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anyone familiar with this possible scam?

TubeTube Registered User admin
edited November 2008 in Help / Advice Forum
I just got a call from an automated line saying it was my phone service provider asking me to pay an outstanding bill. I don't have an outstanding bill to the best of my knowledge but these things happen. I then got a text claiming to be from them saying my bill of 1340 pounds sterling was still outstanding.

After shitting a fucking brick (I leave the country in two hours) I phoned my father who pointed out to me that it could be a scam. Is this a known thing?

Tube on

Posts

  • TubeTube Registered User admin
    edited October 2008
    it's a real bill

    holy fucking jesus christ

    Tube on
  • KalkinoKalkino Buttons Londres Registered User regular
    edited October 2008
    Well then leaving the country will help with that I guess.

    How the hell do you end up with £1300 worth of phone bill?

    Kalkino on
    Freedom for the Northern Isles!
  • L*2*G*XL*2*G*X Registered User regular
    edited October 2008
    Exactly.. Ask for a detailed bill, then find the culprit (did you really call that sex line at the same time you were taking an exam?) and contest the bill.

    L*2*G*X on
  • Space CoyoteSpace Coyote Registered User regular
    edited October 2008
    Try complaining to the company, you have probably been overcharged by accident. Ofcom, the telecoms regulator, has good advice.

    Space Coyote on
  • TubeTube Registered User admin
    edited October 2008
    I was in the states last month, I used the internet on my phone a fair bit and made some international calls. This is incredible though. I feel like I'm being extorted. I paid the bill, what else can I do?

    Tube on
  • SpherickSpherick Registered User regular
    edited October 2008
    I was in the states last month, I used the internet on my phone a fair bit and made some international calls. This is incredible though. I feel like I'm being extorted. I paid the bill, what else can I do?

    You paid the bill?

    Did you at least look at the detailed invoice to see if its not some fluke?

    Also - using a phone internationally will usually rape you through the pants as you see here.

    Hopefully its a fluke and you can get them to credit your account for that $texas

    Spherick on
  • mooshoeporkmooshoepork Registered User regular
    edited October 2008
    not pay the bill :|. Now you probably don't much much leeway.

    You probably could have worked something out.

    mooshoepork on
  • TheFishTheFish Registered User regular
    edited October 2008
    I was in the states last month, I used the internet on my phone a fair bit and made some international calls.

    This is probably what got you. International calls from mobiles quickly add up, and I bet the internet access was charged at some extortionate rate too because you were abroad.

    TheFish on
  • TubeTube Registered User admin
    edited October 2008
    I didn't have any choice but to pay it. I leave the country in less than an hour and I need to have my phone. I'm getting a pay as you go, this is some fucking bullshit right here. This is roughly what I planned on spending on phone calls for the rest of my life. Still, on the plus side my previous thread about buying a laptop has creeped into complete fucking irrelevance.

    Tube on
  • SpherickSpherick Registered User regular
    edited October 2008
    Personally, I would have witheld payment and tried to work something out with the provider, they would have been happy probably to settle at 1/3rd of what they invoiced you at.

    And if they cancelled while you were abroad, just get a pay-as-you-go in the states and an int'l phone card. I remember Stale having a similar experience with his iPhone in the bahamas or soemthing, might want to hit him up and see what he did.

    Spherick on
  • Space CoyoteSpace Coyote Registered User regular
    edited October 2008
    Seeing as how you've paid the bill, at this point, your best option is to get in touch with Ofcom and discuss your situation with them.

    Space Coyote on
  • TubeTube Registered User admin
    edited October 2008
    was paying the bill a real dick move?

    Tube on
  • SpherickSpherick Registered User regular
    edited October 2008
    I wouldn't say a dick move, but rather a very ill-advised one.

    You could have leveraged the money to work something out with the company. Now they have zero incentive to work with you on this bill as they got the money.

    Chalk it up to experience and try not to agonize about it, but I would still try contacting the provider to work something out.

    Spherick on
  • SpherickSpherick Registered User regular
    edited October 2008
    Just thought of something - could you contact your bank to put a stop payment on the bill?

    Spherick on
  • TubeTube Registered User admin
    edited October 2008
    Probably too late for that now

    Tube on
  • Red_CascadeRed_Cascade Registered User regular
    edited October 2008
    Just an off the wall thought, and something you may want to consider.

