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stop code 7B on a dell demension e520
shmappy2004
Registered User regular
Registered User regular
i'm currently an intern at a local computer repair shop, and don't have a whole lot of experience as of yet, and unfortunately, we didn't go over the dreaded blue screen in school at all
my problem is that i've been given a dell with xp home to work on with the usual virus removal.
i started off by using combofix, which ran with no problems
i downloaded malwarebytes onto it and did a full scan, let it run overnight. i went in to work the next morning to find what no one wants to see, the dreaded blue screen of death. it was for some registry error. so i ran malwarebytes again, this time a quick scan. blue screened in 2 minutes, same registry error.
i went online and did a little research, and found an online forum that suggested doing a windows repair install.
i popped in the disk and went through the file copying with no problems, until the end. this was a few days ago, so i don't remember exactly what happened. if i remember correctly, the installation of files went to 99%, then told me that there was some error where the installation couldn't complete, so i rebooted the computer, and bam, blue screen
i've looked at a few other forums and have tried removing and switching the ram sticks (as well as replacing them with a known good one, which the system made a weird beep at me, so my supervisor told me not to try that), and tried several different xp home disks with the same result, the fabulous blue screen of death
as stated in the title of this thread, the system is a dell demension e520 with xp home, 1 GB of ram. i think the hard drive is 150 GB or so
any other specs i will have to get back to you all tomorrow when i am at work
thank you for any help you guys can give me
my problem is that i've been given a dell with xp home to work on with the usual virus removal.
i started off by using combofix, which ran with no problems
i downloaded malwarebytes onto it and did a full scan, let it run overnight. i went in to work the next morning to find what no one wants to see, the dreaded blue screen of death. it was for some registry error. so i ran malwarebytes again, this time a quick scan. blue screened in 2 minutes, same registry error.
i went online and did a little research, and found an online forum that suggested doing a windows repair install.
i popped in the disk and went through the file copying with no problems, until the end. this was a few days ago, so i don't remember exactly what happened. if i remember correctly, the installation of files went to 99%, then told me that there was some error where the installation couldn't complete, so i rebooted the computer, and bam, blue screen
i've looked at a few other forums and have tried removing and switching the ram sticks (as well as replacing them with a known good one, which the system made a weird beep at me, so my supervisor told me not to try that), and tried several different xp home disks with the same result, the fabulous blue screen of death
as stated in the title of this thread, the system is a dell demension e520 with xp home, 1 GB of ram. i think the hard drive is 150 GB or so
any other specs i will have to get back to you all tomorrow when i am at work
thank you for any help you guys can give me
shmappy2004 on
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BSODs often will create a log in the Event Viewer.
Also, for any BSOD, write down the error code (e.g. STOP 0x00000007F) and paste it in the search box here: http://support.microsoft.com/
Microsoft will usually have something on it. If that doesn't work, you can put it into Google.
i read in another thread somewhere that this type of error means that the system can't find the hard drive to boot to or something like that.
i know that the blue screen usually indicates a hardware error. is it possible that this hard drive has failed? it's a fairly new system. only about a year old, i think. i will have to check tomorrow when i go to the shop
i copied down the code the first time i saw it:
0x0000007B (0xF7A0B528, 0xC0000034, 0x00000000, 0x00000000)
i didn't copy down the text, just the code itself
she thought that maybe the viruses were causing the problem, but it seems they're not...
Mostly it has to do with booting. Bad driver, bad hardware, bad boot sector, boot sector virus (likely), bad drive (likely).
There's a way we can test what it is. Take the original drive out. This should always be your first step when you're getting blue screen shit like this. If you can't get into safe mode, you're likely going to be spending lots of fucking time on this. Make sure the person you're doing this for is okay (meaning in your case, willing to pay for the time to do it).
Once the drive is out, put another in. Install windows. Does windows work? If yes, you have no issues with hardware on the machine whatsoever. If no, hardware issues, probably should just get a new PC at this point as any time or money they're going to pay you to fix and troubleshoot further isn't going to be worth it.
If it was yes, you probably have a boot sector virus or bad drive. The first is fixable. Not worth the time though.
Any computer shop worth its salt uses some sort of LiveCD for file retrieval. Get the files off. Take the hard drive, put it somewhere safe, label it. Get the person a brand new hard drive. Put it in, reformat.
All in all you're probably going to spend roughly a day with troubleshooting issues like this. My old place of employment, after losing thousands of dollars, decided a no "fix this broken PC" clause was in order. We ask them what files they were looking for, told them we'd try to get them off as best as we could, and just formatted. You can't really charge someone $400 to fix a computer that cost $400 to begin with.
