I sent my DS lite in for repair a few weeks ago. It had a hinge crack and a long-standing problem with the bottom touch screen being a few millimetres out of alignment near the top-right of the screen.
The unit I sent in was pristine. The casing was as-new, the bottom screen had always had a Hori screen protector on it, and was unblemished. There was no screen-protector residue on either screen. In short, I could have passed it off as a new unit (apart from the hinge crack). That's the way I keep all my hardware.
The DS Lite just arrived back from Nintendo Australia
.It is an abomination
The repair sheet states that they replaced the housing and the touch screen.
- The housing around the power connector and card slot is warped and bent.
- The bottom screen is used. It is filthy, with residue from an old screen protector all over it. I'm willing to bet that there are scratches under the grime.
- There is a missing stopper on the top screen
- The housing is grimy, and there is what appears to be an ink-stained fingerprint on it.
- Even the covers on the interior of the top housing aren't sitting flush with the rest of the unit.
I called Nintendo about it, and they said that I can send it back if I'm not happy... but I can't understand how something like this ever left their repair center. It's like they fetched the worst possible parts out of the bin and jammed them together.
I've taken photos for my records. I can upload them if anyone is interested.
Has anyone else had similarly terrible repair experiences?