    While if you did stop the original payment you could bargin with the provider to lower the bill so you only pay a fraction of the cost. ("Sorry, I simply don't have that money but I can give you £650 if you would accept this as full payment"), you may want to consider if and how this would be reflected on your credit score.

    Edit; eitherway, I would strongly recommend getting a detailed bill and going over it with a fine tooth comb, you may be able to claim some of the money back if you can find a huge error on their part.

    Red_Cascade on
  • SpherickSpherick Registered User regular
    edited October 2008
    Just try it, usually have a 2-3 day window to do this kind of thing. And if they dont have the payment they will definately be willing to settle. Again ask Stale - I know he knows what to do in this situation

    edit: Red_Cascade has a point. Hard place and a rock man

    Spherick on
  • Dunadan019Dunadan019 Registered User regular
    edited October 2008
    just so you know, not paying a cell phone bill may or maynot affect your credit.

    it usually depends on the amount and the time it is outstanding.

    the phone company might have accepted partial payment but they probably would have cancelled your phone or put some kind of limitation on it to make sure you didnt do that again.

    so you did the right thing if not the cheapest thing.

    Dunadan019 on
  • L*2*G*XL*2*G*X Registered User regular
    edited October 2008
    dude, he's in the UK. They use money.

    L*2*G*X on
  • BamaBama Registered User regular
    edited October 2008
    TheFish wrote: »
    I was in the states last month, I used the internet on my phone a fair bit and made some international calls.

    This is probably what got you. International calls from mobiles quickly add up, and I bet the internet access was charged at some extortionate rate too because you were abroad.
    Damn sexist phone companies.

    Bama on
  • EinhanderEinhander __BANNED USERS regular
    edited October 2008
    Way to be a dumbass and just expect to not have a huge bill after using your phone in another country Tube.

    You didn't pay attention to the fine print concerning international calls (which should be on your checklist of things to know before you leave your home country... especially the rates for data transfer, which is expensive in general, let alone international use), and now that you've paid the bill (which was entirely valid), you are in no position to try to debate the charges with your phone company. They will take the stance that you must have felt the charge was valid since you paid it. Or they'll just tell you to get bent, since they already have your money.

    This will have to be one of those painful life lessons that some people just have to learn, like "look both ways before crossing the street" and "don't drink bleach".

    Next time you're in the States, have someone here pick you up a disposable Trackphone or something for the duration of your stay. You won't have internet access, or the ability to call your friends and family in the UK, but you also won't have a $2,100 USD phone bill either.

    Einhander on
  • KalkinoKalkino Buttons Londres Registered User regular
    edited October 2008
    IIRC there might be a code of practice relating to billing for consumers relating to the phone industry, not that it would be much help if the bill was valid

    Kalkino on
    Freedom for the Northern Isles!
  • L*2*G*XL*2*G*X Registered User regular
    edited October 2008
    Also, before you get on the plane, remove your sim card, and don't put it back until you're back in Airstrip One. Unless you want another bill just like this one.

    L*2*G*X on
  • AftyAfty Registered User regular
    edited October 2008
    There's huge, and then there's this. I would ask them for a detailed break down of the charges, companies make mistakes all the time.

    Afty on
  • KalkinoKalkino Buttons Londres Registered User regular
    edited October 2008
    Here is a list of consumer organisations to contact if you think you might have been somehow ripped off and the phone company doesn't agree.


    LINK

    Kalkino on
    Freedom for the Northern Isles!
  • Farout FoolioFarout Foolio Registered User regular
    edited October 2008
    I used to work for cingular. This happened about four years ago, when streaming internet over phones was new and rare (and extraordinarily expensive.) Some complete fucking retard took it upon himself to watch the ENTIRE NBA playoffs (about 70+ hours) on his fucking phone in fucking ITALY.
    Resulting phone bill? Just shy of 30K.
    Don't use the internet on your phone in a foreign country, go to a cafe. :p

    Farout Foolio on
    2tyFzTC.png

  • GungHoGungHo Registered User regular
    edited October 2008
    I dunno about UK law, but stopping a payment on a legitimate charge may have consequences. Assuming you're not dealing with Ferengi over there, you should be able to get an itemized bill and dispute for a refund.

    Still, don't use a cell phone internationally unless you have an emergency or you specifcally have an international plan.

