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That is not a service I offer, sir. (things I hate thread)
TrillionGrams
Registered User regular
Registered User regular
WHAT. WHAAAT?! I'VE GIVEN ALL I CAN OFFER! WHAT ELSE CAN I DO TO PLEASE YOU! I CAN'T OFFER MY BEDROOM SKILLS BY PHONE YOU KNOW!
Are customers genetically predispositioned to HATE customer service representatives and refuse to be satisfied with anything I offer to rectify a tiny mistake on our part?! Even worse, a mistake on THEIR part!!! Is this some giant cosmic joke? Please point me to the facebook group for the planning of this flash mob that has assembled just to torture the reps at my company this week, please! I have some skulls to kick into the counter top.
I understand that many customer service reps don't actually care about your problem. News flash, some of us do! I answer the phone with a pleasant cheery voice (even attempting to kill my southern accent in the spirit of coherency). If your order arrived damaged, I can fix that! Not happy with the look of the item that was pictured from every angle with a nice macro setting and you ordered it anyway? I can offer a refund.
SHUT UP! SHUT UP SHUT UP! Once the problem is fixed and your trouble ticket is resolved, my supervisor will be the one to berate me if it was my screw up! Most of all: IT'S A TOY CAR! JUST A TOY! I understand it's part of your collection, but Jesus it's not your mother's cancer medication.
So who fuels your burning rage today?
Are customers genetically predispositioned to HATE customer service representatives and refuse to be satisfied with anything I offer to rectify a tiny mistake on our part?! Even worse, a mistake on THEIR part!!! Is this some giant cosmic joke? Please point me to the facebook group for the planning of this flash mob that has assembled just to torture the reps at my company this week, please! I have some skulls to kick into the counter top.
I understand that many customer service reps don't actually care about your problem. News flash, some of us do! I answer the phone with a pleasant cheery voice (even attempting to kill my southern accent in the spirit of coherency). If your order arrived damaged, I can fix that! Not happy with the look of the item that was pictured from every angle with a nice macro setting and you ordered it anyway? I can offer a refund.
SHUT UP! SHUT UP SHUT UP! Once the problem is fixed and your trouble ticket is resolved, my supervisor will be the one to berate me if it was my screw up! Most of all: IT'S A TOY CAR! JUST A TOY! I understand it's part of your collection, but Jesus it's not your mother's cancer medication.
So who fuels your burning rage today?
TrillionGrams on
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i always pay for my shit as fast as i can because i know the cashier probably had to put up with all kinds of bullshit they didn't deserve already that day and probably don't want me fucking around in the line
My fiance is her best friends Maid of Honor, and when she was fitted for the dress, they screwed up some measurements, and a few other things. Like she asked if she needed extra material towards the bottom because she is tall, and they asked if the trial dress fit her, it did, so they said no. And other such things. They also said to everyone, including the future bride, that they didn't need to come until a month before the wedding to check the fittings.
Well she went in on the 9th of September, more than a month before the wedding, and everything was screwed up with the dress. They now want her to pay the cost of having a new dress rush shipped over, they want her to pay for extra material, etc. Over $170 in extra costs. They said she should have come within the 14 days after they finished the dress (even though they said to come a month before the wedding, never mentioned 14 days). And also said she should have ordered extra material (despite telling her she didn't need it).
Well they won't budge, and because they know we cant get another dress in time, there is no real bargaining room.
So right now, you damn customer service reps, piss me off. (Just joking there, I know its not your fault, just a bad place).
I'm not the one without internet, am I, you stupid cunt.
That really blows. The wedding industry is a SCREWY SCREWY field. I feel for you.
It's ok. I'm pissing all sorts of people off today. I think I'm going to go hide in the shipping room and count broken wheel axels.
I remember being a cashier.
As long as I can tell that you have some humanity left and you realize that I'm human too, then all was cool. My face-to-face customer rarely pissed me off.
Everyone becomes a dick on the phone apparently. Not quite as much a dick as they are on the interwebs, but still.
