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I'm in a bit of a battle with Gamestop over a mail order. Does anyone happen to have an email address for corporate that isn't the Contact Us on the website or a phone number to reach someone that can take action on online orders?
If you're curious this has been the experience:
2/17/17 placed an order for a Con Bag of Holding and a few DS games for PAX East
2/17/17 got shipping confirmations for all (split into 4 shipments)
At this time, one shipment showed "Just shipped" and UPS showed "Shipping label created" but unlike the other 3 pieces, it never changed. This likely indicates the store never shipped the actual parcel.
2/25/17 I used the Contact Us form on the website asking for an update
2/26/17 Got a response stating I already received my items (clearly referring to one of the other shipments in the same order) - I wrote back clarifying.
I never heard back.
3/2/17 Contact Us form online again - reviewing exactly what had happened
3/2/17 Heard back that they would fix the issue and I'd have my games in 4-7 business days
3/14/17 Responded back to this email letting them know I haven't received my games, received no new shipping confirmation, no update and that at this point I'd like a manager to contact me. I was also slightly fired up at this point and let them know that as a consumer, I'm probably done shopping with them unless they take some steps to apologize.
As of today - nothing from that email. It's not like it's a huge order, it's literally just 3 old DS puzzle games, but the reason I bought the games has sort of come and gone, and frankly it's now just that I want them to answer for their shitty service.