seriously we're going to get angry at a comic about asshole CSRs who don't give a fuck?
everyone is bright and pure and wishes to help you out but the Evil Corporate Overlords demand they put you through hours of bullshit runaround and then hang up. They're weeping silent tears of remorse as they transfer you yet again to a department that's already hung up on your four times.
How dare someone impugn their pristine integrity.
+6
Options
TavIrish Minister for DefenceRegistered Userregular
seriously we're going to get angry at a comic about asshole CSRs who don't give a fuck?
everyone is bright and pure and wishes to help you out but the Evil Corporate Overlords demand they put you through hours of bullshit runaround and then hang up. They're weeping silent tears of remorse as they transfer you yet again to a department that's already hung up on your four times.
How dare someone impugn their pristine integrity.
They sound like the people who claimed they got banned from XBOX Live for no reason.
Though in that one they actually do abuse the CSR.
So you know, that's progress.
10 bucks says they've got their shit hooked up to their WRT54 with Wireless B and are wondering why they're getting 15-20 Mb.
Or they're getting 27.5.
Same people, same shit.
dude it's comcast
life's a game that you're bound to lose / like using a hammer to pound in screws
fuck up once and you break your thumb / if you're happy at all then you're god damn dumb
that's right we're on a fucked up cruise / God is dead but at least we have booze
bad things happen, no one knows why / the sun burns out and everyone dies
+2
Options
ChanusHarbinger of the Spicy Rooster ApocalypseThe Flames of a Thousand Collapsed StarsRegistered Userregular
seriously we're going to get angry at a comic about asshole CSRs who don't give a fuck?
everyone is bright and pure and wishes to help you out but the Evil Corporate Overlords demand they put you through hours of bullshit runaround and then hang up. They're weeping silent tears of remorse as they transfer you yet again to a department that's already hung up on your four times.
How dare someone impugn their pristine integrity.
this is definitely an issue where my level of care suggests to me i shouldn't wade in where other people are appearing to care quite a bit
seriously we're going to get angry at a comic about asshole CSRs who don't give a fuck?
everyone is bright and pure and wishes to help you out but the Evil Corporate Overlords demand they put you through hours of bullshit runaround and then hang up. They're weeping silent tears of remorse as they transfer you yet again to a department that's already hung up on your four times.
How dare someone impugn their pristine integrity.
I mean, as long as we're clear that line workers deserve the abuse, I guess.
Though in that one they actually do abuse the CSR.
So you know, that's progress.
10 bucks says they've got their shit hooked up to their WRT54 with Wireless B and are wondering why they're getting 15-20 Mb.
Or they're getting 27.5.
Same people, same shit.
dude it's comcast
The person who answers the phone is not Mr. Comcast.
no but the idea that clearly they're making up their internet issues is really weird because again, it's fucking comcast
life's a game that you're bound to lose / like using a hammer to pound in screws
fuck up once and you break your thumb / if you're happy at all then you're god damn dumb
that's right we're on a fucked up cruise / God is dead but at least we have booze
bad things happen, no one knows why / the sun burns out and everyone dies
+2
Options
ChanusHarbinger of the Spicy Rooster ApocalypseThe Flames of a Thousand Collapsed StarsRegistered Userregular
do we excuse people working for Comcast who are "just following orders" i mean
seriously we're going to get angry at a comic about asshole CSRs who don't give a fuck?
everyone is bright and pure and wishes to help you out but the Evil Corporate Overlords demand they put you through hours of bullshit runaround and then hang up. They're weeping silent tears of remorse as they transfer you yet again to a department that's already hung up on your four times.
How dare someone impugn their pristine integrity.
They sound like the people who claimed they got banned from XBOX Live for no reason.
They sound like everyone who's called the help line 20 times and been transferred somewhere different each time.
Yesterday somebody told me to go to a library in the middle of a global pandemic to fax them a copy of Bel's driver's license so they could reissue her a debit card. Her license is on file with them and it's valid but they still want it before they'll send one out.
