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Chargeback/Online retailer help
MrOletta
Registered User regular
Registered User regular
Hello,
I recently (October 27th) placed an order at an online retailer for a part of a Halloween costume/Renaissance festival costume at www.armory.net .
My first red flag was that I was never sent an instant order confirmation via email (though I was taken to a confirmation web-page, which I saved). My bank account was promptly charged, however. A few days later I sent an email asking for my order status and received this:
"Dropship" raised some flags as well, as did them charging me before the order had shipped. I immediately responded with a time frame for arrival, but did not receive a response.
I attempted to call them a total of about 8 times in the span of a week (phone records), and left a voicemail stating I was curious about my order status but they never responded. I sent them numerous emails as well, but no response.
Finally when I sent a more threatening email:
I received this response:
I responded with gratitude at finally receiving some communication, but specifying that I never had received a tracking number. I then received this email:
That email exchange was 7 days ago.
I have since subsequently emailed them re-asking for my tracking number, but have not received a response.
I have also called them a few times since that email exchange, but I always get voicemail.
It's been 17 days since my initial order..I was charged from day one, but have yet to receive anything, even a tracking number. I'm now worried I won't even receive the item in time, which is frustrating because I ordered it more than a month in advance to avoid this exact situation.
Any suggestions/advice? Do I just print out phone records/emails when I go to my bank to discuss a chargeback?
I should also note that I remained extremely civil in all my attempts at communication. They're being completely unresponsive, and time is running short.
Help!
I recently (October 27th) placed an order at an online retailer for a part of a Halloween costume/Renaissance festival costume at www.armory.net .
My first red flag was that I was never sent an instant order confirmation via email (though I was taken to a confirmation web-page, which I saved). My bank account was promptly charged, however. A few days later I sent an email asking for my order status and received this:
Hello MrOletta,
My name is Amber. I processed your order. The item you ordered is on back order. We are currently ordering it from our wholesaler. The item will be dropship to you directly. It will ship Fed-EX. You will receive a tracking number when shipped. If you have any questions or concerns please feel free to ask. Thank You Online Enterprises
My name is Amber. I processed your order. The item you ordered is on back order. We are currently ordering it from our wholesaler. The item will be dropship to you directly. It will ship Fed-EX. You will receive a tracking number when shipped. If you have any questions or concerns please feel free to ask. Thank You Online Enterprises
"Dropship" raised some flags as well, as did them charging me before the order had shipped. I immediately responded with a time frame for arrival, but did not receive a response.
I attempted to call them a total of about 8 times in the span of a week (phone records), and left a voicemail stating I was curious about my order status but they never responded. I sent them numerous emails as well, but no response.
Finally when I sent a more threatening email:
Hello,
After my recent attempts at communication have failed, I would like to request a cancellation of my order #003000 based on it's current backorder status. As the item is backordered, and I was charged, I would like to request a refund for the total amount. Please respond with acknowledgment of my order cancellation and refund.
If no refund is issued within 3 business days, I'll have no resort but to take it up with my local financial institution pursuant to Federal Reserve Regulation E.
Regards,
MrOletta
After my recent attempts at communication have failed, I would like to request a cancellation of my order #003000 based on it's current backorder status. As the item is backordered, and I was charged, I would like to request a refund for the total amount. Please respond with acknowledgment of my order cancellation and refund.
If no refund is issued within 3 business days, I'll have no resort but to take it up with my local financial institution pursuant to Federal Reserve Regulation E.
Regards,
MrOletta
I received this response:
Dear MrOletta:
Your Jerkin was sent out Monday, Oct. 6th, You were sent a tracking number the same day. You should be receiving your order thursday or friday.
Your Jerkin was sent out Monday, Oct. 6th, You were sent a tracking number the same day. You should be receiving your order thursday or friday.
I responded with gratitude at finally receiving some communication, but specifying that I never had received a tracking number. I then received this email:
Dear MrOletta:
I can understand your frustration, we have just changed management, and have been having no end of problems with our phone lines. I will email your tracking number to you tomorrow.morning. I hope you enjoy your Jerkin.
I can understand your frustration, we have just changed management, and have been having no end of problems with our phone lines. I will email your tracking number to you tomorrow.morning. I hope you enjoy your Jerkin.
That email exchange was 7 days ago.
I have since subsequently emailed them re-asking for my tracking number, but have not received a response.
I have also called them a few times since that email exchange, but I always get voicemail.
It's been 17 days since my initial order..I was charged from day one, but have yet to receive anything, even a tracking number. I'm now worried I won't even receive the item in time, which is frustrating because I ordered it more than a month in advance to avoid this exact situation.
Any suggestions/advice? Do I just print out phone records/emails when I go to my bank to discuss a chargeback?
I should also note that I remained extremely civil in all my attempts at communication. They're being completely unresponsive, and time is running short.
Help!
MrOletta on
0
Posts
Don't go to the bank until they give you a final word on refunding your money though.
If it hasn't arrived I was intending on emailing them and flat out asking for a refund. Following that (given a few business days to process) I was going to go to my bank.
I don't know who you bank with, but it was pretty easy the one time I had to do it. I was with wachovia, and they didn't even ask for paperwork. The guy was like "yeah, damn online companies always rip people off' and just pulled up the transaction in my account and refunded the money, without asking for paperwork.
Generally the bank will side with the customer - you'll be asked for paperwork if the company tries to fight it.
Can trade TF2 items or whatever else you're interested in. PM me.
Ahem.
You said the money was gone from your account, so I assume you paid via debit card rather than credit card. I don't know if you can always get a chargeback in that situation, like maybe it's bank-dependent. Generally, I always use a cc when dealing with shady online jerkin dealers.
consumerist.com is the place to go for this sort of thing:
http://consumerist.com/consumer/chargebacks/what-is-a-chargeback-250656.php
not really, unless the entire website was a phishing scam of the actual website, in which case the company wouldn't have a record of an order.
Armory has been around for a while now. I remember checking it out like ten years ago or close to. The lady said they were under new management, so it's perfectly reasonable that they have a new inventory and ticketing system.
I simply wrote to my bank via their online feedback thingy, then sent me a brief form to fill out and email back along with any correspondence. My account was credited the same day.
This was with USAA, so your mileage may vary with your bank.
Call them asap.. explain the situation... you ordered something, they took your cash, and claimed to ship it but you have yet to see it.
If i get the timeline right .. you were told that it shipped 10 days ago... unless this thing is coming from overseas in a shipping container.. its long overdue.
I just looked at the site, and they are in AZ ... Not even the cheapest shipping option takes 10 days to go that far.. Get your money back .. if by chance this thing comes , then re contact your bank and give them back the cash, but let the store sweat it out waiting on that.
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