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Gym charging me for cancelled training sessions.

The Last GentThe Last Gent Registered User regular
edited August 2008 in Help / Advice Forum
I've never really had to deal with this sort of thing before, just want to know how to proceed.

So a couple of months back, I stupidly booked some personal training sessions with my Gym, signed a contract and everything. But afterwards fridge logic hit me, (way too costly for what I got, and I had workout-crazed friends basically providing the service for free) and I cancelled them, as it said in the contract you could cancel within 10 days, which I did. I was to pay in monthly installments, the sessions could be whenever I wanted. I went there in person and got them cancelled.

So before I left on my vacation the last 2 weeks, I get a call from them asking me when I want to do the training sessions. I tell them I had cancelled the sessions a long time ago.

So I get back from my 2 week vacation today, crack open my credit card bill, and discover they had charged me one of those monthly installments for them. (it was one of those wired-to-the-card setups).

So, who do I talk to first? Do I go there in person first and raise a ruckus? Or go to the bank first and say cancel that one thing on the bill, or what? Basically I want to know how I'm supposed to handle this before I go angrily barreling in like I'm just about ready to. Basically how do I handle cancelling a credit card transaction they were never supposed to make.

The Last Gent on

Posts

  • ihmmyihmmy Registered User regular
    edited August 2008
    call the gym company, be polite but firm. If you have any documentation/proof that you cancelled the sessions, dig it out

    ihmmy on
  • TychoCelchuuuTychoCelchuuu PIGEON Registered User regular
    edited August 2008
    Uh just call them and ask for your money back. It sounds like they just forgot to cancel it when you told them to. No reason to escalate anything if you haven't already asked nicely.

    TychoCelchuuu on
  • WalterWalter Registered User regular
    edited August 2008
    I'm pretty sure the gym knows you cancelled and is charging you anyway. Might I ask if this is an LA fitness you're dealing with? Their "3rd party" personal training company, body of change, is notorious. Be firm and don't give in, if necessary you may have to call your credit card company and reverse the charges.

    My personal experience with my girlfriend was that a salesman pressured her into $600/month in personal training. (She was stupid to sign up for that but its a long story, she came home in tears because she didn't know how to deal with a salesman that won't let up.) When we called to cancel the next day, which is well within the 10 day grace period, the salesman gave some bs about the 10 day grace period counting ONLY if she hadn't signed a contract. The only reason she got out of it without the hassle of canceling the charge on her credit card was because a couple of my buddies were trainers and they told the guy to let it go.

    Walter on
  • XaquinXaquin Right behind you!Registered User regular
    edited August 2008
    Gyms don't accept cancellations. I moved back with my mom for about a year and tried to cancel my gym membership. The terms stated that if you moved more then 25 (I think) miles further away you could cancel and just pay the remaining month (not the remaining year).

    I moved over 75 miles away and they wouldn't cancel it. I gave them copies of my new drivers liscense and my change of address form from the post office and the still called collections on me.

    Eventually, I settled everything, but it took almost a year.

    damn you gold's gym.

    damn you to hell.

    Make sure you document EVERYTHING.

    Xaquin on
  • RUNN1NGMANRUNN1NGMAN Registered User regular
    edited August 2008
    I have a feeling that "cancel within 10 days" was for the actual appointment you had. They probably expected you to reschedule. Gyms make their money from people paying for things and then not using them.

    RUNN1NGMAN on
  • The Last GentThe Last Gent Registered User regular
    edited August 2008
    Okay, I found the contract, with the big "CANCELLED, (MANAGERS NAME)" Scrawled on it, so I can take that in. And I read the agreement again, it was ten days after the signing of the contract, which I did.

    The Last Gent on
  • ArdorArdor Registered User regular
    edited August 2008
    Also do not forget to make copies of everything. The last thing you need is to submit what written confirmations you have, only for them to accidently lose them and you left with nothing. You may need to work with multiple people and every one of them may require something in writing.

    Also, take a look at the contract to find out if they state exactly what it takes to cancel. A written note like you appear to have may not be enough. If that is the case, you may ened to contact that manager again and ask for them to provide you with the documentation you need, with the date as signed on what you have so as not to put you at a disadvantage.

    Ardor on
  • OctoparrotOctoparrot Registered User regular
    edited August 2008
    Xaquin wrote: »
    Gyms don't accept cancellations. I moved back with my mom for about a year and tried to cancel my gym membership. The terms stated that if you moved more then 25 (I think) miles further away you could cancel and just pay the remaining month (not the remaining year).

    I moved over 75 miles away and they wouldn't cancel it. I gave them copies of my new drivers liscense and my change of address form from the post office and the still called collections on me.

    Eventually, I settled everything, but it took almost a year.

    damn you gold's gym.

    damn you to hell.

    Make sure you document EVERYTHING.

    Gold's didn't used to have this ridiculous policy, but recessions (or economic slowing or whatever bullshit) hits gyms hard. They (I'll say particularly the chains) will fight you now, even lie to you, when you qualify for a release in your contract.

    I'm surprised the OP found one that wasn't like, one year membership with personal training you sign up for in one month blocks. Although you said "my Gym" so you're still on a contract with the gym itself, correct?

    Octoparrot on
  • SixSix Caches Tweets in the mainframe cyberhex Registered User regular
    edited August 2008
    Take the form in and demand your money back. If they refuse, delay, or otherwise give you any grief, call your CC company and have them issue a chargeback. Let your CC deal with them.

    Your CC company is your 800lb gorilla. Use them.

