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Can not connect to Eve

ComahawkComahawk Registered User regular
edited February 2009 in Help / Advice Forum
I'm having a very weird issue here.

Ever since about 05:00 today I have not been able to connect to Eve. Initially this was not an issue because it was downtime, but now Eve is apparently running fine and everyone else can connect to their website ( http://www.eve-online.com ).

Not me however, every attempt I make keeps timing out. I've tried resetting my modem and I'm about to try the router, but does anyone else have any ideas?

Comahawk on

Posts

  • Options
    ComahawkComahawk Registered User regular
    edited February 2009
    Resetting the router accomplished nothing...

    Comahawk on
  • Options
    stigweardstigweard Registered User regular
    edited February 2009
    tracert www.eve-online.com from the command prompt. What does it show?

    stigweard on
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    ComahawkComahawk Registered User regular
    edited February 2009
    Tracing route to www.eve-online.com [87.237.39.199]
    over a maximum of 30 hops:

    1 <1 ms <1 ms <1 ms 192.168.0.1
    2 * * * Request timed out.
    3 * * * Request timed out.
    4 * * * Request timed out.
    5 * * * Request timed out.
    6 * * * Request timed out.
    7 * * * Request timed out.
    8 * * * Request timed out.
    9 * * * Request timed out.
    10 * * * Request timed out.
    11 * * * Request timed out.
    12 * * * Request timed out.
    13 * * * Request timed out.
    14 * * * Request timed out.
    15 * * * Request timed out.
    16 * * * Request timed out.
    17 * * * Request timed out.
    18 * * * Request timed out.
    19 * * * Request timed out.
    20 * * * Request timed out.
    21 * * * Request timed out.
    22 * * * Request timed out.
    23 * * * Request timed out.
    24 * * * Request timed out.
    25 * * * Request timed out.
    26 * * * Request timed out.
    27 * * * Request timed out.
    28 * * * Request timed out.
    29 * * * Request timed out.
    30 * * * Request timed out.

    Trace complete.


    Also, ping:

    Pinging www.eve-online.com [87.237.39.199] with 32 bytes of data:

    Request timed out.
    Request timed out.
    Request timed out.
    Request timed out.

    Ping statistics for 87.237.39.199:
    Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

    Comahawk on
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    GPIA7RGPIA7R Registered User regular
    edited February 2009
    Can you verify that other people can connect to their website and servers? Did you make any recent installations (Antivirus software or firewalls), or changes to your router?

    GPIA7R on
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    ComahawkComahawk Registered User regular
    edited February 2009
    GPIA7R wrote: »
    Can you verify that other people can connect to their website and servers? Did you make any recent installations (Antivirus software or firewalls), or changes to your router?

    Everyone else I play with can connect and I've made no changes. During DT last night my internet went down for about 5 minutes though.

    Comahawk on
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    llamanatorllamanator Registered User regular
    edited February 2009
    It looks like the request isn't leaving your router for some reason. Have you tried bypassing the router? Also, do you have multiple computers on the network or just yours?

    if you have a couple of other computers, see if they have the same issue.

    llamanator on
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    DrisktopDrisktop Registered User new member
    edited February 2009
    I read PA regularly but never use the forums but I registered just to respond to this thread.

    If you Google "Eve online cannot connect" this thread shows up as the 5th entry.

    ^ That is how I got here - I'm having the exact same problem as you are Comahawk.

    You wouldn't happen to be using Shaw Internet in the Edmonton area would you? If you are then we are both experiencing the same thing. I tried to reconnect after the downtime around 5am and it wouldn't connect and soon after I found out I cannot connect to the website as well. I tried everything possible on my end and just got off the phone with Shaw support. They took screenshots of my traceroutes which timeout on all 30 attempts, checked out this thread which we found while on the phone, and are looking into it for me and you (assuming you are using Shaw). I'm hoping it gets resolved, I just got into EVE a few days ago with a friend who uses Telus in Grand Prairie with no connection issues and he has been waiting for me to be able to log in.

    Drisktop on
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    DrisktopDrisktop Registered User new member
    edited February 2009
    Update: As of 9:15pm Edmonton time I can finally connect.

    Drisktop on
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