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Am I supposed to be charged for long distance?

BlochWaveBlochWave Registered User regular
edited October 2007 in Help / Advice Forum
I'll ask here before plowing through Verizon's annoying customer service.

I got Verizon's "triple play" thing or whatever, which was phone, internet, and TV, for a hundred bucks a month or whatever, and on my first bill I notice I had 30 dollars of long distance calls. Sooo...does unlimited long distance for $xx.xx a month not mean what I thought it meant?

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    JobastionJobastion Registered User regular
    edited October 2007
    Depends. Were any of those calls out of country?

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    witch_iewitch_ie Registered User regular
    edited October 2007
    Also, sometimes it's unlimited long distance within a certain area within the country - like your state. They could also have messed up the billing. It happens.

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    NibbleNibble Registered User regular
    edited October 2007
    I don't know about this specific plan, but often "no long-distance charges" doesn't mean that long-distance calls are free, but that either the regular call fee or the long-distance surcharge is waived (but not both). So, if a regular plan is $.10/min for local and +$.20/min ($.30 total) for long-distance, your "no long-distance charges" plan will probably still charge you $.10/min for a long-distance call. International calls are often considered separate from domestic long-distance, so that could be another reason for the charges.

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    BlochWaveBlochWave Registered User regular
    edited October 2007
    The calls were within the state, Houston to Dallas(about 300 miles)

    I thought it seemed odd since my cell phone plan has unlimited long distance in the way that makes sense, no per call charges or anything. I guess I'll put aside like 9 hours and call their support :(

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    NibbleNibble Registered User regular
    edited October 2007
    It appears that your cell plan is based on Verizon America's Choice, which states, even on the $80/month "premium" package:

    "Unlimited Domestic Long Distance. (Airtime applies.)"

    That basically means that you can make as many long distance calls as you like, but you'll still be charged for them. You might be able to make truly free long distance calls from the landline you got in your package, though.

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    BlochWaveBlochWave Registered User regular
    edited October 2007
    Nono you misunderstand, my cell phone DOES make truly free long distance calls, my landline is what this whole topic is about

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    NibbleNibble Registered User regular
    edited October 2007
    Ahhh... yeah, I was a little mixed up there. In that case, I have no idea.

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    Dulcius_ex_asperisDulcius_ex_asperis Registered User regular
    edited October 2007
    I would say just call and ask. You can figure out if you're supposed to get charged, and then pay for a long-distance plan to avoid this happening again.

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    Marty81Marty81 Registered User regular
    edited October 2007
    That's weird. I have one of those Verizon unlimited long-distance plans (landline), and it really is unlimited like you'd expect. I pay the same amount every month and I can make as many calls (in the U.S.) as I want.

    Also, I've never spent more than half an hour waiting for their customer service, so good luck when you call them.

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    BlochWaveBlochWave Registered User regular
    edited October 2007
    I called and nope, I'm not sposed to be charged

    They took it off and I went over the rest of the bill with them to be safe, sooo word of warning to Verizon users

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    ArgusArgus Registered User regular
    edited October 2007
    BlochWave wrote: »
    I called and nope, I'm not sposed to be charged

    They took it off and I went over the rest of the bill with them to be safe, sooo word of warning to Verizon users

    Awesome!

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