It's weird I guess
Hmm. I tried to pick one of my better angles. Perhaps I need lessons in Myspace camwhoring.
yeah dudes are douches on the phone
i got some face douches too
i think upper management and loss prevention were the worst though
some other employee jacked like three grand from the store once and i had the loss prevention manager crawl inside my asshole to see if my sphincter betrayed any hint of conspiracy
that reminds me, i'm going to go sign him up for a bunch of gay porn newsletters now
god, it's so true that people are bigger assholes on the phone than in person
it has also been my experience that customer service managers are usually the worst at dealing with people, whether it's their employees or customers
It's a girl thing. Sorry to introduce boob-induced behavior and flavor to your man cave
My first manager was a fucking psychopath but god damn if he didn't know how to handle an asshole customer.
Some lady was screaming at me about some horseshit that had nothing to do with us and I just said, ok lemme get the manager. He came out, listened to her for about 30 seconds, took her fax machine and placed it outside and told her to shop at Best Buy.
You beat me to it.
When customer service is poor, the employees are useless, or the company itself uses so much red tape nothing can be accomplished without 40 minutes of phone banter, I let them have it. Especially if it cost me money or time.
Secret Satan 2013 Wishlist
word
Sometime I catch myself thinking "hey maybe i should ask if they have any other sizes in the back..." and i'm like uuurgh
Well that's because you're obviously awesome.
I plan to be out of here just as soon as I complete my certification and get hired somewhere else. My boss is actually a fantastic guy, but this job is... oh God.
Everyone's gotta do their time in the cesspool though.
when they're quite obviously a random voice reading from a binder that is more interesting in keeping call times down than solving my problem? You pretty much get back all the effort you're putting in from me.
See, I try to be patient when it comes to shopping. There's a point where I just want to shout, "Hurry up!" or "Learn to do your job!" but then I realize I've been on the other side, where my manager left me to fend for myself against the starving, voracious public with only 3 hours of experience under my belt. I've been yelled at for things I can't change, like company policies (no, you can't return your opened PS3 two months later. No, I can't make an exception. No, I'm not stupid because I can't do anything about it, whether or not I want to). I've been threatened because we didn't have Wiis in stock. These are things way beyond my control, but I still get punished for them.
So now when the girl at the cash register is fumbling around trying to find the right button, I can sympathize.
I got so many compliments from guests, it was awesome. And yet some of the managers said I never did anything and that my productivity was horrible
I did those things and people were curtious but they never complemented me or anything
Yes, yell louder at him. Just a few extra decibels and he should be able to pull that product right out of his ass.
HOLD ON SIR, LET ME DIG IN MY COLON AND FIND THAT WII FOR YOU.
I think it was because most of it happened during christmas time, so if I found what someone was looking for they were all thankful and such. I dunno.
I had a guy do that to me once. Not about something being out of stock, but something was mislabeled. I had just started a few days earlier so I was trying to explain the mislabeling to him but he just kept yelling louder and louder. He said something like "I HAVE WASTED FIFTEEN MINUTES HERE TRYING TO BUY THIS. MY TWO YEAR OLD KID IS AT HOME ALONE AND I NEED TO GET BACK THERE TO TAKE CARE OF HIM"
Dude, why are you leaving your two year old at home all alone
As much as I hated some of our customers, there were others that I pulled out all the stops for, especially the older people
Ah, you've used the magic word, so. That word is ANY ONE THAT YOU CHOOSE AS LONG AS YOU YELL IT WITH THE PROPER LEVEL OF RAGE!
A lady told me that because I was in my 20's I was obviously a liar.
also she told me that she "has a logic."
JordynNolz.com <- All my blogs (Shepard, Wasted, J'onn, DCAU) are here now!
Insert false sympathy and own tale of woe in attempt to garner MORE sympathy than you.
i can't wait to turn 35 and finally inherit a logic of my own.
Well you bought the wrong thing...
And it's an expired coupon...
And it's for another store
Take your pick, jackass
You should have told her she was not a bitch and was the smartest person ever. Then reminded her that your were in your 20's.
Secret Satan 2013 Wishlist
"Attention, woman in aisle four. Yes, you. We're closed. Get out. Don't bring your stuff, we'll put it aside and you can get it tomorrow. Thank you."