My card is already in the mail, and my DL on file with them is expired, and they don't want a copy of my new one, they're all good.
I'm sure the pour soul who told me this was Just Doing His Job but he also did exactly fuck-all to explain this nonsense, nevermind try and fix it, and had no solution but "die for your plastic token" as a suggestion.
0
Options
jungleroomxIt's never too many graves, it's always not enough shovelsRegistered Userregular
Though in that one they actually do abuse the CSR.
So you know, that's progress.
10 bucks says they've got their shit hooked up to their WRT54 with Wireless B and are wondering why they're getting 15-20 Mb.
Or they're getting 27.5.
Same people, same shit.
dude it's comcast
The person who answers the phone is not Mr. Comcast.
no but the idea that clearly they're making up their internet issues is really weird because again, it's fucking comcast
No, it's because the vast majority of people don't understand how it works.
If you plug in a wireless router and don't have bandwidth limits, you just cut your speed in half. Most do not know this and will call in saying they're being cheated out of what they're paying before even wondering if there may be an issue.
They've very much come across as the self assured, tech-literate-about-something-else-so-they-think-they-know-networking angry asshole I have to deal with on a fairly regular basis.
my other brother definitely also kept starting new baseball games with his friend and not letting me have my turn
oh he saiiiid they were still on the same game but I'm onto you, NIEL
Classic older bro behavior
Mine would wait until 5 minutes before his turn on the computer ended and then start a new game of ladder Starcraft, then declare he couldn’t quit because it would affect his record
+4
Options
Donkey KongPutting Nintendo out of business with AI nipsRegistered Userregular
Comcast largely gives me the speeds I pay for and their reliability is good too. My problems with them are:
Data caps
Ever increasing prices (now over $100/mo) with no service upgrades
Sales people cold calling me, claiming it's a technical call, and then lying to me to get me to pay more
On #3, they call me up all the time and try to get me to rent a modem by lying to me and saying that my BYO hardware is "old", "incompatible", and "isn't getting me the fastest speeds", of which none of that is true. It's a relatively new DOCSIS 3.1 modem straight off their (grudgingly assembled) compatibility list with enough channels to get full speed, and benchmarks that show I get proper 300/25 service.
Thy then usually pivot to telling me I am not protected against viruses and so I need their special router and also get triple play, which is around where I say "thank you" over their sales pitch and hang up.
Thousands of hot, local singles are waiting to play at bubbulon.com.
0
Options
Nova_CI have the needThe need for speedRegistered Userregular
Though in that one they actually do abuse the CSR.
So you know, that's progress.
10 bucks says they've got their shit hooked up to their WRT54 with Wireless B and are wondering why they're getting 15-20 Mb.
Or they're getting 27.5.
Same people, same shit.
dude it's comcast
The person who answers the phone is not Mr. Comcast.
no but the idea that clearly they're making up their internet issues is really weird because again, it's fucking comcast
No, it's because the vast majority of people don't understand how it works.
If you plug in a wireless router and don't have bandwidth limits, you just cut your speed in half. Most do not know this and will call in saying they're being cheated out of what they're paying before even wondering if there may be an issue.
They've very much come across as the self assured, tech-literate-about-something-else-so-they-think-they-know-networking angry asshole I have to deal with on a fairly regular basis.
Mike's pretty much admitted he doesn't bother educating himself before mouthing off, he's very much like multiple people I've dealt with.
you're right
comcast would never lie about their ability to deliver bandwidth and then fall back on weasley language in their contacts
they guys just don't know what wifi is
man I did helpdesk shit for years I know what asshole users are
Aioua on
life's a game that you're bound to lose / like using a hammer to pound in screws
fuck up once and you break your thumb / if you're happy at all then you're god damn dumb
that's right we're on a fucked up cruise / God is dead but at least we have booze
bad things happen, no one knows why / the sun burns out and everyone dies
seriously we're going to get angry at a comic about asshole CSRs who don't give a fuck?
everyone is bright and pure and wishes to help you out but the Evil Corporate Overlords demand they put you through hours of bullshit runaround and then hang up. They're weeping silent tears of remorse as they transfer you yet again to a department that's already hung up on your four times.
