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Improving people/communication skills

starlanceriistarlancerii Registered User regular
edited January 2009 in Help / Advice Forum
So fairly recently, I started a job. Half of this job is very technical, I do analyses of data that comes my way. The other part is talking to clients, other teams within the company, generally either gathering information from various sources or communicating the current problems to others.

So far, I really like my job - I'm *really* good at the first part, especially given that I've only just started. The second part.... needs help.

Background on myself: I'm a really introverted guy, I'm not very big on making small talk, I prefer just listening to an interesting conversation than also joining in. That being said, I don't have any problems giving presentations - just that I need to practice and prepare myself. I think my problems can be divided up into two aspects:

1) I'm just really bad at making small talk. The whole, being likable and not being the silent guy sitting in the back all the time. Like when I meet somebody for the first time, I really don't know what to say.

2) When talking to somebody about some complex subject, I can perfectly understand the issue but unable to effectively communicate it. Essentially, I start talking, and there's lots of content, but what I'm saying has no structure. If I had more time to prepare, there would be no problem, but usually I don't, and so this is a problem.

I want to get better at this. So far what I'm planning on trying is attending a couple toastmasters meetings, as well as just chatting with people more, and see if that helps, but does anybody else have any other suggestions?

starlancerii on

Posts

  • ImprovoloneImprovolone Registered User regular
    edited January 2009
    how_to_win_friends_and_influence_people.jpg
    The book is fucking brilliant and pretty much has chapters for exactly what you are talking about.

    Improvolone on
    Voice actor for hire. My time is free if your project is!
  • starlanceriistarlancerii Registered User regular
    edited January 2009
    I stumbled across that book back in high school, but never took it seriously, time to find myself a copy then...

    Any advice other than to read this book?

    starlancerii on
  • ImprovoloneImprovolone Registered User regular
    edited January 2009
    I'm a big fan of improv and often cite it as a great way to get out of a shell, re-wire your thought process, and to communicate under different circumstances.
    Take improv classes?

    Improvolone on
    Voice actor for hire. My time is free if your project is!
  • TychoCelchuuuTychoCelchuuu PIGEON Registered User regular
    edited January 2009
    Improv doesn't reall help with this at all, unless your conversations with your clients hinge on your being able to think up hilarious situations based on the pose they are currently holding. This coming from an introverted person who does improv, I mean.

    TychoCelchuuu on
  • JurgJurg In a TeacupRegistered User regular
    edited January 2009
    If you are just interested in making small talk, you could always talk about things that affect everyone, like the weather, or things that lots of people like, such as sports or music.

    Graduating above that, you could simply ask the person about themselves. Open people will love to talk about themselves, and even shy people may become more talkative if prompted to talk about things they like.

    Furthermore, have opinions on things or stories to tell. That lets you get in on conversations.

    Lastly, remember that other people may be shy too. And, like you, they'd like to talk to people. So, just want to be the guy that initiates conversation.

    Jurg on
    sig.gif
  • GodfatherGodfather Registered User regular
    edited January 2009
    how_to_win_friends_and_influence_people.jpg
    The book is fucking brilliant and pretty much has chapters for exactly what you are talking about.

    What would you categorize this book under? Self help? Personal interest?

    Godfather on
  • SerpentSerpent Sometimes Vancouver, BC, sometimes Brisbane, QLDRegistered User regular
    edited January 2009
    i'd check out www.manager-tools.com and give some of there stuff a listen, too.

    Serpent on
  • ImprovoloneImprovolone Registered User regular
    edited January 2009
    Improv doesn't reall help with this at all, unless your conversations with your clients hinge on your being able to think up hilarious situations based on the pose they are currently holding. This coming from an introverted person who does improv, I mean.
    Free lesson 1) Improv doesn't always have to be comedy


    I think that improv could help with part 2 of the OP (depending on the teacher). One needs to learn to effortlessly communicate ideas to others, no matter how abstract or complicated, for a scene to work. I really don't think there are quick fixes here.

    Improvolone on
    Voice actor for hire. My time is free if your project is!
  • AldoAldo Hippo Hooray Registered User regular
    edited January 2009
    If anything: practise makes perfect.

    Explaining complex ideas to a layman is one of the hardest things. This is probably all in the many books on communication, but I find it useful to explain myself with pictures and down-to-earth examples. Make sure your audience has a chance to ask questions and take the time to answer them properly.

    Small talk is hard for me too, if you have an interesting story to tell I'd be glad to listen, but just some talk about the weather quickly makes me feel bored. Try to smile and look people in the eyes (or failing that, look at their nose or between their eyes) shake their hand and say things like "hi, how are you doing?" and ask them about their work or where they're from. I usually dodge music, because that's a big hobby of mine, if people would start talking about that I just wouldn't shut up.

    Aldo on
  • theSquidtheSquid Sydney, AustraliaRegistered User regular
    edited January 2009
    Improv doesn't reall help with this at all, unless your conversations with your clients hinge on your being able to think up hilarious situations based on the pose they are currently holding. This coming from an introverted person who does improv, I mean.
    Free lesson 1) Improv doesn't always have to be comedy


    I think that improv could help with part 2 of the OP (depending on the teacher). One needs to learn to effortlessly communicate ideas to others, no matter how abstract or complicated, for a scene to work. I really don't think there are quick fixes here.

    Seconded. TC must go to a poor improv club because in mine that kind of stuff is done for warmups before doing straight scenes. Sure made me a whole lot more confident about diving into conversations I'd normally think I was out of my depth on.

    theSquid on
  • MurphysParadoxMurphysParadox Registered User regular
    edited January 2009
    For complex issues, I find myself going too deep too soon (I will not laugh; I am an adult; heh... dammit) and the other person gets a glazed look and I know I've lost them. I have found it useful to take the issue and view it more in a layered view. I will only use terms/discuss concepts if I know that person has an understanding of the issue. If they have questions, I will begin to take simple steps forwards in explanation, asking if they have questions/understand the point every few sentences. The point is to provide small chunks of data (err on the side of giving information they know so you don't miss something they don't) with frequent breaks so that they won't be overcome with questions and/or lose you on some concept three steps past what they last grasped.

    Alternatively, if I don't like the person and/or want them to go away so that I can actually fix the problem they are questioning me about, I will go full force technical on them and crush their puny mind! It is useful in certain situations. Why is it that the worse a software bug you are trying to fix (on a live 24/7 system), the more meetings are required to 'talk' about it. If it is such a huge deal, why do they (upper management) keep asking me questions every 4 friggin' hours!

    MurphysParadox on
    Murphy's Law: Whatever can go wrong will go wrong.
    Murphy's Paradox: The more you plan, the more that can go wrong. The less you plan, the less likely your plan will succeed.
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