PS3 problems - Woke up this morning and...

RanadielRanadiel Registered User regular
edited December 2009 in Games and Technology
Went to play some Street Fighter 4...

Loaded up the game, got online. Entered into a match, and as soon as the announcer goes, "The weak lose and the strong win..." - PS3 shuts off. Not a reset, shuts off completely. TV says "Check signal cable". Red light shows on the PS3. A little weirded out but thinking nothing of it, I touch the power button on the PS3. Light turns green. Press it again, I hear the HD start to spin - beep! beep! - goes back to red. FUCK.

Don't tell me this thing is bricked now. It was an original 60gb Emotion Engine model. I'd hate for it to be an expensive paperweight. Plus my game is still stuck inside and I can't get it out. :(

Ranadiel on

Posts

  • RanadielRanadiel Registered User regular
    edited December 2009
    Oh my god I think it is broke. looking around on the internet this is apparently known as the "red light of death." ARGH!

    Ranadiel on
  • SynthesisSynthesis Honda Today! Registered User regular
    edited December 2009
    Weird. I'm more familiar with the yellow light of death.

    This is kind of stupid, but have you tried switching off the power supply in the back, switching it back on and trying again?

    Synthesis on
  • RanadielRanadiel Registered User regular
    edited December 2009
    Yeah. So far it's a no-go. I bought mine used too, from eBay, so it's warranty is voided. Bollocks.

    Ranadiel on
  • RanadielRanadiel Registered User regular
    edited December 2009
    I'm now taking apart my PS3 for the first time in an attempt to access the hard drive. Wish me luck!

    Ranadiel on
  • miscellaneousinsanitymiscellaneousinsanity grass grows, birds fly, sun shines, and brother, i hurt peopleRegistered User regular
    edited December 2009
    Taking out the hard drive is pretty straightforward, but hopefully you can get your console running again.

    miscellaneousinsanity on
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  • SynthesisSynthesis Honda Today! Registered User regular
    edited December 2009
    Ranadiel wrote: »
    I'm now taking apart my PS3 for the first time in an attempt to access the hard drive. Wish me luck!

    Good luck. I have a BC 80GB, that I have nightmares will some day fail (I really, really need my BC).

    Synthesis on
  • Delta AssaultDelta Assault Registered User regular
    edited December 2009
    Sony has a 3 year warranty on all PS3s for red lights of death, don't they?

    Delta Assault on
  • ChanceChance Registered User regular
    edited December 2009
    (Glances over at my sixty gig.)

    (Knocks on my wooden desk.)

    I hate stories like this.

    Chance on
    'Chance, you are the best kind of whore.' -Henroid
  • FiggyFiggy Fighter of the night man Champion of the sunRegistered User regular
    edited December 2009
    Sony has a 3 year warranty on all PS3s for red lights of death, don't they?

    You're thinking of the 360. PS3s are warrantied for a single year, and as far as I know, they require receipts for any warranty claims. (I seem to recall a thread here last year where Sony fucked someone over because they didn't have a receipt)

    In both cases, the OP is shit out of luck.

    Figgy on
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  • RanadielRanadiel Registered User regular
    edited December 2009
    Yeah, as a launch PS3 the warranty has been long since expired, even before I got it. They leave you pretty much up to your own devices, or nudge you into buying a new one.

    Update: After removing the HDD, I decided to check and see if I got the same error with the hard drive no longer connected. Sure enough, I did. This allows me to reasonably conclude that the problem is HDD related and I may simply be able to replace it.

    Ranadiel on
  • jothkijothki Registered User regular
    edited December 2009
    I don't see why you'd be able to draw that conclusion. Wouldn't the error be different if it was hard drive related, like some sort of diagnostic rom kicking in to whine at you about it being missing? That sounds more like your processor itself is broken.

    jothki on
  • FiggyFiggy Fighter of the night man Champion of the sunRegistered User regular
    edited December 2009
    jothki wrote: »
    I don't see why you'd be able to draw that conclusion. Wouldn't the error be different if it was hard drive related, like some sort of diagnostic rom kicking in to whine at you about it being missing? That sounds more like your processor itself is broken.

    This. If the hard-drive removed produces the same error, the problem is not with the hard-drive.

    Figgy on
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  • ChanceChance Registered User regular
    edited December 2009
    So it's clearly not covered by warranty, but doesn't Sony just take $150 to repair any PS3? Why not call up their customer support, explain the situation and see what the deal is?

    Edit:
    Also, if you send in a 60GB system, they HAVE to send you the same full-featured system back. I've heard people say its advisable to send a note and tell the person on the phone you definitely want a 60gb-featured system back, but I don't think I've heard any stories of people sending in a 60 and getting an 80 in return.

