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Overcharged for 10 months...[Update: LETTER!]
1ddqd
Registered User regular
Registered User regular
My girlfriend and I have memberships at LA Fitness. Last year, I cancelled the membership in August. Our monthly charge was $32.46. We had to print out a letter and send it in so that they can verify we want to cancel it. Fine, whatev, we do this.
I noticed a few months ago (March, maybe?) that LA Fitness had continued charging me for 1 payment of 32.46 (one of the accounts was still charging, but inactive). I contacted the guy at my local club and we started this "process"
I've got bank statements through 12/2007 showing our charge history. Here's a quick breakdown of how my accounts has been charged:
To check this, I went to LA Fitness' page to see when the account was billed. There is a gap between 7/30/2008 and 12/31/2008 (Charge dates for which the account was inactive). I reactivated on 12/31 because they'd waive my initiation fee of $99.
So the proper charge history is shown in Column C. That's my account. My g/f's account has been charged ever since, even though they have a record of receiving the letter we had to send in.
What can I do if I don't receive all of it back? BBB? Consumerist? Help?
I noticed a few months ago (March, maybe?) that LA Fitness had continued charging me for 1 payment of 32.46 (one of the accounts was still charging, but inactive). I contacted the guy at my local club and we started this "process"
I've got bank statements through 12/2007 showing our charge history. Here's a quick breakdown of how my accounts has been charged:
To check this, I went to LA Fitness' page to see when the account was billed. There is a gap between 7/30/2008 and 12/31/2008 (Charge dates for which the account was inactive). I reactivated on 12/31 because they'd waive my initiation fee of $99.
So the proper charge history is shown in Column C. That's my account. My g/f's account has been charged ever since, even though they have a record of receiving the letter we had to send in.
What can I do if I don't receive all of it back? BBB? Consumerist? Help?
1ddqd on
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Small claims court, maybe?
You will only become further behind by even attempting to correspond with them and here is why:
Did you check with them before you got a gym membership there?
No, you didn't, because no one does. The BBB is funded by MEMBERS FEES. Companies pay to put their sticker up. Consumers don't bother checking with them because no one would ever think to and guess where their bias would lay anyhow, and since many, many, many businesses don't even bother paying the fees to put up the sticker, a business NOT having the sticker doesn't even stand out.
The BBB is a fraud, a sham, and a massive waste of time.
Write a letter, be factual, polite and specific in what you expect in return. If that fails, small claims court certainly covers this amount and you can easily self represent so long as you do some basic reading up on the procedures in your area. If you go that route, make sure that you include court costs and the expenses incurred in taking the day off work to sue them in your suit.
CUZ THERE'S SOMETHING IN THE MIDDLE AND IT'S GIVING ME A RASH
I was completely bsing my way through that conversation though, so ymmv.
My membership was actually expiring, but turns out that it renews automatically. And I just couldn't note the account to cancel the membership, I had to wait 2 weeks before expiring and turn in a letter in writing.
I had sent in a letter to cancel (Handed by my brother no less, as I had moved out of town) and thought of it done until I saw that I was getting charged again for my membership. I called, turns out they had no record of my letter, I bitched until they cancelled my membership but they weren't willing to refund the month I got charge (note that I called like 2 days after the first charge).
The manager was an ass about it all, and he continually refused to give me the number to corporate or owner. It pissed me off so much I called my bank and filed a complaint. Got my charge reversed by the bank.
So yeah, call your bank. Though 10 month charges may be hard to dispute.
Some of the charges were spaced between other charges. Sometimes I just never checked my account because I have a speed dial on my phone that let's me check my balance. I suppose in one respect, it's my fault for not being more on top of my finances.
However, they have a responsibility to follow through when they note "Cancellation letter received" on an account but continue billing it. I have seen this in person on the accounts, but never got a copy of this.
Do you have any idea what you're saying here?
The BBB won't go and harass business owners who aren't members of their cartel because that's harassment and they have better things to do. That's insane to even suggest.
CUZ THERE'S SOMETHING IN THE MIDDLE AND IT'S GIVING ME A RASH
Actually, yeah, I do, the BBB got me a refund from a packaging company that double-sent my order and then charged me twice. They also got a t-shirt company that had already charged me but wouldn't send my order (for 2 months) to finally send my damned order.
Good point - I didn't notice because the transactions were usually spaced out and I didn't see them side by side. As for the recurring monthly charge after the accounts were cancelled, I simply overlooked them.