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the computer gods hate me help me so I can hear them

th3thirdmanth3thirdman Registered User regular
edited June 2008 in Help / Advice Forum
I just installed a a nvideo 8600 and after reboot I have no sound. I ran the dell test tool from the boot screen and got
and it says something about testing Ich8 hd audio
error code 1863:0268 a timeout occurred while waiting for audio controller to generate interrupt I have a xps410
System Information
Time of this report: 6/24/2008, 01:15:48
Machine name: PANCREAS
Operating System: Windows XP Professional (5.1, Build 2600) Service Pack 2 (2600.xpsp_sp2_qfe.070227-2300)
Language: English (Regional Setting: English)
System Manufacturer: Dell Inc.
System Model: Dell DXP061
BIOS: Phoenix ROM BIOS PLUS Version 1.10 2.1.0
Processor: Intel(R) Core(TM)2 CPU 6300 @ 1.86GHz (2 CPUs)
Memory: 1022MB RAM
Page File: 491MB used, 1966MB available
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 9.0c (4.09.0000.0904)
DX Setup Parameters: Not found
DxDiag Version: 5.03.2600.2180 32bit Unicode

th3thirdman on

Posts

  • SilvoculousSilvoculous Registered User regular
    edited June 2008
    Do you have an onboard sound card? Try reinstalling the sound drivers if you don't, or your chipset drivers if you do.

    Otherwise the video card might be defective.

    Silvoculous on
  • WheezerWheezer Registered User regular
    edited June 2008
    Any chance you might have slightly dislodged the sound card (assuming its separate, not on board?)

    Also, you said that you ran the test tool from the boot screen. Can you get to windows or do you get problems before that?

    Wheezer on
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  • Regina FongRegina Fong Allons-y, Alonso Registered User regular
    edited June 2008
    Did you make sure to go online and download the latest drivers after installing your card?

    Don't laugh, when I was putting my new computer together I couldn't get any sound at all, tried "everything" and finally returned the speakers in frustration.

    Yeah, drivers. :oops:

    Regina Fong on
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  • th3thirdmanth3thirdman Registered User regular
    edited June 2008
    it is a build in sound card. and I have tryed updateing the video drivers and I have not had issues other then no sound. no errors when just running windows the only time I get a error is with the boot tool (I dont know if its a dell only thing or a windows xp) and I get one when trying to install updated sound card drivers

    th3thirdman on
  • SilvoculousSilvoculous Registered User regular
    edited June 2008
    You should try a different video card then. I Googled the error message you had and got one result, and none of their proposed solutions have helped.

    Silvoculous on
  • MongerMonger I got the ham stink. Dallas, TXRegistered User regular
    edited June 2008
    Silvoculous wrote: »
    Do you have an onboard sound card? Try reinstalling the sound drivers if you don't, or your chipset drivers if you do.
    ICH8 would be onboard.

    Unless I'm mistaken, onboard sound tends to be pretty finicky. If you can't find anything else wrong, it's possible that it just spontaneously died. I'd actually be suspicious of your power supply, though. That's where Dell tends to cheap out and most video cards draw a lot of power, so adding one may have pushed your system just above what your PSU could handle. Insufficient power for your system can cause all sorts of weird problems that you wouldn't think to trace back to a power unit. Have you noticed any other stability issues outside of sound not working? If you've got another, larger power supply that you can mooch from somewhere, I'd suggest seeing if it fixes anything. If not, you could at least pull the video card back out and check.

    Monger on
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  • yurnamehereyurnamehere Registered User regular
    edited June 2008
    I assume the 8600 supports HDMI. It's possible there is an audio component to the video drivers that is conflicting with your actual sound card. I had a similar issue with my ATI card. In the Device Manager, try looking for something like "HDMI Audio Device" and disabling it.

    yurnamehere on
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