Thank you for attending Bowen's oh-shit-this-computer-is-busted-what-do-we-do Class.
yeah, we're just going to reformat, reinstall. the system was recently brought in for something else, so the data was already backed up
so, i wanna thank everyone that made a post to offer help
this won't be my last thread here, though
now, for the next topic:
i'm trying to do a multiboot with linux ubuntu/win xp home/win 98. i went through the process of isntalling xp, installing a few virus programs, updating the drivers, and so on and so forth
i went to install win 98, and didn't really get a prompt as to if i wanted to make a partition, which partition to use, ect.
i did a little online research and found a microsoft website that said i had to install win 98 first, but when i went to wipe the drive again, i still didn't get any prompts to choose a partition
the cd that i used had me delete the partition with xp on it, recognizing it as the only partition, and prompted me to put the second boot disk into the drive, not that i have the second disk, though
the other girl i work with said she'd bring in a floppy that has win 98 on it (yes, the computer has a floppy drive, i bought it in '04)
when i start the setup with the floppy, will it ask me to make a partition?
Also, I don't think 98 comes on floppies. A 98 floppy is probably just a boot disk that gives you a dos prompt with access to a few utilities.
she wants win 98 'cause she does embroidery work, and the programs only work with 98
i've done a dual boot with ubuntu before, so i know how to do that
what im not really sure of is how to do the multiboot with win 98
i'm wondering if it's the cd that i'm using or something, though.
i pop it in, and it goes through the installation process, then asks if i want to enable something to do with a mode that supports hard drives larger than 512 MB, then reboots. once it starts up again, it tells me that i need to pop in disk two. so, i take a different disk and pop it in. but it keeps telling me to put in disk two
if i try to reboot the system with a different cd all together, the screen is completely black with text at the very top that says something along the lines of "hard disk error, no boot sector found" (i'll have to try again tomorrow when im in the shop 'cause i can't remember exactly what it says) basically, the only disk the system will boot to is the disk that tells me i need to put in disk two
i was able to install xp with no problems what-so-ever
do we have a bunch of bad disks or something?
Or maybe you could set up VMWare on the WinXP side and run 98 Virtually. Though that is getting kind of weird, and I'm not sure how well that would work.
for now i'll just install xp, then the software
thanks for your advice everyone
However, given that you apparently started a Windows Repair install and it did not complete it is HIGHLY likely that your OS is hosed and you will need to do a full OSRI. Not 100% sure on that but you should be ready to do so if needed.
However, you can try and fix it in this way. These are the commands we use at MyJob to fix this error:
1. Boot off a Windows XP CD, preferably your Dell OS CD (usually green or purple) that will have Dell RAID/HDD drivers slipstreamed on them already.
2. Once you get to the installation page and it actually asks you to do something, hit R to repair.
3. Inside DOS (you may have to put in your Admin password, try leaving it blank if you don't know it) you will want to run the following commands:
3a. chkdsk /p (Do this command over and over again until it does not find any problems or until 5 times, whatever comes first)
3b. fixboot
3c. fixmbr
3d. bootcfg /rebuild
3e. exit (this will reboot the system)
The 3d option is your most important one, it does a full scan of your HDDs and adds whatever copies of Windows it sees to the boot.ini file.
Another option in your system is SATA Operation. By default Dell machines are set to Autodetect RAID / AHCI. AHCI is a newer way to access HDDs that was invented after Windows XP was released, to use it with Windows XP you need to have RAID drivers installed. Dell factory installs have them, but reinstalls do not.
You can try changing this option. On the Dimension e520, which has a really weird BIOS, you do so by the following:
1. Boot the system
2. When you see the Dell screen, hit F2 to enter the BIOS.
3. Inside of BIOS, use the down arrow and enter to select "Integrated Peripherals"
4. Inside of "Integrated Peripherals", try turning the "SATA Mode" option from RAID to IDE.
Logging out of MyJob to head home, it's Naxx night. I'll update this more if needed. Let us know.
as i've already said, though, my supervisor decided to just do a format/reinstall
but i will remember this if i ever come across this error again
thank you!
as for the win 98 issue. i FINALLY was able to get one of the disks to install the os. i went into dos and tried to make partitions, but for some reason, i could only make one partition that was exactly 21553 MB. which i found rather weird 'cause the hard drive i was using was like 120 GB
i went to install xp, and the darn thing didn't see any partitions, so i just went ahead and installed xp over 98.
i would have preferred to have the dual boot 'cause my aunt is so computer illiterate that it will be rather difficult to explain the whole "compatibility mode" to her, but i guess i have to find a way now
thank you everyone for all your help and advice
Set it and Forget it.
but it might take 10 minutes to explain to her how i can get it to work through compatibility mode
i already tried to explain it to my mom, and that took up a bit of time
"I'm going to set it up so the program thinks you're running Windows98 but you're really running just this to make everything easier on you"
Unless I'm missing something. Don't need to get too technical. Use simple words.