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I just want your opinion on this (Work related wall of text) HALP
Sheep
Registered User, __BANNED USERS regular
Registered User, __BANNED USERS regular
I've been with this company going on four years now. I was initially hired on as bottom level tech support. They asked me if I'd take a few certifications if it netted me a promotion. Sure. Why not.
I got my iNet +. Nothing major, but it's nice padding. Got promoted, raise, etc.
Well, one of the bad things about this company is that there seems to be a general aloofness to the higher ups. Be it the business side or the tech side. For example, we kinda don't have a whole lot of documentation. Problems arise, and if it's not something familiar, we basically have to dick around until we figure out what exactly is going on. And by we I mean me.
This is not what I'm angry about. I don't mind applying myself.
What's going on is that I'm going beyond my "position". Again, it's not so much of a problem. You'll see where I'm going with this in a minute.
Last year we were having serious dial up problems. No one could get connected. Thousands of people pissed. I say, "I don't know the intricacies of how we have everything setup, but if I had to take a guess at it, the RADIUS server is just timing out too quickly". Not even acknowledged and we have another month of pissed off customers.
Then we all get an eMail. "We've experienced blah blah blah. Let's all thank X for her solution to the problem". I asked X what the solution was. "The RADIUS server was timing out."
They didn't listen to me for a month and when they did, someone else gets the credit. I was pretty upset, but it didn't last long. Similar things like this tend to happen.
"Hey Admin. Macintosh computers are not working on our network."
*Well, can you look into it Sheep?*
"Yeah, sure."
Again, it's not the fact that I'm having to do this stuff or being asked to do it. Things will be a bit more clearer in a moment.
Here's another aspect of this whole situation that's got me seriously thinking.
Whenever I originally interviewed for this company, it was for a position in the NOCC department. Paid more, 60 hour work week, plus they would send me back to school. I was asked if I'd do tech support instead. It was a closer commute, I had planned to go back to school, so I took it.
After about a year or so of working here I started asking about moving up to the NOCC. Again, better pay, more hours, and I was planning on moving to the city (Jackson) that the NOCC office was in. They kept telling me that there were currently no openings.
We hire a new Tech guy. After about another year or so, he mentions to our then supervisor about moving to Jackson. She tells him that a NOCC position just opened and she can forward a resume for him. I was pretty aggravated about this too, but didn't take it personally. He was in the right place at the right time. Gets the position, and moves up.
So, near the end of year 3, there is tons of drama in the office. Supervisors are fighting with managers, problems are not getting properly escalated, we're having occasional networking issues that aren't getting any attention, etc. Supervisor quits. Tells me that she doubts her position is filled.
That goes hand in hand with what I've just described as well. There have constantly been positions higher than my current one that have either simply not been filled, or in a rare case, filled by employing someone outside of the company. We've had two PC tech jobs come open in three years that were not filled. The supervisor job as well.
Anyway.
All the drama pretty much made me start looking for a new job. I started sending out applications to other companies, and even this company's sister company. Then I get a call from corporate and they "offer" me a NOCC position. Offer is in quotes because it was ambiguous. But it was basically, "What can we do to keep you? Would you like to work in the NOCC? Send me your resume and I'll set up a meeting with the super there". Ambiguous or not, I'm taking that as an offer.
I go up to Jackson and talk to them. Everything goes great. I figured. I knew everything they were detailing me. I knew everyone up there (I had done their jobs before!) I figured there would be no problems.
I call and speak with the New Tech Guy. He says that I should get his position cause he's moving up (again) to be a network administrator. This is infuriating. Not only had I been here way longer, I was more qualified, had experience, etc. Don't hold it against New Tech Guy personally, but every time I have to call him for some networking side things I just get super pissed off about it.
So, like I said. Shouldn't be any problems. Except that I don't hear anything back. No one returns my calls. I finally eMail the lady that offered me the position in Jackson and get a very terse "Sorry, the position was filled by someone more qualified".
FFFFFUUUUUUCK YOU.
Turns out, not only was there one opening, but three counting the vacated spot that New Tech Guy left. They filled all three positions with people outside of the company.
So, that's where I'm at.
I take this personally. I probably shouldn't. Part paranoia I suppose. It's just infuriating that I'm not given a break.
And I'm stuck. The job is super easy. Some days we aren't busy at all and I just sit here and find something to do. Catch up on my reading. Manage my record label. Work on some music stuff. Write. The place is super laid back. I hear horror stories about how rigid some call centers are (no surfing, etc) That's pretty liberating.
But that doesn't really mean anything when I try to actually apply myself in this company and I'm given what amounts to a cold shoulder.
What would you do?
Do you think my time with this company should end?
Should I suck it up?
I'm seriously considering moving to Baton Rouge Louisiana. I have people there and can probably get a good hike in pay for doing the same thing.
Thing is, I'm worried about the economy, finding and keeping a job, etc. I'm also worried about how the corporate structure works in a hardcore corporation. Is there a ladder to climb, or would I simply aspire to be a manager and nothing above that?
I've left a few offenses out, simply for the sake of redundancy and because recalling all of this kinda pisses me off.
I guess I'm just looking for some perspective.
I got my iNet +. Nothing major, but it's nice padding. Got promoted, raise, etc.