    Six on
    can you feel the struggle within?
  • GrundlestiltskinGrundlestiltskin Behind you!Registered User regular
    edited August 2008
    Screw businesses that are blatantly set up to extort people.

    When I was working in Medford, MA, I walked into a Work Out World that was located in the same building as my office. I walked in to check out the facility to see if I could afford it; born negotiator that I am, they ultimately didn't let me leave the gym until I had agreed to something. They progressively offered me lower and lower rates until I finally agreed to something ($30 a month, low startup fee), and then offered to post-date my check until after my payday so that "I could start working out right away." By that point I was so drained and exasperated that I just wanted to get out of there, so I signed the contract and got out of there.

    I actually used the gym a lot after that. The facilities were pretty great, and it was very convenient to where I worked.

    Then I changed jobs to one in Maynard, MA, and going to my gym suddenly meant tacking an extra 15-20 minutes onto a commute that was already 50-60 minutes long. I just couldn't bring myself to do it. So ultimately I was paying $30 a month for a membership I wasn't using. I called to cancel, but they told me I had to physically come into the gym to do so.

    Upon actually reviewing my contract (which I don't have handy, or I would refer to it specifically), apparently I am under contract until like February of 2009 (I'm guessing it was either a 18 or 24 month contract, can't remember). If I want to cancel, I have to have moved something like 25 miles away from them or any gym they could theoretically sell my contract to, and I have to pay something like a $100 termination fee.

    It's something I haven't dealt with in the 4 or so months since I came to this realization ($120 ago), but it's kind of stressing me out; especially knowing that when I do ultimately go in there to cancel, it's going to be an ordeal.

    Grundlestiltskin on
    3DS FC: 2079-6424-8577 | PSN: KaeruX65 | Steam: Karulytic | FFXIV: Wonder Boy
  • SWVoodooSWVoodoo __BANNED USERS regular
    edited August 2008
    I recently quit a job at LA Fitness. All you need to do is ask to speak with the operations manager. Tell him what happened he should be able to help you. If not he's going to send you to the body of change manager or give you corporates number. Just get corporate they'll fix everything. They can refund and cancel anything they want. I've seen people come in and get shit cancled that day because they spoke with corporate. Which we all know take 2 to 3 months if not longer.

    SWVoodoo on
  • XaquinXaquin Right behind you!Registered User regular
    edited August 2008
    Octoparrot wrote: »
    Xaquin wrote: »
    Gyms don't accept cancellations. I moved back with my mom for about a year and tried to cancel my gym membership. The terms stated that if you moved more then 25 (I think) miles further away you could cancel and just pay the remaining month (not the remaining year).

    I moved over 75 miles away and they wouldn't cancel it. I gave them copies of my new drivers liscense and my change of address form from the post office and the still called collections on me.

    Eventually, I settled everything, but it took almost a year.

    damn you gold's gym.

    damn you to hell.

    Make sure you document EVERYTHING.

    Gold's didn't used to have this ridiculous policy, but recessions (or economic slowing or whatever bullshit) hits gyms hard. They (I'll say particularly the chains) will fight you now, even lie to you, when you qualify for a release in your contract.

    I'm surprised the OP found one that wasn't like, one year membership with personal training you sign up for in one month blocks. Although you said "my Gym" so you're still on a contract with the gym itself, correct?

    me?

    this was about 7 years ago. It showed up on a credit report, but was immediatly taken off (can't remember by whom lol) after I showed all my documentation.

    I never paid them a dime after the month I moved.

    Xaquin on
  • OctoparrotOctoparrot Registered User regular
    edited August 2008
    Him.
    So a couple of months back, I stupidly booked some personal training sessions with my Gym, signed a contract and everything.

    Like he's paying for the gym on contract already, then decided some personal training might help out, as well.

    Octoparrot on
  • dlpwillywonkadlpwillywonka Registered User regular
    edited August 2008
    And this is why I will always do biking or running instead of joining a gym.

    Edit: That sounded pompous. I apologize. Gym fees just piss me off.

    dlpwillywonka on
    Somewhere, something incredible is waiting to be known.
    Carl Sagan
  • BasarBasar IstanbulRegistered User regular
    edited August 2008
    And this is why I will always do biking or running instead of joining a gym.

    Edit: That sounded pompous. I apologize. Gym fees just piss me off.

    Life Time Fitness = the awesome.

    Basar on
    i live in a country with a batshit crazy president and no, english is not my first language

  • PeekingDuckPeekingDuck __BANNED USERS regular
    edited August 2008
    Lifetime is the only gym I've ever been in that I actually liked. It scared me.

    PeekingDuck on
  • BasarBasar IstanbulRegistered User regular
    edited August 2008
    Lifetime is the only gym I've ever been in that I actually liked. It scared me.

    Because it is awesome. I used to go there at 3am after drinking just so I can play basketball :)

    Basar on
    i live in a country with a batshit crazy president and no, english is not my first language

  • SeolSeol Registered User regular
    edited August 2008
    This is why I use a community centre gym. Facilities are pretty bare bones (but perfectly satisfactory), but the price is right: either £10 annual membership then pay-as-you-go at £2.50 a session, or £180 annually, and no contract. The good thing about subsidised services is they don't have all the entrapment bullshit.

    Seol on
  • The Last GentThe Last Gent Registered User regular
    edited August 2008
    Well I got it taken care of. Went in, waved the contract with the big "cancelled" around, and they refunded me and everything, and gave me the documentation to prove it. So situation taken care of. Thanks for all the tips, guys.

    P.S. I'm keeping all documentation still unless they pull something else.

    The Last Gent on
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