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But I've been hearing that cancelling your Xbox Live Gold Subscription is notoriously difficult, but I've had a thought.
My current Visa Debit card, which I charged my Gold account to, expires at the end of this month. I've already got my new card which I can use no problem.
My question is this: if I don't change my payment options to charge the account to the new card, does it just, sort of, stop giving me Xbox Live because I haven't got a valid card registered?
Yeah, it's honestly quite painless. Just call up, tell them no thank you, and be on your way.
Raziel on
Read the mad blog-rantings of a manic hack writer here.
Thank you, Rubacava!
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Sir CarcassI have been shown the end of my worldRound Rock, TXRegistered Userregular
edited August 2009
If they try to charge a card that won't let them, they'll eventually lock your gamertag until you straighten it out. If you really want to avoid dealing with them, just buy a pre-paid Live card and when it runs out, you go to Silver.
You will continue to get Gold access, and they will continue to try and charge your card. Charges will either be put through by your card provider and you will still be charged, or (more likely) they will attempt a charge, fail, and continue providing Gold access. After the second or third attempt, and subsequent failure, to charge, they will lock your account, not even allowing Silver access until they have a card to get the charges from, even if the acount hasn't been used.
Call them up, cancel, and call the day before renewal to confirm the cancellation.
Willeth on
@vgreminders - Don't miss out on timed events in gaming! @gamefacts - Totally and utterly true gaming facts on the regular!
My question is this: if I don't change my payment options to charge the account to the new card, does it just, sort of, stop giving me Xbox Live because I haven't got a valid card registered?
See, I tried this - I used a 1-month temporary CC to pay for Gold.
They disable your account. Completely. It doesn't fall back to Silver, it gets disabled.
I enabled it again with a 30-day Gold code. Never using CC to pay for Gold again.
Didn't they recently add the ability to remove your CC from your XBL account online?
yes and that doesn't work
Oh yeah, canceling Live a couple months ago was easy. Removing my credit card from my account took about 45 minutes and I was transferred 3 times & asked the same set of questions multiple times by each of the people I was transferred to. I don't mean that each person asked me my name, my account name, my credit card # and if I wanted to remove the credit card once each. I mean they each asked me those things 2-4 times. Each.
No worries no more. I couldn't outright cancel it for some abstract Bill-Gates-fucking-moronic reason. So I just turned off the auto-renew. So now it'll just cancel on the fifth of September rather than renewing itself and charging me money
It's really annoying. I too had switched cards and decided not to change the card details, since at the time when my subscription expired I wasn't really playing with my 360 so I figured that I could spend a month or 2 without gold.
I kept my gold account anyways and I was constantly harassed by email to update my payement info.
That shit should be illegal. It should be just a simple to cancel than it is to subscribe.
Oddly enough they didn't do this to me. I had a card and for some reason it was disabled and they couldn't charge it to renew. They harassed me like 5 times via email and then it reverted to silver. Could still use it and everything. I'm back up to gold now but still, they just reverted me for whatever reason.
They did the disabling thing to a roommate of mine awhile back so maybe I just got lucky.
Just call them up and ask them to drop the account to silver.
Your only hope is if the system screws up like it did with me where I got an entire 1 and 1/2 months of Live (back when I had an OXBox), when it finally figured out the card was dead they sent me a 50$ refund when it tried to finally renew.....
That shit should be illegal. It should be just a simple to cancel than it is to subscribe.
It's simpler to cancel than subscribe.
To subscribe you enter a whole lot of personal information into a website/Xbox.
To cancel you dial a number, push a couple buttons, confirm gamertag/name/whatever and say goodbye.
Sometimes they ask you why. They don't actually care, though.
When I mean as simple I mean If I can subscribe through my console I should also be able to choose a cancel option through the same means. I shouldn't have to call a representative (which may involve having to wait on the phone for a few minutes) to justify my cancellation. Also, see Creepy's post above mentioning that he had to explain himself multiple times before his account was finally cancelled.
Shoot - I changed cards, quit playing live, cancelled the old card.
18 months later, I try to subscribe via card again, and they WON'T accept it - because my old card was charged 3 times for 3 months recurring service. And declined each time, but they didn't care because "we gave you 9 months, you owe us 9 months."
They will never let me use a credit card for my account again. So I just use live-cards from the store.
