This... may be a tad niche for this forum, but many workplaces have a chemical manifest, so it's likely there's other people here who deal with this.
Currently our workplace uses what the vast majority use: Chemwatch. Over the past few years we've had constant issues with them, from the wrong sheets being linked together, sheets not being updated, sheets that are updated being done incorrectly, and sheets flat out disappearing with manifest entries no longer linking to an actual pdf.
Most recently, and in some ways, a final straw if I had enough sway: they rejected uploading a Safety Data Sheet claiming it was not actually a Safety Data Sheet. If you're going to get at least 1 thing right, it has to be that!
Have other users had the same issues, and had any luck swapping to a different supplier?
This is the biggest name in the game, and they're vastly cheaper than any competitors. But the quality of service is shockingly poor.
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I'm making a case to management to change, but part of that is finding a viable alternative
Without that buy in, then you’d need to do it manually to be sure (upload correct pdf, print a copy and send it out, essentially work around the automation). And that would be a lot of effort on your end. In my industry I used to be able to keep an SDS book with the drivers and ones with the sites and that met requirements.
I can’t speak to how difficult it is for that team to manage but I believe it’s fairly passive aside from the the intake of new chemicals.