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Business Telephony issues
Mr Blonde
Registered User regular
Registered User regular
Disclaimer: I know next to nothing about phone systems.
We have a phone system that was setup long long before I got here. It is very old, doesn't even display caller id.
We have 4 users, and 6 phones (1 per office, 1 in a conference room and 1 in the kitchen). Since there are only 4 of us, and we don't get a whole lot of calls, it makes sense to only have 4 lines, plus the fax line. Well, we had 7 lines. 2 were for dial up (took me 2 years here before I could get us to get DSL - boss does not like change).
So after talking with AT&T, I thought I removed the lines that were for the dial up, but apparently I guessed wrong on one of them. When someone tries to use line 3, the line is completely dead. How do I go about changing the number that was associated with line 3? Or should I just have AT&T reconnect 1 line, then disconnect another and play a guessing game? Seems like it should be easier to change the number associated with the line on my end.
Our phones just say NEC (no model number), the phone booklet is for the NEC Electra Elite and I don't see anything in there that is relevant (I may just not understand the terminology). We have a giant box for the voicemail system in our supply closet. Lot of wires going into it and I'd rather not mess with.
Any advice? I think I included all the relevant info.
We have a phone system that was setup long long before I got here. It is very old, doesn't even display caller id.
We have 4 users, and 6 phones (1 per office, 1 in a conference room and 1 in the kitchen). Since there are only 4 of us, and we don't get a whole lot of calls, it makes sense to only have 4 lines, plus the fax line. Well, we had 7 lines. 2 were for dial up (took me 2 years here before I could get us to get DSL - boss does not like change).
So after talking with AT&T, I thought I removed the lines that were for the dial up, but apparently I guessed wrong on one of them. When someone tries to use line 3, the line is completely dead. How do I go about changing the number that was associated with line 3? Or should I just have AT&T reconnect 1 line, then disconnect another and play a guessing game? Seems like it should be easier to change the number associated with the line on my end.
Our phones just say NEC (no model number), the phone booklet is for the NEC Electra Elite and I don't see anything in there that is relevant (I may just not understand the terminology). We have a giant box for the voicemail system in our supply closet. Lot of wires going into it and I'd rather not mess with.
Any advice? I think I included all the relevant info.
Mr Blonde on
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Posts
The easy way, if the phone jacks on the PBX are not stamped down, but use plugs, is to figure out first which line is still active outbound (That shouldn't be). Find the inbound line to the PBX for that line. Then swap the incoming for that active line with the other slots until the line you want active is live.
Of course, there could still be some programming in the PBX that would need to be adjusted. I've got no experience with that... so.... good luck.
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