VOIP phone and Me

ANTVGM64

Hey there, just had a super-quick question, and this being the technology forum and all, seemed like the place to be.

Anyway, for work I have to use a VOIP phone. The phone I recieved doesn't appear to have anything special about it, normal phone cord, reciever what have you. This phone plugs into a box called an IP single port remote. The phone goes into this device, and the device connects to my college dorm's internet. Which I've been told wouldn't be a problem for the phone.

However, after using the phone for ten to twenty minutes, it will proceed to not recieve any sound. I can talk, and call people, but I can't hear a thing, not even a dial tone, despite the fact that the phone is dialing out, as I called my own cell phone and could hear myself talking.

Anyone have any suggestions?

.kbf?

Sound like its a hardware problem. If you can try getting a replacement or better yet if you know someone else with the same service try using their phone with your box and see if the problem persists.

Also, is the sound cut off regular in the time it takes to surface or is there variation? if so how much.

ANTVGM64

It seems to only cut off after about 10 to 15 minutes of inactivity. if I keep using the phone I can talk as normal.

.kbf?

ANTVGM64 wrote: »

It seems to only cut off after about 10 to 15 minutes of inactivity. if I keep using the phone I can talk as normal.

Then it sounds like some kind of power saving function built into the phone.

Malkor

ANTVGM64 wrote: »

The phone goes into this device, and the device connects to my college dorm's internet. Which I've been told wouldn't be a problem for the phone.

However, after using the phone for ten to twenty minutes, it will proceed to not recieve any sound.

Who told you it wouldn't be a problem? The data you're getting/receiving isn't being prioritized like VoIP for a cable company or something would be. When you're downloading large files do you see a dropoff around the same amount of time?

ANTVGM64

I don't see any drop off when downloading files, as everything moves at a steady 225 KBs a second depending on server.


I suppose I should note that I'm using a regular phone that plugs into a "IP single Port Remote" device, and THAT goes into the wall for internet.

PeregrineFalcon

If you can hear one side (outgoing) of the conversation, it's about 90% likely you have a network issue, and your college dorm is blocking the UDP ports needed to stream the voice data back in.

ANTVGM64

what's weird though is that if I use the phone, like, say, leave it off the hanger with a dial tone, then hang up, and attempt to use it, I'm fine. It's only if the phone is dormant that it sucks.