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Fuck Charter
Calica
Registered User regular
Registered User regular
I'm just making this thread to vent.
My dad's hard drive just died. But it's ok, because I convinced him to sign up for CrashPlan cloud backup a while back!
Except.
My dad's only ISP option is Charter, so that's what he has. He used to use the included Charter email account as his primary. When he switched over to gmail, he set the Charter account to forward incoming emails to his new address.
The Charter address was the one associated with his CrashPlan account. All of the emails notifying him that it was time to renew were sent to that account.
Charter freezes email accounts if they haven't been logged into for six months.
Charter does not notify its customers of this.
Because my dad's Charter account quietly stopped forwarding emails, his CrashPlan account expired and his backups were deleted. He lost most of his photos, thousands of dollars worth of paper model PDFs, and all of his client files from at least the past decade.
Fuck Charter.
My dad's hard drive just died. But it's ok, because I convinced him to sign up for CrashPlan cloud backup a while back!
Except.
My dad's only ISP option is Charter, so that's what he has. He used to use the included Charter email account as his primary. When he switched over to gmail, he set the Charter account to forward incoming emails to his new address.
The Charter address was the one associated with his CrashPlan account. All of the emails notifying him that it was time to renew were sent to that account.
Charter freezes email accounts if they haven't been logged into for six months.
Charter does not notify its customers of this.
Because my dad's Charter account quietly stopped forwarding emails, his CrashPlan account expired and his backups were deleted. He lost most of his photos, thousands of dollars worth of paper model PDFs, and all of his client files from at least the past decade.
Fuck Charter.
Calica on
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hmm, you might be able to still recover the info off the physical drive, depending on what went wrong
if it's rotational drive, you should check and see if the HDD motor has burnt out - it's a fairly trivial matter for a technician to swap one motor for another, and will get your drive working long enough that you can back up your information elsewhere
Ironically, I'm told tech support guy is panicking because he didn't know about Charter's policy either, and had a similar setup.
My dad has a Facebook account, and I have a Twitter account that I never use. I'll float the idea of public shaming when I see him this weekend. The thing is, the damage is done and I don't think it's actually in Charter's power to fix this. I suppose it might push them to change their shitty policy though.
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