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Pinny shipping issues
Frostbyte
Registered User regular
Registered User regular
in Pinny Arcade
So, for the 3rd time now I've had to email customer support requesting to have part or all of my pinny order replaced.
3 times now, they have arrive either scratched up, the backings destroyed, or both. I have emailed Brian about this, but never heard back. Their CS guy has been very helpful, but I can tell he's getting annoyed with me at this point.
Is it unreasonable of me to expect collectible items to arrive in a collectible condition? Especially with the amount of money we're dropping on them? My average order of pins is well over $100 a pop.
2 orders ago, I thought I was being clever by ordering so many pins at once (including the large sets), they HAD to put them in a box. NOPE... they crammed all those into an envelope too...
Am I the only one who is annoyed with and having this issue with those padded envelope?
3 times now, they have arrive either scratched up, the backings destroyed, or both. I have emailed Brian about this, but never heard back. Their CS guy has been very helpful, but I can tell he's getting annoyed with me at this point.
Is it unreasonable of me to expect collectible items to arrive in a collectible condition? Especially with the amount of money we're dropping on them? My average order of pins is well over $100 a pop.
2 orders ago, I thought I was being clever by ordering so many pins at once (including the large sets), they HAD to put them in a box. NOPE... they crammed all those into an envelope too...
Am I the only one who is annoyed with and having this issue with those padded envelope?
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I think the biggest mistake is not sealing the single pins anymore... sure I bet it's a cost/going green thing, but it is rather annoying.
And I haven't had to return anything yet, I've been lucky and everything has been fine thus far.
Trade me pins! - https://pinnypals.com/pals/TheAggroCraig