How dare someone impugn their pristine integrity.
I mean, as long as we're clear that line workers deserve the abuse, I guess.
Perhaps it's the case that some people are good and some are not, and sometimes the person on the phone giving you the runaround is doing his job, and sometimes he just doesn't give a flying fuck.
Comcast largely gives me the speeds I pay for and their reliability is good too. My problems with them are:
Data caps
Ever increasing prices (now over $100/mo) with no service upgrades
Sales people cold calling me, claiming it's a technical call, and then lying to me to get me to pay more
On #3, they call me up all the time and try to get me to rent a modem by lying to me and saying that my BYO hardware is "old", "incompatible", and "isn't getting me the fastest speeds", of which none of that is true. It's a relatively new DOCSIS 3.1 modem straight off their (grudgingly assembled) compatibility list with enough channels to get full speed, and benchmarks that show I get proper 300/25 service.
Thy then usually pivot to telling me I am not protected against viruses and so I need their special router and also get triple play, which is around where I say "thank you" over their sales pitch and hang up.
See if they have a no-call list. Time Warner would do this shit to me all the time, but I think they're legally supposed to maintain a list of customers who do not want cold calls.
There's also no-mail lists.
0
Options
HonkHonk is this poster.Registered User, __BANNED USERSregular
Shaman - I like swinging dead rats over my head while chanting appropriated Native American words.
Actually it’s banned from XBOX Network, they just rebranded it
and in 2009 they definitely were overselling their service
bandwidth would drop like a stone during peak netflix hours
life's a game that you're bound to lose / like using a hammer to pound in screws
fuck up once and you break your thumb / if you're happy at all then you're god damn dumb
that's right we're on a fucked up cruise / God is dead but at least we have booze
bad things happen, no one knows why / the sun burns out and everyone dies
0
Options
ChanusHarbinger of the Spicy Rooster ApocalypseThe Flames of a Thousand Collapsed StarsRegistered Userregular
Is it lying if they don't know that what they're saying isn't true?
No doubt comcast's legal department has issued countless memos on this subject, deliberately making sure sales doesn't have access to any technical information
Thousands of hot, local singles are waiting to play at bubbulon.com.
0
Options
Nova_CI have the needThe need for speedRegistered Userregular
seriously we're going to get angry at a comic about asshole CSRs who don't give a fuck?
everyone is bright and pure and wishes to help you out but the Evil Corporate Overlords demand they put you through hours of bullshit runaround and then hang up. They're weeping silent tears of remorse as they transfer you yet again to a department that's already hung up on your four times.
How dare someone impugn their pristine integrity.
I mean, as long as we're clear that line workers deserve the abuse, I guess.
Perhaps it's the case that some people are good and some are not, and sometimes the person on the phone giving you the runaround is doing his job, and sometimes he just doesn't give a flying fuck.
Sure. Some are good and some are not.
So in the comic in question, the 'demon' isn't shown doing anything bad, in fact, they could be very much trying to help Tycho, but, nope, they work in a call center, so, demon.
0
Options
BrodyThe WatchThe First ShoreRegistered Userregular
Troll - It doesn't matter what archetype you have, you're a Troll, and therefore you're the meatshield and human forklift.
Comcast largely gives me the speeds I pay for and their reliability is good too. My problems with them are:
Data caps
Ever increasing prices (now over $100/mo) with no service upgrades
Sales people cold calling me, claiming it's a technical call, and then lying to me to get me to pay more
On #3, they call me up all the time and try to get me to rent a modem by lying to me and saying that my BYO hardware is "old", "incompatible", and "isn't getting me the fastest speeds", of which none of that is true. It's a relatively new DOCSIS 3.1 modem straight off their (grudgingly assembled) compatibility list with enough channels to get full speed, and benchmarks that show I get proper 300/25 service.
