The new forums will be named Coin Return (based on the most recent vote)! You can check on the status and timeline of the transition to the new forums here.
The Guiding Principles and New Rules document is now in effect.
[Vista] Can't access net via cable
VacuumJockey
Registered User regular
Registered User regular
OK, I'm getting desperate here. My mom's Vista cannot access the net via a standard ethernet cable - and annoyingly, it works just fine on wireless. What the hell can I do?
PSN: VacuumJockey
"Laugh while you can, monkey-boy!"
~ Dr. Emilio Lizardo
"Laugh while you can, monkey-boy!"
~ Dr. Emilio Lizardo
VacuumJockey on
0
Posts
"Laugh while you can, monkey-boy!"
~ Dr. Emilio Lizardo
"Laugh while you can, monkey-boy!"
~ Dr. Emilio Lizardo
HOW TO FIX YOUR GENERIC COMPUTER PROBLEM
1. TURN IT OFF AND BACK ON AGAIN
2. UPDATE THE DRIVERS FOR ALL EFFECTED HARDWARE AND SOFTWARE
3. REINSTALL THE SOFTWARE AND OR HARDWARE
4. RUN WINDOWS UPDATER
5. ASK ONLINE
6. ROLL BACK TO A WORKING RESTORE POINT
7. CONTACT MANUFACTURERS TECH SUPPORT - ASK TO BE ESCALATED
...If you call me and instantly ask to be escalated... That is just not gonna work. It is rude and a little insulting. Also, there is no one to "escalate" to honestly. If you get someone who just starts to follow the stupid general tech support call flow and is not talking to you like a human being, stop them and then say something to the effect of "I can't troubleshoot right now" and call back.
....
1. theres noone above you but there are structured tech supports.
2. basic tech support normally follows the 6 steps above and then escalates you.
3. if they start going through the basics you already have done, you shouldnt hang up and call back just to get the same indian guy who will restart the entire process (plus the 15 minute hold)
The first person you talk to is going to be a person with no tech ability they are there to get your information to create a trouble ticket and get a brief description of the problem. That way as soon as your are transferred to a tech you are ready to go.
The only people you can be escalated to are a "level 2" tech. They are just people who know the ins and outs of policy and procedure and have just a little more technical knowledge. There is usually only a few per call center. It is not their job to take escalated calls all day. If it was, what would be the point of having the other techs?
The next is a Supervisor. They usually have next to none tech knowledge. Their field is soft skills.
After that it depends. If you go either of the next 2 ways you are not going to get it solved right then. You have to wait for them to call you, unless there is a case manager available at the time.
If it is a policy thing i.e. "I want a new damn computer, cuz this thing aint got no way of gittin my damn emails", then it goes to a case manager. They have no tech skills they just help upset people.
If it is some ungodly tech issue that can't be solved by a reload then you are sent to category support.
you are speaking from experience, but from my experience not all companies work that way.
and yes i know not every tech support guy is indian.... enough of them are that you notice though.
Now I must leave and go deal with this shtuff for 8 or so hours...