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Rebooted during a frozen Zone Alarm upgrade, now I can't upgrade or reinstall it
TM2 Rampage
Registered User regular
Registered User regular
Hey. So I have Zone Alarm Security Suite (legit) installed on my parent's computer, and I tried to upgrade it as usual, since every so often it directs you to the Zone Labs site to download the upgrade as an .exe.
But, as I was upgrading, the progress stopped. I guess my dad and I really should have been patient, but I ended up pressing the reset button on the computer, after trying to cancel the installation.
Now I can't upgrade. It freezes at 3% then crashes.
So I tried uninstalling Zone Alarm. Except it didn't show up in the Program Files nor the Add or Remove programs roster.
So I manually deleted all the Zone Lab folders and deleted them from my registry.
Funny enough, now I still can't do a clean install from the .exe that I downloaded from the Zone Labs site (it lets you upgrade or clean install), nor can I install from the Zone Alarm Security Suite CD.
EDIT: I even installed Windows Installer Cleanup that I got from Microsoft's site. It gives you a list of things that you can uninstall... in case Add/Remove Programs doesn't work, I think. But nothing pertaining to Zone Alarm is on the list.
I ran check disk several times, and also defragged the hard drive. Still, I can't install Zone Alarm.
I even booted from the Windows XP CD and did a repair install, and then ran check disk and defragged.
I tried installing Starcraft to see if it was something wrong with Installshield, but Starcraft installed successfully.
The comp also reboots when I scan it with AdAware... when starts scanning a certain part, the comp reboots.
The comp also reboots when I do a search for "zone" after some Zone Labs folders (still in my recycle bin) and a Zone Labs folder in system32 pop up.
So how can I get Zone Alarm up and running on the computer again?
But, as I was upgrading, the progress stopped. I guess my dad and I really should have been patient, but I ended up pressing the reset button on the computer, after trying to cancel the installation.
Now I can't upgrade. It freezes at 3% then crashes.
So I tried uninstalling Zone Alarm. Except it didn't show up in the Program Files nor the Add or Remove programs roster.
So I manually deleted all the Zone Lab folders and deleted them from my registry.
Funny enough, now I still can't do a clean install from the .exe that I downloaded from the Zone Labs site (it lets you upgrade or clean install), nor can I install from the Zone Alarm Security Suite CD.
EDIT: I even installed Windows Installer Cleanup that I got from Microsoft's site. It gives you a list of things that you can uninstall... in case Add/Remove Programs doesn't work, I think. But nothing pertaining to Zone Alarm is on the list.
I ran check disk several times, and also defragged the hard drive. Still, I can't install Zone Alarm.
I even booted from the Windows XP CD and did a repair install, and then ran check disk and defragged.
I tried installing Starcraft to see if it was something wrong with Installshield, but Starcraft installed successfully.
The comp also reboots when I scan it with AdAware... when starts scanning a certain part, the comp reboots.
The comp also reboots when I do a search for "zone" after some Zone Labs folders (still in my recycle bin) and a Zone Labs folder in system32 pop up.
So how can I get Zone Alarm up and running on the computer again?
TM2 Rampage on
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