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USB Not Recognized (Laptop-Mouse Issue)

MertzyMertzy Registered User regular
edited August 2009 in Help / Advice Forum
I recently got an Inspiron 15 and have been using a USB mouse for the past week. A few minutes ago the mouse just stopped working. The light still registers that it's receiving power from the laptop and I've checked the USB port with other devices and it's working just fine, but the computer just won't recognize it anymore.

Even after it's unplugged, the computer continues to notify me that the mouse is not recognized, and the system plays the "plug-in/out" sound effects while this happens, over and over. Not rapidly, but a few times a minute.

Any ideas?

THE END.
Mertzy on

Posts

  • MertzyMertzy Registered User regular
    edited August 2009
    It's not the mouse...I plugged it into another computer and it worked just fine. I also tried plugging in a different mouse to any of the usb slots and it doesn't work, either.

    This laptop is brand new...

    Mertzy on
    THE END.
  • ascannerlightlyascannerlightly Registered User regular
    edited August 2009
    Mertzy wrote: »
    This laptop is brand new...
    1-866-243-9297

    ascannerlightly on
    armedroberty.jpg
  • MertzyMertzy Registered User regular
    edited August 2009
    Calling Dell for support, gee, I never would have thought of that, ever.

    Mertzy on
    THE END.
  • elfdudeelfdude Registered User regular
    edited August 2009
    Restart your computer with the USB plugged in.

    elfdude on
    Every man is wise when attacked by a mad dog; fewer when pursued by a mad woman; only the wisest survive when attacked by a mad notion.
  • ascannerlightlyascannerlightly Registered User regular
    edited August 2009
    Mertzy wrote: »
    Calling Dell for support, gee, I never would have thought of that, ever.
    they're paid to handle this for you so you don't have to hunt around on the interweb and go through the headache of fixing it yourself. iirc dell computers come with 1 year of free tech support. they're the ones that have to fix this for you.

    and honestly, if it's "brand new" i'd be calling to bitch at them anyway.

    ascannerlightly on
    armedroberty.jpg
  • elfdudeelfdude Registered User regular
    edited August 2009
    It's a dell. Dells suck. If you wanted a computer to work you should've bought an acer or really anything but dell.

    elfdude on
    Every man is wise when attacked by a mad dog; fewer when pursued by a mad woman; only the wisest survive when attacked by a mad notion.
  • pacbowlpacbowl Los AngelesRegistered User regular
    edited August 2009
    they're paid to handle this for you so you don't have to hunt around on the interweb and go through the headache of fixing it yourself.

    All the troubleshooting you should have to do is try different mice, which you have done. It's brand new. Call support.

    pacbowl on
    steammicro.php?id=pacbowl&pngimg=background&tborder=0
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