Badges were sent to the wrong apartment number, and can't be found.

mountaindrowner

Hey guys, I need some help as soon as possible please.
My Badges were sent to the wrong apartment number, according to the post office they were marked for the wrong apartment.
They told me to contact the sender.
How do I go about finding another badge or something to replace it?

zerzhul

contact pax_questions@paxsite.com

mountaindrowner

zerzhul wrote: »

contact pax_questions@paxsite.com

Thanks alot

Jex66

So I have the same problem and sent an email to the suggested address several days ago and haven't heard anything yet. I understand this is a busy time with the convention right around the corner. I just want a rough idea of how long it takes for something like this to be addressed normally or whether I need to do something else.

zerzhul

my guess is that there's a backlog after the holidays that they are sifting through now. If you haven't heard back by Monday, maybe send another email?

WhiteLlama

My badge was lost, but it only took 1-2 days for me to get a response from them, and now they send me followup emails almost every day. Still working with them on getting replacement badges, but it looks like now that I've filed a claim with USPS, I'll be getting them. Good luck!