Well, one of the bad things about this company is that there seems to be a general aloofness to the higher ups. Be it the business side or the tech side. For example, we kinda don't have a whole lot of documentation. Problems arise, and if it's not something familiar, we basically have to dick around until we figure out what exactly is going on. And by we I mean me.
This is not what I'm angry about. I don't mind applying myself.
What's going on is that I'm going beyond my "position". Again, it's not so much of a problem. You'll see where I'm going with this in a minute.
Last year we were having serious dial up problems. No one could get connected. Thousands of people pissed. I say, "I don't know the intricacies of how we have everything setup, but if I had to take a guess at it, the RADIUS server is just timing out too quickly". Not even acknowledged and we have another month of pissed off customers.
Then we all get an eMail. "We've experienced blah blah blah. Let's all thank X for her solution to the problem". I asked X what the solution was. "The RADIUS server was timing out."
They didn't listen to me for a month and when they did, someone else gets the credit. I was pretty upset, but it didn't last long. Similar things like this tend to happen.
"Hey Admin. Macintosh computers are not working on our network."
*Well, can you look into it Sheep?*
"Yeah, sure."
Again, it's not the fact that I'm having to do this stuff or being asked to do it. Things will be a bit more clearer in a moment.
Here's another aspect of this whole situation that's got me seriously thinking.
Whenever I originally interviewed for this company, it was for a position in the NOCC department. Paid more, 60 hour work week, plus they would send me back to school. I was asked if I'd do tech support instead. It was a closer commute, I had planned to go back to school, so I took it.
After about a year or so of working here I started asking about moving up to the NOCC. Again, better pay, more hours, and I was planning on moving to the city (Jackson) that the NOCC office was in. They kept telling me that there were currently no openings.
We hire a new Tech guy. After about another year or so, he mentions to our then supervisor about moving to Jackson. She tells him that a NOCC position just opened and she can forward a resume for him. I was pretty aggravated about this too, but didn't take it personally. He was in the right place at the right time. Gets the position, and moves up.
So, near the end of year 3, there is tons of drama in the office. Supervisors are fighting with managers, problems are not getting properly escalated, we're having occasional networking issues that aren't getting any attention, etc. Supervisor quits. Tells me that she doubts her position is filled.
That goes hand in hand with what I've just described as well. There have constantly been positions higher than my current one that have either simply not been filled, or in a rare case, filled by employing someone outside of the company. We've had two PC tech jobs come open in three years that were not filled. The supervisor job as well.
Anyway.
All the drama pretty much made me start looking for a new job. I started sending out applications to other companies, and even this company's sister company. Then I get a call from corporate and they "offer" me a NOCC position. Offer is in quotes because it was ambiguous. But it was basically, "What can we do to keep you? Would you like to work in the NOCC? Send me your resume and I'll set up a meeting with the super there". Ambiguous or not, I'm taking that as an offer.
I go up to Jackson and talk to them. Everything goes great. I figured. I knew everything they were detailing me. I knew everyone up there (I had done their jobs before!) I figured there would be no problems.
I call and speak with the New Tech Guy. He says that I should get his position cause he's moving up (again) to be a network administrator. This is infuriating. Not only had I been here way longer, I was more qualified, had experience, etc. Don't hold it against New Tech Guy personally, but every time I have to call him for some networking side things I just get super pissed off about it.
So, like I said. Shouldn't be any problems. Except that I don't hear anything back. No one returns my calls. I finally eMail the lady that offered me the position in Jackson and get a very terse "Sorry, the position was filled by someone more qualified".
FFFFFUUUUUUCK YOU.
Turns out, not only was there one opening, but three counting the vacated spot that New Tech Guy left. They filled all three positions with people outside of the company.
So, that's where I'm at.
I take this personally. I probably shouldn't. Part paranoia I suppose. It's just infuriating that I'm not given a break.
And I'm stuck. The job is super easy. Some days we aren't busy at all and I just sit here and find something to do. Catch up on my reading. Manage my record label. Work on some music stuff. Write. The place is super laid back. I hear horror stories about how rigid some call centers are (no surfing, etc) That's pretty liberating.
But that doesn't really mean anything when I try to actually apply myself in this company and I'm given what amounts to a cold shoulder.
What would you do?
Do you think my time with this company should end?
Should I suck it up?
I'm seriously considering moving to Baton Rouge Louisiana. I have people there and can probably get a good hike in pay for doing the same thing.
Thing is, I'm worried about the economy, finding and keeping a job, etc. I'm also worried about how the corporate structure works in a hardcore corporation. Is there a ladder to climb, or would I simply aspire to be a manager and nothing above that?
I've left a few offenses out, simply for the sake of redundancy and because recalling all of this kinda pisses me off.
I guess I'm just looking for some perspective.
Sheep on
0
Posts
If you have any chance at working elsewhere, start (discreetly!) looking into it. What're the odds of Louisiana yielding an actual job for you, cost of moving, etc.?
Pretty solid.
Not much. I already have a guy down there that will be my room mate. Another friend that's willing to move with me, and if it comes down to it, I can crash at a friend of mine's boss' place until I get on my feet.
Yes, you're doing a job, but you're doing it well and increasing your skill set in line with what the company needs. You are undertaking tasks to perform your job better and you receive nothing in return?
Some people might say that it is your responsibility to perform at the maximum of your capacity no matter what, and that's true.
What you're doing though is going well above and beyond your "position". That deserves something, and you haven't received it (after multiple opportunities) from them.