Thy then usually pivot to telling me I am not protected against viruses and so I need their special router and also get triple play, which is around where I say "thank you" over their sales pitch and hang up.
At least here in the larger Seattle area, I have never once gotten anywhere near the speed of internet I or my family have paid for. This has been a thing since something near 2005, from my own experience. My wife and I semi-argue about it at least once two or three times a year about it, because she wants to change us to a cheaper internet plan since we aren't getting the amount of internet we pay for, but we already have relatively slow internet, and I don't want it getting slower because we suddenly started paying less, even though we are getting speeds that would be covered in the next lower price bracket.
"I will write your name in the ruin of them. I will paint you across history in the color of their blood."
seriously we're going to get angry at a comic about asshole CSRs who don't give a fuck?
everyone is bright and pure and wishes to help you out but the Evil Corporate Overlords demand they put you through hours of bullshit runaround and then hang up. They're weeping silent tears of remorse as they transfer you yet again to a department that's already hung up on your four times.
How dare someone impugn their pristine integrity.
They sound like the people who claimed they got banned from XBOX Live for no reason.
They sound like everyone who's called the help line 20 times and been transferred somewhere different each time.
Yesterday somebody told me to go to a library in the middle of a global pandemic to fax them a copy of Bel's driver's license so they could reissue her a debit card. Her license is on file with them and it's valid but they still want it before they'll send one out.
My card is already in the mail, and my DL on file with them is expired, and they don't want a copy of my new one, they're all good.
I'm sure the pour soul who told me this was Just Doing His Job but he also did exactly fuck-all to explain this nonsense, nevermind try and fix it, and had no solution but "die for your plastic token" as a suggestion.
Spool man I feel like you've got some other stuff going on right now and we can talk about that if you want.
are YOU on the beer list?
+1
Options
Donkey KongPutting Nintendo out of business with AI nipsRegistered Userregular
To recap:
ISPs are satan, give them no quarter
CSRs are paid shit and don't deserve abuse
CSRs do not, generally, do their jobs well at all and do not care beyond metrics and gaming thereof
Customers do not, generally, have any idea what in the fuck they are talking about
When either customers or CSRs vent we probably shouldn't keelhaul them because both are having a bad time
Thousands of hot, local singles are waiting to play at bubbulon.com.
Though in that one they actually do abuse the CSR.
So you know, that's progress.
10 bucks says they've got their shit hooked up to their WRT54 with Wireless B and are wondering why they're getting 15-20 Mb.
Or they're getting 27.5.
Same people, same shit.
dude it's comcast
The person who answers the phone is not Mr. Comcast.
I worked customer service for 20+ years in customer facing roles but ISP customer service when it comes to outages ranges from bad on the off chance they have actual competition in the area to fucking terrible when they don't.
And while I understand that the agents don't have a say in that if all they can do is tell customers "Yup, it sure is down" then that is shit customer service. Is that on the agent? No, of course not! It's not the agents fault that the company is shit. But from the customer's perspective it's still shit customer service.
+1
Options
Donkey KongPutting Nintendo out of business with AI nipsRegistered Userregular
Comcast largely gives me the speeds I pay for and their reliability is good too. My problems with them are:
Data caps
Ever increasing prices (now over $100/mo) with no service upgrades
Sales people cold calling me, claiming it's a technical call, and then lying to me to get me to pay more
On #3, they call me up all the time and try to get me to rent a modem by lying to me and saying that my BYO hardware is "old", "incompatible", and "isn't getting me the fastest speeds", of which none of that is true. It's a relatively new DOCSIS 3.1 modem straight off their (grudgingly assembled) compatibility list with enough channels to get full speed, and benchmarks that show I get proper 300/25 service.