I can't even by points unless I buy them from the store on the card thing. heh.
As an aside, I had a gym membership that I forgot to switch to my new card when my old one got cancelled, and I ended up having to pay a number of fees as if I'd bounced a check. It wasn't fun.
So for future reference, don't try to do this with anything.
All you have to do is access your account via the Xbox Live website and turn off auto-renew. I did that recently. For some reason (although I can guess why), you can't do it via the Xbox Live account access in the Xbox dashboard itself. But the website made it easy. And since I printed the page after I canceled auto-renew as a receipt, if they try to charge my card anyway I'll sue the living shit out of them.
Last time I canceled my subscription over the phone I had no trouble whatsoever. I just called them up, took about 5 minutes, and my account was canceled. I've heard horror stories about the process from other people though, so YMMV.
. And since I printed the page after I canceled auto-renew as a receipt, if they try to charge my card anyway I'll sue the living shit out of them.
Right, because microsoft gives a shit about your lawsuit :rotate:
The website seemed pretty simple to use for me, I think that's your best bet.
Serving MS would be hassle, but it would probably work. In fact, if he was out of other options, an in-house MS lawyer would bill at least $100/hr and outside counsel is going to be 2-3x that, which is going to be less than the cost of just giving him his subscription $ back.
Posts
edit - its actually a service provided by your card provider where your recurring charges are put through even though your card details have changed.
it only took me 4 minutes to cancel my subscription.
Thank you, Rubacava!
Call them up, cancel, and call the day before renewal to confirm the cancellation.
@gamefacts - Totally and utterly true gaming facts on the regular!
See, I tried this - I used a 1-month temporary CC to pay for Gold.
They disable your account. Completely. It doesn't fall back to Silver, it gets disabled.
I enabled it again with a 30-day Gold code. Never using CC to pay for Gold again.
yes and that doesn't work
Oh yeah, canceling Live a couple months ago was easy. Removing my credit card from my account took about 45 minutes and I was transferred 3 times & asked the same set of questions multiple times by each of the people I was transferred to. I don't mean that each person asked me my name, my account name, my credit card # and if I wanted to remove the credit card once each. I mean they each asked me those things 2-4 times. Each.
It was a pretty horrible experience.
PSN: Broichan
Happened to me.
I called them, and after being on the phone for 20 minutes, I got them to refund me.
That makes sense, so I don't believe that Microsoft added it.
I kept my gold account anyways and I was constantly harassed by email to update my payement info.
That shit should be illegal. It should be just a simple to cancel than it is to subscribe.
Battle.net: Fireflash#1425
Steam Friend code: 45386507
They did the disabling thing to a roommate of mine awhile back so maybe I just got lucky.
It's simpler to cancel than subscribe.
To subscribe you enter a whole lot of personal information into a website/Xbox.
To cancel you dial a number, push a couple buttons, confirm gamertag/name/whatever and say goodbye.
Sometimes they ask you why. They don't actually care, though.
PSN/XBL: dragoniemx
Your only hope is if the system screws up like it did with me where I got an entire 1 and 1/2 months of Live (back when I had an OXBox), when it finally figured out the card was dead they sent me a 50$ refund when it tried to finally renew.....
When I mean as simple I mean If I can subscribe through my console I should also be able to choose a cancel option through the same means. I shouldn't have to call a representative (which may involve having to wait on the phone for a few minutes) to justify my cancellation. Also, see Creepy's post above mentioning that he had to explain himself multiple times before his account was finally cancelled.
Battle.net: Fireflash#1425
Steam Friend code: 45386507
18 months later, I try to subscribe via card again, and they WON'T accept it - because my old card was charged 3 times for 3 months recurring service. And declined each time, but they didn't care because "we gave you 9 months, you owe us 9 months."
They will never let me use a credit card for my account again. So I just use live-cards from the store.
I can't even by points unless I buy them from the store on the card thing. heh.
I hatezors teh live. Sucks it's so much fun.
So for future reference, don't try to do this with anything.
Right, because microsoft gives a shit about your lawsuit :rotate:
The website seemed pretty simple to use for me, I think that's your best bet.
Serving MS would be hassle, but it would probably work. In fact, if he was out of other options, an in-house MS lawyer would bill at least $100/hr and outside counsel is going to be 2-3x that, which is going to be less than the cost of just giving him his subscription $ back.