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Corporate Niceness
joshua1
Registered User regular
Registered User regular
So the silly season is drawing to a close and I'm sure that everyone experienced hell either shopping, or working. Big faceless corporations that just grind the little person under the wheels of profit margin. Rage boiling over at registers. Stupid irate people. All that jazz.
I was lucky enough to experience something that has not happened in a long time for me, that being a genuine felling of gratitude for a company for buying their product, for giving them money!
I propose that this thread be used to share stories of situations where a shop, or a sales assistant, has gone way above and beyond the call of duty, leaving you with a warm and fuzzy feeling, not horrible buyers remorse.
But first, my tale!
I was busy thinking of a poignant and meaningful gift to get my girlfriend for our first year anniversary, when i was overcome with a brilliant idea. My lovely lady is starting 1st year med this year, which requires a slew of medical equipment which is costly and at times hard to come by. After looking around on the Internet I stumbled across a site (www.economedical.com.au) and decide to purchase a burgundy coloured stethoscope, a model i knew that she would not be willing to spend the money to buy, but was better than the models she could. After checking the delivery times, (1-4 days, just enough time) I pull out my card and buy the stethoscope. Moving forward 2 days, im getting antsy with the fact that the order is still *queued* and i peruse the site in a bit more detail, stumbling over a little notice saying 'Christmas deliveries'. With deepening dread i read a little newspost about how they weren't delivering anything until the 4th of jan, unless asked specifically to do so. It being 11 at night, i quickly fire off an email, asking if they can do it. etc etc. Unfortunately, its now the weekend, so i don't think I will get a reply. I was pleasantly surprised. I got a phone call from the place the next day and we discuss the deal. The guy is really apologetic about the newspost, apparently their webdev couldn't place a notice on the order screen in time for it to be relevant etc etc, and immediately offering a refund due to their lack in service. Im a bit disappointed, so i vent about the anniversary, and talk about why im getting it for her and stuff, cause he's nice and actually sounds like he cares. In the end I keep the order, because i can't get it anywhere else in time and grudgingly acknowledge that I will have to bite the bullet and turn up empty handed on the special day. (I ended up making a adorable I.O.U) he apologises profusely, thanks me, and thats it.
So today i finally got the package, opened it up, and there it is, a brand spanking new stethoscope. Oh, but what's this? out of the package also comes quite a few other things that I definitely did not order, along with a note from the shop.
Here it is verbatim:
Dear Joshua1,
Thank you for your understanding with regards to the delay on your order.
Please pass on our sincerest apologies to your lovely girlfriend for not having this present to you on time for your anniversary. Please let her know that the delay was entirely our fault and that your order was in early to ensure (normally) an on time delivery and that it was circumstances at our end that caused the delay.
Please also accept the enclosed Name Tag, which you can get engraved (medical school is a great place for having items 'borrowed' permanently and this should help to reduce that, and also the halogen pocket torch which will come in hand over the next few years!
Happy Anniversary from all of use here at Economedical!!
P.S. Good luck with your studies!
(Handwritten) P.S. Joshua1 was contemplating paying an extra $150 to get this to you ontime - Thats Love!!
So they threw in a AUD $45 Torch $15 name tag, as well as a CD of pre-recorded heart and lung noises, as heard using her make of stethoscope.
Seriously, how nice is that?! I have had the biggest warm and fuzzy feeling every since I opened that box this morning. Now just hoping the stethoscope model is right for med school.......
So does anyone else have any stories of awesome shopping experiences? Or am I the only one lucky enough to find the one place that truly cares about its customers?
I was lucky enough to experience something that has not happened in a long time for me, that being a genuine felling of gratitude for a company for buying their product, for giving them money!
I propose that this thread be used to share stories of situations where a shop, or a sales assistant, has gone way above and beyond the call of duty, leaving you with a warm and fuzzy feeling, not horrible buyers remorse.
But first, my tale!
I was busy thinking of a poignant and meaningful gift to get my girlfriend for our first year anniversary, when i was overcome with a brilliant idea. My lovely lady is starting 1st year med this year, which requires a slew of medical equipment which is costly and at times hard to come by. After looking around on the Internet I stumbled across a site (www.economedical.com.au) and decide to purchase a burgundy coloured stethoscope, a model i knew that she would not be willing to spend the money to buy, but was better than the models she could. After checking the delivery times, (1-4 days, just enough time) I pull out my card and buy the stethoscope. Moving forward 2 days, im getting antsy with the fact that the order is still *queued* and i peruse the site in a bit more detail, stumbling over a little notice saying 'Christmas deliveries'. With deepening dread i read a little newspost about how they weren't delivering anything until the 4th of jan, unless asked specifically to do so. It being 11 at night, i quickly fire off an email, asking if they can do it. etc etc. Unfortunately, its now the weekend, so i don't think I will get a reply. I was pleasantly surprised. I got a phone call from the place the next day and we discuss the deal. The guy is really apologetic about the newspost, apparently their webdev couldn't place a notice on the order screen in time for it to be relevant etc etc, and immediately offering a refund due to their lack in service. Im a bit disappointed, so i vent about the anniversary, and talk about why im getting it for her and stuff, cause he's nice and actually sounds like he cares. In the end I keep the order, because i can't get it anywhere else in time and grudgingly acknowledge that I will have to bite the bullet and turn up empty handed on the special day. (I ended up making a adorable I.O.U) he apologises profusely, thanks me, and thats it.
So today i finally got the package, opened it up, and there it is, a brand spanking new stethoscope. Oh, but what's this? out of the package also comes quite a few other things that I definitely did not order, along with a note from the shop.
Here it is verbatim:
Dear Joshua1,
Thank you for your understanding with regards to the delay on your order.
Please pass on our sincerest apologies to your lovely girlfriend for not having this present to you on time for your anniversary. Please let her know that the delay was entirely our fault and that your order was in early to ensure (normally) an on time delivery and that it was circumstances at our end that caused the delay.
Please also accept the enclosed Name Tag, which you can get engraved (medical school is a great place for having items 'borrowed' permanently and this should help to reduce that, and also the halogen pocket torch which will come in hand over the next few years!
Happy Anniversary from all of use here at Economedical!!
P.S. Good luck with your studies!
(Handwritten) P.S. Joshua1 was contemplating paying an extra $150 to get this to you ontime - Thats Love!!
So they threw in a AUD $45 Torch $15 name tag, as well as a CD of pre-recorded heart and lung noises, as heard using her make of stethoscope.
Seriously, how nice is that?! I have had the biggest warm and fuzzy feeling every since I opened that box this morning. Now just hoping the stethoscope model is right for med school.......
So does anyone else have any stories of awesome shopping experiences? Or am I the only one lucky enough to find the one place that truly cares about its customers?
joshua1 on
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I moved from the UK to the US. I no longer have a UK bank account. I want to give Microsoft my new bank details so I can continue to pay for and use my Xbox Live account. Microsoft refuse to change the region on my Xbox Live account, and have suggested a multitude of possible solutions including, but not limited to, buggering off back where I came from.
They may not mean to, but they do.
They fill you with the faults they had
And add some extra, just for you.
It was an uphill climb against management that was indifferent to hostile and customers who could occasionally be very frustrating.