Thy then usually pivot to telling me I am not protected against viruses and so I need their special router and also get triple play, which is around where I say "thank you" over their sales pitch and hang up.
See if they have a no-call list. Time Warner would do this shit to me all the time, but I think they're legally supposed to maintain a list of customers who do not want cold calls.
There's also no-mail lists.
I'm on the no-mail list and that's been great, I could sign up for that online. No-call seems to stick for about a month and then they start calling again. Thier trick seems to be that it's not a "sales call" but a "technical bulletin" that just so happens to be delivered by a sales person, from which you cannot unsubscribe.
I tried giving them a fake phone number but they caught on and reverted the change on my account.
Thousands of hot, local singles are waiting to play at bubbulon.com.
0
Options
AthenorBattle Hardened OptimistThe Skies of HiigaraRegistered Userregular
Other - Look, we don't have a class-based system here, so everyone has some weird special snowflake build designed to maximize Shurikens or some shit like that.
So as usual, I have more money than sense.
I have a set of Jaybird X3's. I'm getting new memory foam ear tips for them ahead of my trip.
I am debating if I want to buy a set of Bose noise cancelling headphones.
- I don't travel a TON, but I'd like to change that.
- I just picked up Fuser, which I plan on playing on my trip a decent amount. I'm worried about Bluetooth lag to my PC.
- I also want something with a ton of power....
So.. yeah. Do I buy the $300 noise cancelling headphones that I'm not sure if I need?
Though in that one they actually do abuse the CSR.
So you know, that's progress.
10 bucks says they've got their shit hooked up to their WRT54 with Wireless B and are wondering why they're getting 15-20 Mb.
Or they're getting 27.5.
Same people, same shit.
dude it's comcast
The person who answers the phone is not Mr. Comcast.
I worked customer service for 20+ years in customer facing roles but ISP customer service when it comes to outages ranges from bad on the off chance they have actual competition in the area to fucking terrible when they don't.
And while I understand that the agents don't have a say in that if all they can do is tell customers "Yup, it sure is down" then that is shit customer service. Is that on the agent? No, of course not! It's not the agents fault that the company is shit. But from the customer's perspective it's still shit customer service.
In my experience, it doesn't really matter.
Sometimes outages were caused by someone digging up a cable. Those outages can last a whole day for the affected area. We would do our best to manage customer expectations by saying why it was down, and that crews were actively working on it, and we expected it to be another x hours before service restoration.
Sometimes outages were caused by fuckups in the company that were more nebulous and fix times were completely unknown. So at that point it was boilerplate, "We're working as fast as we can to restore service, but at this time we do not have an estimated time to complete the repair."
The customer reaction, and the way we were dragged on Facebook, not the company, but the people working the phones were dragged, was exactly the same. Our effort was meaningless.
The thing is, most people are good and understanding if you're straight with them. Some people are just assholes.
I had a lot of people call my employer back to compliment me on how well I treated them and that they were very happy with the answers I gave! Those people are very sweet!
I had a lot of people call my employer back to complain that I was stupid and wrong and rude because I couldn't turn their internet back on the moment they called. Those people were assholes!
And I'm going to bitch about that second group, of which Mike and Jerry seem to be firmly planting themselves at this moment.
0
Options
Donkey KongPutting Nintendo out of business with AI nipsRegistered Userregular
I would love an ISP that you call and say "my internet is out" and they ping your modem, which responds and says it has good signal to noise with 8 downlink, 2 uplink channels, and the ISP says "lol no it isn't sort out your shit" and then they hang up.
We don't expect the power company to fix our appliances. Stop expecting ISPs to know any fucking thing about your computers. It's most of why their support is dogshit. They've got too much ground to cover and their time is endlessly wasted by morons who can't work a router.
Thousands of hot, local singles are waiting to play at bubbulon.com.
