redeemed, and thats really it.
I complained on twitter and they responded right away with an "oh no, thats not the experience you should have. Please DM us." I did, but have heard nothing back.
I followed their own advice and posted my problem on the Google Help board - where I see others with the same issue who got a response and got the problem solved - and this morning I wake up to see Google has locked my post and labeled it "redundant", with a link to "How to redeem a gift card", that does nothing to help me.
So I called the customer service number on the back of the card and it says "Due to COVID-19 we have closed our call center, please use the help online".
At this point I am fairly certain I am not getting my $10, but it's driving me insane. Anyone have any other ideas on how to like...actually just talk to a person who may be able to help? Because I'm pretty sure if it says on the card "this cant expire" and it's expired, they kinda have to give me my money?
11 years ago my brother gave me a $10 Google Play gift card. I threw it in a drawer.
Last night I wanted to buy the pass in Marvel Snap and was like, oh shit! I have that gift card in the drawer! Lets do it! Gift card says on back "NO FEES OR EXPIRATION DATE APPLICABLE TO THIS CARD." so I scratch the little code off and enter it in.
Google says "This is for $10, would you like to add it to your account?" I click yes. I get an error "This gift card has expired." Hm, that shouldnt happen!
So I do the chat support, and the guy tells me without a receipt, he can't help me. I tell him it's 11 years old, it was a gift, and it clearly says no expiration date. He says he needs a receipt. I am typing my response when he ends the chat abruptly.
I try again, get someone new. They get a little further along in the process - asked for screenshots, the card code, ect -- then tell me the same thing. I need an receipt. I explained that the card says NO EXPIRATION on the back, so why would I have ever kept the receipt? She then tells me that "technically the store owns your gift card, so you have to call the store." and ends the chat.
So now, I'm getting really annoyed because it's a very simple fix - by entering the code you can see that it's been paid for, it has not been redeemed, and thats really it.
I complained on twitter and they responded right away with an "oh no, thats not the experience you should have. Please DM us." I did, but have heard nothing back.
I followed their own advice and posted my problem on the Google Help board - where I see others with the same issue who got a response and got the problem solved - and this morning I wake up to see Google has locked my post and labeled it "redundant", with a link to "How to redeem a gift card", that does nothing to help me.
So I called the customer service number on the back of the card and it says "Due to COVID-19 we have closed our call center, please use the help online".
At this point I am fairly certain I am not getting my $10, but it's driving me insane. Anyone have any other ideas on how to like...actually just talk to a person who may be able to help? Because I'm pretty sure if it says on the card "this cant expire" and it's expired, they kinda have to give me my money?
PSN: mxmarks - WiiU: mxmarks - twitter: @ MikesPS4 - twitch.tv/mxmarks - "Yes, mxmarks is the King of Queens" - Unbreakable Vow
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Or it's time to evaluate the value of your time plus the frustration of trying to work with mega corporation customer service compared to the value of a 10 dollar gift card.
Don't get me wrong, it sucks to have to take it like that, but is the potential satisfaction worth the aggravation?
I know they're easy to check, at least, but every time I've checked, there wasn't any free money associated with my name, so I haven't been able to explore the "claiming" part
https://ucp.dor.wa.gov/
For Washington state, you just type in a last name and a city. My extremely uncommon last name had 2 results, but neither were for me
https://kansascash.ks.gov/up_search.php
Kansas one doesn't even ask for city or zip, but also has no results for me. *Sigh*