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Repair Experiences (DS Lite Abomination)
Marlor
Registered User regular
Registered User regular
I sent my DS lite in for repair a few weeks ago. It had a hinge crack and a long-standing problem with the bottom touch screen being a few millimetres out of alignment near the top-right of the screen.
The unit I sent in was pristine. The casing was as-new, the bottom screen had always had a Hori screen protector on it, and was unblemished. There was no screen-protector residue on either screen. In short, I could have passed it off as a new unit (apart from the hinge crack). That's the way I keep all my hardware.
The DS Lite just arrived back from Nintendo Australia.
It is an abomination.
The repair sheet states that they replaced the housing and the touch screen.
However:
- The housing around the power connector and card slot is warped and bent.
- The bottom screen is used. It is filthy, with residue from an old screen protector all over it. I'm willing to bet that there are scratches under the grime.
- There is a missing stopper on the top screen
- The housing is grimy, and there is what appears to be an ink-stained fingerprint on it.
- Even the covers on the interior of the top housing aren't sitting flush with the rest of the unit.
I called Nintendo about it, and they said that I can send it back if I'm not happy... but I can't understand how something like this ever left their repair center. It's like they fetched the worst possible parts out of the bin and jammed them together.
I've taken photos for my records. I can upload them if anyone is interested.
Has anyone else had similarly terrible repair experiences?
The unit I sent in was pristine. The casing was as-new, the bottom screen had always had a Hori screen protector on it, and was unblemished. There was no screen-protector residue on either screen. In short, I could have passed it off as a new unit (apart from the hinge crack). That's the way I keep all my hardware.
The DS Lite just arrived back from Nintendo Australia.
It is an abomination.
The repair sheet states that they replaced the housing and the touch screen.
However:
- The housing around the power connector and card slot is warped and bent.
- The bottom screen is used. It is filthy, with residue from an old screen protector all over it. I'm willing to bet that there are scratches under the grime.
- There is a missing stopper on the top screen
- The housing is grimy, and there is what appears to be an ink-stained fingerprint on it.
- Even the covers on the interior of the top housing aren't sitting flush with the rest of the unit.
I called Nintendo about it, and they said that I can send it back if I'm not happy... but I can't understand how something like this ever left their repair center. It's like they fetched the worst possible parts out of the bin and jammed them together.
I've taken photos for my records. I can upload them if anyone is interested.
Has anyone else had similarly terrible repair experiences?
Mario Kart Wii: 1332-8060-5236 (Aaron)
Marlor on
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They really hide some of the horror, since the DS is overexposed, and you can't see how grimy it really is.
The rear of the DS:
Notice how it is all warped and bent.
The opened DS:
The bottom screen is horrible. This is a replacement screen.
The top screen:
Notice the missing rubber stopper on the "new" casing.
They didn't even bother cleaning the top screen after they were done "repairing" the DS.
Edit: I've uploaded the full-size pictures to:
http://marlor.dreamhosters.com/dsphotos/
It just arrived back again, and it's pretty good.
It's not perfect. The replacement bottom screen still isn't 100% clean. It has about a dozen tiny scratches spread across it... but they are so small that you can't see them unless you hold the screen at an angle to the light. Once a screen protector is on there, you can't see them at all.
Applying the screen protector was a little bit difficult too, as some fine thread-like fibres have been caught between the new screen and the casing. There are 5 or 6 of them trapped around the edge of the screen. They are virtually invisible, but they did get caught under the edge of the screen protector when I was applying it, causing a bubbling effect.
All the other issues have been fixed, and I eventually managed to get the screen protector on there cleanly... so I'm happy enough now.
If the screen is really crooked, the best thing would be to send it back.
You will only be DS-less for a week (or two at the most), and it's better than totally breaking things by trying to do it yourself. I doubt they would break it more... they are surely told to take extra care with second repairs (Nintendo Australia did a half-decent job with my second repair).
I sent an irate (but diplomatic) letter with mine when I sent it back for re-repair. I doubt it achieved much, but it at least made me feel better.
Nintendo have also promised to send me a postage refund for the cost of sending it back the second time.
Shitty thing is, my new unit now has a hinge crack again, about a year later. It really doesn't bother me, though. I can live with it.
Switch - SW-3699-5063-5018
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Since it has had no effect on my game playing, I just live with it.
Does the hinge cracking do something to the system that makes it inconvenient to use? Or is it purely a cosmetic/principal issue that leads you to send it in and not have a DS for a couple weeks?
Let's play Mario Kart or something...
0431-6094-6446-7088
I initially bought a DS which, while good, had a large and distracting lump of dust under the top screen.
Return number 1) After my first DS return, I was sent a replacement. Which was fine except for an identical lump of dust under the other side of the screen.
2) I sent this one in, and was sent it back again, saying they couldn't find any problems. After contacting them, this was apparently a mistake: they simply hadn't had the stock to give me a replacement.
3) I sent it in a third time. The DS I receive back is fine, except for a very minor dead pixel on the lower screen and an inch long gash in back.
Seriously, a little irritating.
PSN: super_emu
Xbox360 Gamertag: Emuchop
This would be Nintendo US (obviously)