    GungHo on
  • Phil G.Phil G. __BANNED USERS regular
    edited October 2008
    I used to work for cingular. This happened about four years ago, when streaming internet over phones was new and rare (and extraordinarily expensive.) Some complete fucking retard took it upon himself to watch the ENTIRE NBA playoffs (about 70+ hours) on his fucking phone in fucking ITALY.
    Resulting phone bill? Just shy of 30K.
    Don't use the internet on your phone in a foreign country, go to a cafe. :p

    Holy fucking shit. You're joking right? I would think the company would bump it down to something not as.. life ruining.

    Phil G. on
  • DarkewolfeDarkewolfe Registered User regular
    edited October 2008
    Phil G. wrote: »
    I used to work for cingular. This happened about four years ago, when streaming internet over phones was new and rare (and extraordinarily expensive.) Some complete fucking retard took it upon himself to watch the ENTIRE NBA playoffs (about 70+ hours) on his fucking phone in fucking ITALY.
    Resulting phone bill? Just shy of 30K.
    Don't use the internet on your phone in a foreign country, go to a cafe. :p

    Holy fucking shit. You're joking right? I would think the company would bump it down to something not as.. life ruining.

    Haha. Why would they do that? The guy legitimately used the service at their rate. What companies WILL do, though, is if you basically tell them, "There is no way I could ever possibly pay this, I will have to default on it," then they will try to negotiate down to the most you COULD pay them. Getting less money from you is better than getting no money from you.

    Hence the problem with the OP having already paid the bill. (Though that was the right thing to do, if you know you legitimately used their service that much.)

    Darkewolfe on
    What is this I don't even.
  • Phil G.Phil G. __BANNED USERS regular
    edited October 2008
    Darkewolfe wrote: »
    Phil G. wrote: »
    I used to work for cingular. This happened about four years ago, when streaming internet over phones was new and rare (and extraordinarily expensive.) Some complete fucking retard took it upon himself to watch the ENTIRE NBA playoffs (about 70+ hours) on his fucking phone in fucking ITALY.
    Resulting phone bill? Just shy of 30K.
    Don't use the internet on your phone in a foreign country, go to a cafe. :p

    Holy fucking shit. You're joking right? I would think the company would bump it down to something not as.. life ruining.

    Haha. Why would they do that? The guy legitimately used the service at their rate. What companies WILL do, though, is if you basically tell them, "There is no way I could ever possibly pay this, I will have to default on it," then they will try to negotiate down to the most you COULD pay them. Getting less money from you is better than getting no money from you.

    Hence the problem with the OP having already paid the bill. (Though that was the right thing to do, if you know you legitimately used their service that much.)

    That is what I meant, as in the guy said he couldn't pay that and they bumped it down. I wonder what a negotiated price could be though.

    Phil G. on
  • KyouguKyougu Registered User regular
    edited October 2008
    1340 Pounds is like 2, 000 dollars right?

    Christ. All that for phone bill. Sorry Tube.

    Kyougu on
  • Q_PrimeQ_Prime Registered User regular
    edited October 2008
    depending on how you paid it you can put a stop on it. if you paid it from your debit account it's probably too late. if you paid it from a cc you can stop it. i would still call the phone company, explain the situation and hope that they offer you some kind of credit on your account. they won't give any money back but they might give you a bit of credit for future bills.

    Q_Prime on
  • HonkHonk Honk is this poster. Registered User, __BANNED USERS regular
    edited November 2008
    Using mobile internet in a foreign country is something people should be aware not to do. It's technology's dark spot, costs incredibly much no matter what phone company you're tied to. It's also pretty impossible to dispute as you as a customer get this information, but they know that people never read this stuff so they can then perform the full rape circle on you with the bill.

    Honk on
    PSN: Honkalot
  • QuidQuid Definitely not a banana Registered User regular
    edited November 2008
    was paying the bill a real dick move?
    A bit. I had something similar happen and had a 2k phone bill because I lost my phone in Iraq and they claimed since I didn't file a police report there they had no proof the day I called them to cancel the service was the same day I lost it. I have no doubt that had I paid it immediately I would have had a much harder time paying it off.

    Should a similar situation happen again though, I'd recommend sucking it up and picking up a cheap pay as you go cell in the states.

    Quid on
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