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my iphone asplode

ShogunShogun Hair long; money long; me and broke wizards we don't get alongRegistered User regular
edited September 2008 in Help / Advice Forum
This is the second time this has happened. The issue is that the phone magically stops receiving a signal from any tower. The phone displays the "no service" message regardless of a location. I've power cycled, I've updated the firmware, and I've restored my phone to the original settings. I cannot get a signal from any tower. Since I updated my firmware the phone has to reactivate. It cannot complete this process without a signal from a tower.

My phone worked fine last night. I woke up this morning to that fucking message of no service. It has not worked at all throughout the day and my attempts to remedy the situation have not helped, and have possibly made the situation worse since now my phone isn't 'activated.' The phone has done this before, but when I updated the firmware the situation was corrected.

I'm not an Apple fanboy. This is my first Apple device, and it is about to be my last. I really do like the phone and I have gotten enormous use out of it, but right now I am very frustrated and incredibly disappointed.

Shogun on

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    LudiousLudious I just wanted a sandwich A temporally dislocated QuiznosRegistered User regular
    edited September 2008
    you near a mac store? They'll probably replace it for you. If not, do you have a second phone to pop your sim card in for a week or two? Because you can send it to apple and they will pretty much replace it.

    Ludious on
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    ShogunShogun Hair long; money long; me and broke wizards we don't get along Registered User regular
    edited September 2008
    Ludious wrote: »
    you near a mac store? They'll probably replace it for you. If not, do you have a second phone to pop your sim card in for a week or two? Because you can send it to apple and they will pretty much replace it.

    I've already had to replace my phone once before. I think the warranty only lasts 1 year and my year is up. I didn't buy the applecare thing, but I'm not sure if that matters. I'm also worried they will say that because my phone is damaged (the back of the case has scratches and tiny dings) they will claim negligence on my part and refuse to place it. They did this to a mate of mine with an ipod nano.

    edit: I'm currently on the phone with both ATT and Apple at the same time. We're all three on the same line and neither of them sound like they know what's going on. I have to admit I'm worried about this.

    Shogun on
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    ShogunShogun Hair long; money long; me and broke wizards we don't get along Registered User regular
    edited September 2008
    Ok ATT just confirmed it was nothing wrong on their end. The lady at Apple is sending me higher up to someone else, but she says my warranty expired 33 days ago and without applecare it will cost me $200 to replace my phone. I could get a new 3G for that.

    This is ridiculous. How is it that through no fault of my own my phone breaks and I have to pay for it?

    Shogun on
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    LudiousLudious I just wanted a sandwich A temporally dislocated QuiznosRegistered User regular
    edited September 2008
    Call back and ask if you can buy an applecare warranty for your phone. Don't mention the problem. Just ask if you can buy an applecare warranty. Then call back and use it.

    Not asking you to lie. If they ask if it's already broken, I don't condone lying, but, with some companies, just calling in to buy their extended warranty then making a separate service call is perfectly acceptable.

    Gateway is like this.

    Ludious on
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    ShogunShogun Hair long; money long; me and broke wizards we don't get along Registered User regular
    edited September 2008
    Already tried it. Applecare has to be applied within the original warranty period.

    My options according to mr. appleguy are A) try a new sim card B)wait until friday for 2.1 to come out. If neither of those works I have a phone that is no longer a phone. At this moment I cannot afford to get the phone fixed or upgrade to the new 3G. I have to say I don't see how Apple got so popular. I can understand making me pay if I broke the phone, but I didn't. I already shelled out $600. Argh.

    I guess this can be locked unless anyone else has any ideas.

    Shogun on
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    LudiousLudious I just wanted a sandwich A temporally dislocated QuiznosRegistered User regular
    edited September 2008
    Well, I think you have two options left here.

    Option 1: Call Apple several more times. See if you can get a technician that will help you. Believe it or not, technicians tend to have a lot more freedom than most will let on. You might find one in a good enough mood to fudge the rules for you. Now, apple may be different and more strict. Every company I've ever worked with, or have had friends work with, technicians have had an allowable limit of rule fudging. You're right there on the border, where sometimes a kind tech will be able to cut you a break.

    Don't give up. State your case firmly, and passionately (but not whiney) and try your best to get apple to help you, or to at least let you buy an applecare package.


    Option 2:

    Jailbreak it. Heck, what do you have to lose at this point? Jailbreaking might very well fix the problem. I doubt it. But, again, what do you have to lose?

    Ludious on
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    ShogunShogun Hair long; money long; me and broke wizards we don't get along Registered User regular
    edited September 2008
    I had one last idea.

    I purchased my iphone with my AMEX. I just called AMEX to inquire about their buyer protection and extended warranty options. They extended the warranty by 1 year! I called their claims department and filed my claim. I've received my documents via email and when I fill them out and mail them back AMEX will credit my card back with the full amount I paid. So I'm about to get $650 back on my AMEX.

    I also recently read about something where I can send in my old iphone and they'll give me $150 for it. I wish I could remember the name of the website now however. The point is that I could end up making out like a bandit in the end of this.

    I guess this thread can be closed, and the moral of this story is to get an American Express.

    Shogun on
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    OrganichuOrganichu poops peesRegistered User, Moderator mod
    edited September 2008
    Shogun wrote: »
    I had one last idea.

    I purchased my iphone with my AMEX. I just called AMEX to inquire about their buyer protection and extended warranty options. They extended the warranty by 1 year! I called their claims department and filed my claim. I've received my documents via email and when I fill them out and mail them back AMEX will credit my card back with the full amount I paid. So I'm about to get $650 back on my AMEX.

    I also recently read about something where I can send in my old iphone and they'll give me $150 for it. I wish I could remember the name of the website now however. The point is that I could end up making out like a bandit in the end of this.

    I guess this thread can be closed, and the moral of this story is to get an American Express.

    I hate you. :x

    Organichu on
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    DeShadowCDeShadowC Registered User regular
    edited September 2008
    I know this sounds simple but its not mentioned in the OP. Did you pop the battery out and place it back in? I've had a few phones where nothing else fixes them.

    DeShadowC on
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    LudiousLudious I just wanted a sandwich A temporally dislocated QuiznosRegistered User regular
    edited September 2008
    DeShadowC wrote: »
    I know this sounds simple but its not mentioned in the OP. Did you pop the battery out and place it back in? I've had a few phones where nothing else fixes them.

    you can't pop the battery out of the iphone. It's just like an IPOD, the battery is hermetically sealed within the shell of the phone, like some fallout shelter

    Ludious on
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    DeShadowCDeShadowC Registered User regular
    edited September 2008
    That's an incredibly stupid design considering the lifespan on a constant cell battery.

    DeShadowC on
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    ShogunShogun Hair long; money long; me and broke wizards we don't get along Registered User regular
    edited September 2008
    DeShadowC wrote: »
    That's an incredibly stupid design considering the lifespan on a constant cell battery.

    That, and Apple charges $70 to replace a battery.

    Shogun on
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    DeShadowCDeShadowC Registered User regular
    edited September 2008
    Why are people fans of apple outside of software again?

    DeShadowC on
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    mtsmts Dr. Robot King Registered User regular
    edited September 2008
    technically if they replace it shouldn't the warrenty get rebooted from the time of replacment or is the 33 days from that day too?

    mts on
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    FyreWulffFyreWulff YouRegistered User, ClubPA regular
    edited September 2008
    Amex's warranty is seperate, if that is what you are asking.

    FyreWulff on
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