An update on recent technical problems and more from the admin: https://forums.penny-arcade.com/discussion/250292/on-technical-difficulties-mod-coverage-and-other-things/p1?new=1
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Is it possible to have problems with one version of DirectX only?
Riboflavin
Registered User regular
Registered User regular
I built a PC in January. I put in a rtx3060 12GB.
I keep the driver up to date.
7Daystodie was crashing sometimes when there were a high number of fire effects.
Cyberpunk worked but after the latest patch crashes on boot. I uninstalled it.
Dying Light 2 started crashing on boot after their latest patch.
Dying Light 2 was using Dx11, I forced it to Dx12 and haven't had a crash since.
7Daystodie was using dx11, I forced it to Dx10 and haven't had a crash yet but I don't think I have enough time in game to see if it has totally fixed it.
Is it possible to have a dx11 issue or am I seeing a pattern where there is none?
I keep the driver up to date.
7Daystodie was crashing sometimes when there were a high number of fire effects.
Cyberpunk worked but after the latest patch crashes on boot. I uninstalled it.
Dying Light 2 started crashing on boot after their latest patch.
Dying Light 2 was using Dx11, I forced it to Dx12 and haven't had a crash since.
7Daystodie was using dx11, I forced it to Dx10 and haven't had a crash yet but I don't think I have enough time in game to see if it has totally fixed it.
Is it possible to have a dx11 issue or am I seeing a pattern where there is none?
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The only thing from the old pc were the SSDs. I'll try re-seating the GPU, when I upgrade drivers is it not the same as removing them 1st? I just looked Cyberpunk requires DX 12 so my theory may be dead.
Also, any chance its a windows 11 issue?
I downloaded windbg and looked at the .dmp files of the games that crashed that had .dmp files. I don't know if I am using it correctly as a caveat.
I saw a access violation c0000005 error in each one. I tried googling it but it was less than helpful as it said it could be memory, voltage fluctuations, processor errors, video ram , it really didn't narrow down anything.
I am going to reseat the card and wipe/reload drivers on Saturday and test the system RAM Sunday as I have a frustration level that won't let me work on it too long.
I finished Baldur's Gate 3 and it worked fine and was stable. My kid told me it crashes every ten minutes now. It's weird. Dying light 2 works fine since I switched to dx12 but every other game has random crashes.
Watched a video on underclocking a GPU, downloaded MSI afterburner, underclocked the GPU. No change.
Finally, contacted MSI, Got an RMA, and am sending the card back under warranty. I am terrified my pc is going to be down months and they are going to send me the same card back and tell me they couldn't find anything.
Hopefully my pessimistic view is faulty and they'll send me a new or functioning refurb but I've read some horror stories. Never read the internet. :-)
RMA's don't work like that. You'll get a new card. They don't get your card and try to fix it and send it back.
This is what triggered my anxiety:
https://www.reddit.com/r/MSI_Gaming/comments/qdhe7x/my_msi_repair_rma_nightmare/
Remember, that is one story. People usually don't come to the internet to say "you know, I had an issue, and my experience getting it dealt with was extremely positive and smooth and there were no issues."
Most posts will be complaints and issues, where the vast majority of people just go about their day and don't feel the need to scream to the world "I had a good experience"
If you're getting a new card, do a clean install. That will wipe all the previous settings.
A little worried because it is the same card. I asked what was done to it and was told the notes only said a component was replaced but not what component. I'll get it back to its cozy house in the case tomorrow and stress test it with tons of gaming this weekend. Wish me luck.
Contacted MSI support, was a bit testy and misunderstood what they were telling me when they were doing the right thing. Felt real bad about it. Gave them a glowing review trying to fix my guilt.
Sending the card back again. They sent me a label so I don't have to pay to ship it again and they marked it "replace don't repair". Don't know if I am getting a new one or a refurb but hopefully whatever they send I won't be doing this again. Got a little scared when I asked and they said "We'll have to see what is in stock." but I will try to not let my anxiety crank.
Got a refurbed card from MSI.
Had the exact same issue. Runs fine on desktop crashes in all games.
1. Ran microsoft's memory checker again. Memory good according to it. Don't know how accurate it is.
2. Bought a new power supply, spent 30 min replacing power supply. Still crashing.
3. Bit the bullet and used my "play money" to order a low end 4060.Should be here Friday. Hoping MSI sent me a refurb with the same issue (not likely unless they have a common problem they don't want to address)
If the 4060 crashes as well it leaves, memory(memtests say its good), processor and motherboard.
***What route would you go if this is your pc?
It boggles my mind that the desktop is stable but I can't run a benchmark in cyberpunk without it crashing. I have 386 hours in cyberpunk before this started. Same with Baldurs gate. 100's of hours but can't play it more than 10 min now. Crashing on spell effects or camera rotation. 7daystodie crashes on fire effects (sometimes) Dying light 2 random crashes. Kids say Elden Ring crashes randomly but I don't play it. I have zero crashes watching youtube or working in open office. Its just games.
