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New Egg + Bent Pin + RMA Question

InvisibleInvisible Registered User regular
edited May 2009 in Help / Advice Forum
So I got my motherboard today and upon inspecting the CPU pins, I notice one in the corner is bent. I double checked online and sure enough it is. I purchased it through newegg and it just arrived today, so I put in for an RMA and I plan on shipping it out tomorrow. I just wanted to see if anyone else has had to RMA something defective and if they had any trouble.

Invisible on

Posts

  • HadjiQuestHadjiQuest Registered User regular
    edited May 2009
    Hmm...

    I actually had a defective motherboard and bent pins before, and I forget who I sent the board back to for a replacement (pretty sure it was newegg), but they had a policy that I needed to send the processor back to AMD.

    The AMD phone rep said they wouldn't replace it, but they did.

    HadjiQuest on
  • InvisibleInvisible Registered User regular
    edited May 2009
    Well fortunately the processor is fine (as far as I can tell). I was just looking at the motherboard before I installed and noticed that one pin looked really out of place.

    So no problems with New Egg, they didn't jerk you around and were pretty prompt about shipping a new one?

    Invisible on
  • JAEFJAEF Unstoppably Bald Registered User regular
    edited May 2009
    I've done an RMA through newegg before because one of the irreplaceable plastic pins holding down the northbridge heatsink had snapped during shipping. I accidentally opened up a second RMA order after speaking with a live rep through the online chat who placed an RMA order for me and got a replacement mobo, sent my original back, and then a second replacement mobo. I sold it slightly under cost to a forumer and then newegg decided to charge me for a nonreturn. I only lost something like 8 bucks, but their system didn't populate the online rep's RMA on my actual account for several days (which is why in my impatience a manual RMA was set up.)

    So don't do that.

    NewEgg are very good with replacements for DOA parts, contact them ASAP.

    JAEF on
  • PotatoNinjaPotatoNinja Fake Gamer Goat Registered User regular
    edited May 2009
    I've RMA'd RAM to Newegg twice, good experiences both times. Your experience will vary based on what you return and who you deal with, but I don't think you need to go in expecting a fight. Keep any receipts or information you can, maybe take a picture of the bent pin.

    PotatoNinja on
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  • KidDynamiteKidDynamite Registered User regular
    edited May 2009
    Invisible wrote: »
    Well fortunately the processor is fine (as far as I can tell). I was just looking at the motherboard before I installed and noticed that one pin looked really out of place.

    So no problems with New Egg, they didn't jerk you around and were pretty prompt about shipping a new one?

    Not at all, In fact, Friend of mine RMA'd something that probably wasn't bad to begin with an OEM Intel Q6600 (long troubleshooting story there, let's just say read to Collermaster V8 instructions carefully.) We just filled the RMA form, said that we couldn't get it to post, Another processor did post so I'd like a new one. They were totally good about it. You have to pay shipping back, and then you get the new one.

    Even if I find better prices, I still shop at newegg. The good experiences totally outwiegh the bad.

    KidDynamite on
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