Posts
Now those are what right wing Youtube thumbnails look like
Come Overwatch with meeeee
10 bucks says they've got their shit hooked up to their WRT54 with Wireless B and are wondering why they're getting 15-20 Mb.
Or they're getting 27.5.
Same people, same shit.
everyone is bright and pure and wishes to help you out but the Evil Corporate Overlords demand they put you through hours of bullshit runaround and then hang up. They're weeping silent tears of remorse as they transfer you yet again to a department that's already hung up on your four times.
How dare someone impugn their pristine integrity.
They sound like the people who claimed they got banned from XBOX Live for no reason.
dude it's comcast
fuck up once and you break your thumb / if you're happy at all then you're god damn dumb
that's right we're on a fucked up cruise / God is dead but at least we have booze
bad things happen, no one knows why / the sun burns out and everyone dies
this is definitely an issue where my level of care suggests to me i shouldn't wade in where other people are appearing to care quite a bit
Ahahahahahaha incredible.
Choose Your Own Chat 1 Choose Your Own Chat 2 Choose Your Own Chat 3
The person who answers the phone is not Mr. Comcast.
I mean, as long as we're clear that line workers deserve the abuse, I guess.
no but the idea that clearly they're making up their internet issues is really weird because again, it's fucking comcast
fuck up once and you break your thumb / if you're happy at all then you're god damn dumb
that's right we're on a fucked up cruise / God is dead but at least we have booze
bad things happen, no one knows why / the sun burns out and everyone dies
They sound like everyone who's called the help line 20 times and been transferred somewhere different each time.
Yesterday somebody told me to go to a library in the middle of a global pandemic to fax them a copy of Bel's driver's license so they could reissue her a debit card. Her license is on file with them and it's valid but they still want it before they'll send one out.
My card is already in the mail, and my DL on file with them is expired, and they don't want a copy of my new one, they're all good.
I'm sure the pour soul who told me this was Just Doing His Job but he also did exactly fuck-all to explain this nonsense, nevermind try and fix it, and had no solution but "die for your plastic token" as a suggestion.
No, it's because the vast majority of people don't understand how it works.
If you plug in a wireless router and don't have bandwidth limits, you just cut your speed in half. Most do not know this and will call in saying they're being cheated out of what they're paying before even wondering if there may be an issue.
They've very much come across as the self assured, tech-literate-about-something-else-so-they-think-they-know-networking angry asshole I have to deal with on a fairly regular basis.
Classic older bro behavior
Mine would wait until 5 minutes before his turn on the computer ended and then start a new game of ladder Starcraft, then declare he couldn’t quit because it would affect his record
On #3, they call me up all the time and try to get me to rent a modem by lying to me and saying that my BYO hardware is "old", "incompatible", and "isn't getting me the fastest speeds", of which none of that is true. It's a relatively new DOCSIS 3.1 modem straight off their (grudgingly assembled) compatibility list with enough channels to get full speed, and benchmarks that show I get proper 300/25 service.
Thy then usually pivot to telling me I am not protected against viruses and so I need their special router and also get triple play, which is around where I say "thank you" over their sales pitch and hang up.
Mike's pretty much admitted he doesn't bother educating himself before mouthing off, he's very much like multiple people I've dealt with.
comcast would never lie about their ability to deliver bandwidth and then fall back on weasley language in their contacts
they guys just don't know what wifi is
man I did helpdesk shit for years I know what asshole users are
fuck up once and you break your thumb / if you're happy at all then you're god damn dumb
that's right we're on a fucked up cruise / God is dead but at least we have booze
bad things happen, no one knows why / the sun burns out and everyone dies
Perhaps it's the case that some people are good and some are not, and sometimes the person on the phone giving you the runaround is doing his job, and sometimes he just doesn't give a flying fuck.
See if they have a no-call list. Time Warner would do this shit to me all the time, but I think they're legally supposed to maintain a list of customers who do not want cold calls.