2. Bought a new power supply, spent 30 min replacing power supply. Still crashing. (Replaced my 1000watt no name with a 750 corsair didn't seem to change anything)
Between the video card and power suplly I'm about 400$ in repairing a 1200$ pc.
Do you have PSU plugs attached to both the GPU (it probably requires 2) and the CPU (4 or 8-pin on the motherboard)?
Have you tried backing up what you need and then doing a repair install of Windows?
MSI GeForce rtx 3060 12gb Ventus 2x 12gb OC
Gigabyte z790 atx motherboard
Corsair 32gb (2x16) ddr5 4800
Intel i7-13700kf
coolermaster i70c lga1700 low profile fan
I have 3 ssd's of different brands. A 250 boot drive and a 500 and a TB game drives.
I now have a corsair rm750e I replaced a generic 1000 watt PSU.
I have not tried repairing windows.
Also, I don't know that this is your issue, but you are using a $25 cooler designed to cool 65W processors on a $350+ processor with a TDP of 125W that can pull up to 250. You are probably CPU throttling A LOT. Especially if that cooler has some dust buildup on it.
You would do a lot better with something like this, if it will fit in your case: https://www.amazon.com/dp/B0CL8Z43L8. What case do you have? We can check if it will fit.
Not trying to pile on but just speaking frankly, I think your build could probably do with a re-assessment based on some guides to setting up a PC - e.g. do you have XMP enabled on your RAM?
I had the deepcool ag400. It hit like a cover or heatsink on the MB and wouldn't fit. I don't know the exact dimensions.
***I have changed my mind. I think I'm just going to go ahead and replace the fan anyway.***** The fan that didn't fit was 4.92 X 3.62 X 5.91 I will try to do some approximate measurements tonight
I would be surprised if the cooler did not fit if you have an ATX or mATX board. They are designed to have a clearance zone around the CPU and coolers are designed to fit in that zone. The cooler should be oriented so the fan blows horizontally, not vertically (when the motherboard is in the case). Maybe it needed to be rotated 90 degrees one way or another.
Temp tracking - HWinfo: https://www.hwinfo.com/
Install it, go to Sensors, and click logging start, and it will save a CSV file and log your temps while you run your games.
If everything worked fine for a year and now does not, then my suggestion is backup important docs and full wipe and Windows reinstall. There may be some driver or some update that is borked and figuring out exactly what it is.
When you say horizontally do you mean that airflow should be from mem slots to usb ports on back or should blow towards pcie slots?
The first one - airflow should be from the memory slots to the USB and other ports on the back.
https://support.microsoft.com/en-us/windows/using-system-file-checker-in-windows-365e0031-36b1-6031-f804-8fd86e0ef4ca
I have been building computers since the early 90's. The most problems I ever had was with a bad Slot A processor and I remember files and buffers for the config.sys.
This led to Hubris and then to my downfall of spending $400 on a powersupply and 4060 trying to fix this.
I did check temps but not under load. So a game would crash, I would open Gigabyte Control Center then go to fan and the temps would be in the normal range. I think the fan had enough time to bring the temp down.
The fan worked for a year and temps were good so it had to be video card.
MSI sent me a refurb because I insisted. Sorry MSI.
When I started , waaaaaaaaaaay too late, to check temps in game I noticed 7daystodie getting up to 80-85C. I assume it crashed when I had many particle effects on the screen because it pushed the temp past a threshold.
I don't know what caused the other fan to lose efficiency. Maybe dust on the sink or fan or a breakdown of thermal grease or whatever. Temps never got bad on desktop.
I replaced the fan with a Darkrock PX4. Temps in game are about 20C lower across the board. I was able to boot cyberpunk, run a benchmark and load a game which I haven't been able to do before. Played Dyinglight 2 for about an hour with no crash. Ran Baldur's gate 3 about 15 min with no crash. I still need to test more but I am about 80% sure this was the issue. My games have not crashed since I replaced it but I haven't had time to play a ton but its definitely better.
Thanks tsmvengy for fan shaming me and everyone else who made suggestions I may or may not have listened to. Now I need to figure out what to do with a refurbed 3060. :-)
I don't think 85 was the final destination. The game I checked it on(7daystodie) was still running crashed at random but it was hard to get a temp exactly when it crashed. Also an old, not graphically intense game. I think the temp climbed slowly until it crashed. More demanding games climbed faster until it crashed. I definitely could not run a cyberpunk benchmark before swapping fans. It crashed 100% of the time. Runs now.
I do find it interesting that it didn't get above 61C in 7days after the new fan.
More importantly I can run Forbidden West when it comes out. ;-)