    Chance on
    'Chance, you are the best kind of whore.' -Henroid
  • RanadielRanadiel Registered User regular
    edited December 2009
    Well both of the above speculations have been confirmed. The problem was not HDD related as I'd hoped. I swapped in the HDD of another PS3 I had available and I got the same error. So I'm SOL.

    Ranadiel on
  • cooljammer00cooljammer00 Hey Small Christmas-Man!Registered User regular
    edited December 2009
    At least you won't lose all your saves...

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  • RanadielRanadiel Registered User regular
    edited December 2009
    So I spoke with Sony and here's what they gave me.

    * First off, the rep was cool. I explained to him that I'd taken the case off because I'd initially thought that's what you had to do in order to access the hard drive, but I figured out all that does is let you access the Blu-Ray drive and effectively void your warranty. Mine was already voided from being so old, so I didn't think much of it. He told me that as long as I didn't "really mess with" anything under the hood, it shouldn't be an issue, and to just put everything back in it's place and they'll look the other way.

    * Second, they will repair systems with voided warranties, as long as they haven't been noticeably tampered with or modified. They took down my model number, sent me an email with a form to fill out, which also included a section on if you have a disk still stuck in it. You put down a $149 deposit, send it in with a pre-paid box they send you, and then cross your fingers.

    * Depending on the state of your PS3 and what's wrong with it, they'll either repair it, replace it with the same model, or send release your $149 and send you back your Playstation Paperweight. The process can take anywhere from 3 days to 2 and a half weeks, taking into account workload and the issues plaguing your system.

    Sounded reasonable to me, so as soon as they send me the box I'll be shipping it out. Wish me luck!

    Ranadiel on
  • Unco-ordinatedUnco-ordinated NZRegistered User regular
    edited December 2009
    Synthesis wrote: »
    Weird. I'm more familiar with the yellow light of death.

    That's because it IS the yellow light of death, there's no such thing as the red light of death for the PS3. I had similar problems earlier in the year.

    It sucks and you'll lose all your saves (unless you've backed them up beforehand) but you should get it back in a couple of weeks. Just hope they fix it properly the first time around, mine took 3 tries to get it right. I don't think you have to worry about losing PS2 backwards compatibility though, they sent me my 60GB PAL system back to me.

    Unco-ordinated on
    Steam ID - LiquidSolid170 | PSN ID - LiquidSolid
  • SynthesisSynthesis Honda Today! Registered User regular
    edited December 2009
    Synthesis wrote: »
    Weird. I'm more familiar with the yellow light of death.

    That's because it IS the yellow light of death, there's no such thing as the red light of death for the PS3. I had similar problems earlier in the year.

    It sucks and you'll lose all your saves (unless you've backed them up beforehand) but you should get it back in a couple of weeks. Just hope they fix it properly the first time around, mine took 3 tries to get it right. I don't think you have to worry about losing PS2 backwards compatibility though, they sent me my 60GB PAL system back to me.

    OP said red, so I have to assume it's red.

    In any case, I'm sorry for your loss Ranadiel--I'm glad to hear the Sony rep is a lot more compassionate then Sony's stated policy is (apparently), though I hope you're not as attached to BC as I am (assuming they can't fix it).

    Synthesis on
  • Unco-ordinatedUnco-ordinated NZRegistered User regular
    edited December 2009
    Synthesis wrote: »
    OP said red, so I have to assume it's red.

    Oh I know that, I was just saying that you were right. There's no such thing as the red light of death, since the red light is used all the time when you've got the PS3 off. It's the yellow light that flashes if there's a problem, though it only flashes for half a second before there's 2 red flashes.

    Unco-ordinated on
    Steam ID - LiquidSolid170 | PSN ID - LiquidSolid
  • ChanceChance Registered User regular
    edited December 2009
    Ranadiel wrote: »
    So I spoke with Sony... *snip*

    Sounded reasonable to me, so as soon as they send me the box I'll be shipping it out. Wish me luck!

    :^: Good luck! And necropost this thread or send me a PM with the end result. I'm always a teensy bit worried about my launch model and what I'd have to deal with if it needed repairs, so hit us (or me) with an update when all is said and done.

    Chance on
    'Chance, you are the best kind of whore.' -Henroid
  • Ah_PookAh_Pook Registered User regular
    edited December 2009
    this happened to my 60gb. and then they sent me out one that didnt work either. so then i had to send that one back in and wait another couple weeks and finally get a working one. a pain in the dick, that was. took a little over a month total to finally get a working one. it would have been two weeks if the first one worked.

    Ah_Pook on
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