Can an admin please advise as to why there is no ticket reprinting or cancellation/replacement? and additionally the complaints process.
Having purchased a ticket with registered mail in February and as of yesterday following up why it has not been delivered; I was then informed that it had been. However no one has signed for the ticket.
I was advised PAX is unable to do nothing without notification from Australia Post of the matter (of which there is a minimal time frame to get and provide then receive a new ticket). I am confused as to why this is the case as the only comprehensible reason behind this is fraud, which is resolved by the cancellation and replacement or additionally using the emailed confirmation and physical identification on entry.