There's also no-mail lists.
top of my cake lookin sad af
look at that naked sponge T_T
bandwidth would drop like a stone during peak netflix hours
fuck up once and you break your thumb / if you're happy at all then you're god damn dumb
that's right we're on a fucked up cruise / God is dead but at least we have booze
bad things happen, no one knows why / the sun burns out and everyone dies
i'm sorry you failed i can dispose of that for you if you'd like
tastes great, but the presentation... tut tut skippy, you can't expect to get through to the next round like this
No doubt comcast's legal department has issued countless memos on this subject, deliberately making sure sales doesn't have access to any technical information
Sure. Some are good and some are not.
So in the comic in question, the 'demon' isn't shown doing anything bad, in fact, they could be very much trying to help Tycho, but, nope, they work in a call center, so, demon.
At least here in the larger Seattle area, I have never once gotten anywhere near the speed of internet I or my family have paid for. This has been a thing since something near 2005, from my own experience. My wife and I semi-argue about it at least once two or three times a year about it, because she wants to change us to a cheaper internet plan since we aren't getting the amount of internet we pay for, but we already have relatively slow internet, and I don't want it getting slower because we suddenly started paying less, even though we are getting speeds that would be covered in the next lower price bracket.
The Monster Baru Cormorant - Seth Dickinson
Steam: Korvalain
Spool man I feel like you've got some other stuff going on right now and we can talk about that if you want.
I worked customer service for 20+ years in customer facing roles but ISP customer service when it comes to outages ranges from bad on the off chance they have actual competition in the area to fucking terrible when they don't.
And while I understand that the agents don't have a say in that if all they can do is tell customers "Yup, it sure is down" then that is shit customer service. Is that on the agent? No, of course not! It's not the agents fault that the company is shit. But from the customer's perspective it's still shit customer service.
I'm on the no-mail list and that's been great, I could sign up for that online. No-call seems to stick for about a month and then they start calling again. Thier trick seems to be that it's not a "sales call" but a "technical bulletin" that just so happens to be delivered by a sales person, from which you cannot unsubscribe.
I tried giving them a fake phone number but they caught on and reverted the change on my account.
I have a set of Jaybird X3's. I'm getting new memory foam ear tips for them ahead of my trip.
I am debating if I want to buy a set of Bose noise cancelling headphones.
- I don't travel a TON, but I'd like to change that.
- I just picked up Fuser, which I plan on playing on my trip a decent amount. I'm worried about Bluetooth lag to my PC.
- I also want something with a ton of power....
So.. yeah. Do I buy the $300 noise cancelling headphones that I'm not sure if I need?
I just bought a different pan to try again, it'll be here tomorrow 😤
In my experience, it doesn't really matter.
Sometimes outages were caused by someone digging up a cable. Those outages can last a whole day for the affected area. We would do our best to manage customer expectations by saying why it was down, and that crews were actively working on it, and we expected it to be another x hours before service restoration.
Sometimes outages were caused by fuckups in the company that were more nebulous and fix times were completely unknown. So at that point it was boilerplate, "We're working as fast as we can to restore service, but at this time we do not have an estimated time to complete the repair."
The customer reaction, and the way we were dragged on Facebook, not the company, but the people working the phones were dragged, was exactly the same. Our effort was meaningless.
The thing is, most people are good and understanding if you're straight with them. Some people are just assholes.
I had a lot of people call my employer back to compliment me on how well I treated them and that they were very happy with the answers I gave! Those people are very sweet!
I had a lot of people call my employer back to complain that I was stupid and wrong and rude because I couldn't turn their internet back on the moment they called. Those people were assholes!
And I'm going to bitch about that second group, of which Mike and Jerry seem to be firmly planting themselves at this moment.
We don't expect the power company to fix our appliances. Stop expecting ISPs to know any fucking thing about your computers. It's most of why their support is dogshit. They've got too much ground to cover and their time is endlessly wasted by morons who can't work a router.